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Air Arabia review: refused to check in 29

J
Author of the review
8:47 am EDT
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My pregnant (4 month) wife and son (Age-3) had scheduled to fly on 1/05/2010 by air arabia (Flight: g9491, dep: 22:25, sharjah-goa). Due to traffic we reached airport by 20:30, it took 30 min to clear the formality of baggage screening and after that another 15 min spent in plastic wrapping to the boxes (They have been forced to do it as an compulsory procedure) and again 15 min in check-in que.in overall it took 1:00 hr to complete the pre-check in procedure. When my wife reached to check in counter along with her 3 year old son it was just 21:26 (1 min late) and the check in staff refused to complete the check in procedure saying that she is late and time is over. When she requested she has been asked to produce the pregnancy confirmation report. Once she submitted the report they took 10 min to discuss with duty manager and finally said it is not possible to travel and if she still wants she can meet the duty manager at his office. At the same time another higher officer visited the check in counter as per his routine checkup, she was trying to explain her condition so that he can help her, it shocked her that the officer didn’t bother to listen her problem. (Her cell phone was on line with me all the time so that I can guide her) helplessly when finally she went to see the duty manager it is found that he was not in his office and other staff present in the cabin was unable to tell where he is. She was physically and mentally tired of these all, hence I took the pass and reached the check in counter. After lots of struggle finally I found the duty manager and explained him the situation and in return I got a surprising replay saying that it would have been possible if reached to him half an hour before?

Finally I came out with my family, helplessly. I did hand over my family room and shifted back to bachelor accommodation on 30/04/2010. Hence I suffered a lot to accommodate my family until 04/05/2010 (Next available fight within my budget)

My questions:
1. If they want to close the check in counter 1 hr before why don’t they stop screening the baggage’s at least 1:30 hrs before
2. Who is responsible for slow process at check in counter, time loss at un-necessary plastic wrapping que and waiting in huge que for check in
3. Is there any special consideration for pregnant women? If yes, why it is not happening on producing of medical report. If there is no special consideration,, why one should be asked to produce doctors report for pregnancy confirmation.
4. Why a pregnant woman should suffer to find the duty manger whose duty is not in his cabin. If he has to visit all the check in counters. Why he can’t reach the place where problem arrives for the customer. Is his duty only solving the problems of his staff? Not customers? Are we that inhuman?
5. Are we paying huge amount to airway ticket to suffer mentally and physically?
6. Who will pay for my financial, physical and mental loss
7. Should I recommend somebody to travel from air arabia?

Contact:
Javid a khan [protected]) ([protected]@rediffmail.com) - uae
Fahima j khan (0091-[protected], 0091-[protected]) - india

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

29 comments
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vini menon
, US
Aug 24, 2023 2:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked wheel chair for my parents who were travelling from Delhi to Sharjha. They didnt give them wheel chair and they asked them money. I would suggest everyone never travel through this airlines

Ticket PNR Number [protected]

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ShahilM
Chic, US
Jan 28, 2023 7:03 pm EST

On Ahmedabad airport Air Arabia staff are stealing customer personal information taking picture of passport and asking phone number address email address and asking money for unknown service for checking time.

I am very afraid about counter stuff taking picture in personal phone.

Asking money to release overload item without giving receipt..

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Hussien Refaie
, US
Nov 06, 2022 3:30 am EST

My flight was on 20th of october and it was delayed so instead of arriving at tbilisi 16:30 on 20th of october. I arrived at tbilisi 13:00 21st of october.

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shahbano khan
, PK
Oct 02, 2022 10:01 am EDT

I have asked for blankt nd staff reply was so rude.. nd when i hv asked for food 4 my 2 yrs old they took too much tym while my kid was so hungry...this pissed me off

I will never travel wd this airline...nd will nt recommend to anyone

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mahesh bangles
, US
Nov 18, 2019 4:13 am EST

Sir i have forget my Mobile in flight G90435 from Sharjha to Jaipur 7 November 2019 seet no 24 A, 24 B, 24c.which was departed on 6 of November 2019. Time 22:55. And arrival 3:00 am Jaipur. Gourang toshniwal thank you. Mobile model samsung s 8 .black. i have called last in flight before takeoff.so it should be inside the flight, ...

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Syed Ahsan Raza Taqvi
, PK
Nov 18, 2019 2:20 am EST

Dear,
i have booked my flight on 22 Nov 2019 from Muscat-Oman
PNR [protected]
Flight detail G9116 Sharjah to Muscat has been cancelled by airline without any information,
so i have waste my 6 hours at Sharjah Airport, also lost my appointment.

Regards,
Syed Ahsan Raza Taqvi
00968 [protected]
artaqvi@hotmail.com

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Saurabhkash
, IN
Nov 11, 2019 7:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was traveling through your airlines in 29th Oct. My laptop was missing at sharjah airport They acted like it wasn't even there.
I highly regret traveling with your airlines! Horrible service and no security.
When I left India my laptop was with me. When I reached sharjah my laptop like disappeared.

