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Air Asia / duplicate refund not given back over 1 year

1 United States

I had a duplicate ticket charge since last year 27 jun for rm462.00 flying from kota kinabalu (ak6273) - singapore (ak6274), refund policy is 60days from the day passenger file in the case. however, until today i have no news from air asia. i has wrote in many times and re-file the case. is either a email stating to wait for the refund or rejected request i got from air asia (crm). i cannot wait anymore as this money meant so much to me as a single parent and i always fly around with most airline due to my job and family commitment. i always have to follow up but nothing i get from them. i am desperate to have your help for this. please help me.

Al
Jun 18, 2013

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