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Air Asia / demand baggage charge one more at the tan son nhat airport

1 Ho Chi Minh, Vietnam Review updated:

I traveled in air asia from ho chi minh city to sydney kingsfort smith (transit at kuala lumpur international) (3 oct 2016 - 4 oct 2016). my flight ak523.
Bravofly sent me the the details of my booking :
My name. 1 item of luggage max 20kg. check in with pnr code wy43hb.
I had only a bag (weight: 14kg) when checking in. but the air asia staff at the airport asked me to pay 72 usd for this bag although I gave her my detail of booking on the ticket.
Now I would like to ask about refunding of my luggage charge

Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia

  • Updated by Auduongmyphung, Dec 09, 2016

    Thank you so much for your message
    How long will i wait for your answer about my complaint?

Au
Nov 7, 2016
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Comments

  • Br
      16th of Nov, 2016
    0 Votes

    Dear Auduongmyphung,

    Thank you for providing us with your valuable feedback. We are extremely sorry to read that you have had cause to complain regarding our services.

    There has obviously been a mistake at our end as the baggage was wrongly booked and we would like to take full responsibility for it.
    We see that you were already in communication with a Customer Care agent. We will liaise with that agent to ensure that the proper care and attention is given to your inquiry.

    Kind regards,
    Sofia

  • Au
      18th of Nov, 2016
    0 Votes

    Thank you so much for your reply.
    I would like to ask somethings.
    What is the email address of the person who will contact me?
    When will they contact me?
    Thanks

  • Br
      18th of Nov, 2016
    0 Votes

    Dear Auduongmyphung,

    In order to get the specific email contact, I kindly ask you to call us at the number mentioned on your confirmation email; as you might understand, I am not able to provide you this details here on public due to data protection.

    Kind regards
    Sofia

  • Au
      9th of Dec, 2016
    0 Votes

    @Bravofly Thank you so much for your message.
    How long will i wait for your answer about my complaint?

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