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Deepak Kc
, US
Oct 07, 2019 5:56 pm EDT

I didn't get my bag this is the third time continues happen to me.It is very disappoint that this company tell they supply best service on supply of baggage but this is the third time I face same problem time and again.Please give me explanation for this My booking reference number (6160574)my passport number([protected])

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Deepak Kc
, US
Sep 28, 2019 6:04 pm EDT

I didn't receive my bag on time.This is the third time I am facing this problem I complain already bit no response.I travel from (Sharjah Intl. Airport 28 September 2019 to kathmandu Nepal) my booking reference no.[protected]

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Singh Shivraj
, KW
Sep 07, 2019 5:34 pm EDT

My laugeg not coming sir my flight ticket 14 jully Kuwait to sharjha to Jaipur pnr number [protected] my problem Kuwait emigration ofter out I come India after 18 jully qater airways not coming my laugeg help me sir ok thanks

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ahmed 909090909ttt
, MY
Jul 13, 2019 5:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my flight from kuala lumpur to baghdad . i booked my ticket online and i paied for 2meals .but i didnot get it . on the plain they told your name is not on the list .so i paid 40$ for meals .i need my many back .

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babar khan BILAL
, US
Jul 07, 2019 2:10 am EDT

Please send me my booking reference number

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wilsonfranco
, AE
Jun 08, 2019 7:07 pm EDT

Dear Sirs
I was travelling from Goa to Sharjah by Air Arabia flight on 19th May 2019.
Have lost my wallet containing Indian driving licence, Adhar card, Pan card and some cash.
please contact me if found: Wilson J S Franco, [protected], wilsonjsfranco@gmail.com

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Waelzein
, EG
May 18, 2019 2:02 pm EDT

He took 125 U.S. dollars against 10 kg extra wight and gave me a voucher of 100 AED only and he showed to me a racism behavior
Staff ID 42460
Date 07 May 2019
Flight number G90603
Boarding time 20:55
My phone number [protected]
Whatsapp [protected]

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Sepid
, US
Nov 04, 2018 9:26 am EST

-I was traveling from Sharjah to Istanbul, there was stone in my meal and my teeth broke, the flight supervisor had made a complain and and told me that they would call me back .
-report ref no [protected]
- Flight date: Friday, 19 Oct, 2018
- Flight time: 20:50

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Mohamad Ahmad mohamad
, AE
Oct 22, 2018 7:39 am EDT

Dear on flight 338 on the date 18/06/2017 one of the stewards his name Ahmad Tamry I guess he was Jordanian I was asked him for coffee he start shouting he told me in rude way to keep quiet and then I told him I want to speak to his manager he told me Isam the manager I am hurt by his bad behavior I will not consider air arabia

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abin ks
, US
Oct 22, 2018 8:36 am EDT

very cheep service in air arabia they doing cheeting services Dear customer don't take this company ticket .Beacuse my wife got very cheep Behaving this company staff

ABIN KS
[protected]

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ashik007
, US
Oct 02, 2018 9:50 am EDT

I have booked my ticket ( ticket PNR NO : [protected]) From Qassim to TVH On 9th august, 2018 in air Arabia website. But up to now amount not refund. also i dont have login account in air arbia website. and I need my money back into my bank.

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Renjith.
, IN
Oct 03, 2018 12:22 am EDT

Cabin crew not help to the passenger.

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Aveuo
, NP
Sep 18, 2018 11:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I took flight (G9539)from Sharjah to Kathmandu on 7 sep 2018 and I arrived in Kathmandu however I didn't receive my luggage due to this I have to cancel my local flight and I m not able to do my bank work.
It's very pathetic service I got from this airlines and no one take responsibility of this, all service person gave very cold reply upon this .

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Shafin3432
, AE
Sep 10, 2018 4:57 pm EDT

Dear sir,

I booked an air Arabia ticket from Clear trip website and I canceled that ticket within 48 and I didn’t get the refund amount.now two weeks over

Regards
Muhammed
[protected]

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Mustafa panvelwala
, AE
Sep 01, 2018 2:48 pm EDT

The customer service agent name mr zaki Was very much in hurry in modifying with out listening to costomer and modify immediately 3 times as per me he is not eligible to the post of customer service for which i have to suffer the lose of dhs 100 pls if possible kindly call my on my mobile num [protected] so i explain the whole scenerio

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Khaled Abu Baker
, US
Sep 01, 2018 5:47 pm EDT

delay more than 6 hours
the appointment 6:25
first delay at 8:40
second 12:50
from Sohag( egypt) to Jeddah (Saudi Arabia)
23-08-2018
flight number EF- 201

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Parduem mittal
, IN
Aug 29, 2018 1:54 am EDT

My PNR number is [protected].
I booked my meal in a flight of 27/01/18 of cost INR 386 .
But the staff in the flight didn't gave me meal by saying that I didn't booked it but you can check online.

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Dr moni
, US
Aug 21, 2018 6:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We booked ticket to Tbilisi Georgia from Coimbatore on feb 11 . Due to problems in Tbilisi they don't allow us to board the flight . They told they will refund the money within 15 days . Still we don't get any response .

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Dinesh Kamble
, IN
Aug 26, 2019 10:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Dr moni

Hi, have you got entry in Tbilisi Georgia? Please contact aviation ministry at https://airsewa.gov.in and file your complaint. Please contact me at kambledinesh1@outlook.com [protected] (whatsApp) and have you got refund of your money ?

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Abu Hayath
, US
Aug 16, 2018 3:48 am EDT

13-June-2018
Gassim- Sharjah Flight-G9180
Crew Member -Mohammed did Misbehaved
Very much arrogant attitude

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Aiman99
, US
Aug 16, 2018 3:02 am EDT

Large number of people had to wait in lines for the flight g9 426 from kochi to sharjah...great regrets

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Eslam ahmed
, NL
Aug 14, 2018 9:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I didn't get my baggage at borg al Arab airport, It is lost

No one helped me to find out a solution
Iam waiting in the airport for more than 2 hourse, I cannot find my baggages
It is still in Sharjah
It is lost

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