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Aim Moving / Worst Moving Company Ever

1 IN, Canada Review updated:
Contact information:

This is a letter that I had emailed to the email of aim moving that outlines an overview of the worst moving experience ever:

Hello Aim Moving:

It has been over a week now and I wanted to write to let you know the amount of damage that was caused by your movers on November 1st.
- rip in leather couch
- rip in leather chair
- broken piece off small shelf
- scratched antique danish dresser and banged up corner
- used wet, moldy moving blankets
- in old apartment , a plant was knocked over by your movers. Dirt was tracked through main doorway of apartment***
- dirt from the wheels of the trolly your movers used was tracked into the common areas of the apartment of which we have been charged carpet cleaning, in addition to our apartment because of the tracked dirt from knocked over plant***

***it is coming out of our damage deposit

Your movers did not move in a timely manner because as one of them said, 'they worked 11 hours the day before and were tired'.
Because they were tired, my boyfriend and I had to help them move or it would surely have taken at least 6 hours. A move that shouldn't have taken more than 3.
We did pay $200 in cash for 3 hours of work, of which, we never got a receipt for.

Also, we are going to forward on the invoice from our landlord at to Aim Moving to pay for the carpet cleaning in both the suite and the main common area. We think this is more than fair for what we had to endure with your movers.

We always like to support small businesses as we both own our own and know the struggles to 'make it' so to speak. For this reason, we chose to go with Aim, even though we hadn't heard any word-of-mouth. We were more than disappointed with our experience.
______________________________________________

Two weeks later, they have yet to respond.
Just a note as well...the movers that showed up over an hour late were probably barely legal to drive. 18 years old at best and slow as molasses.
The condition of the truck was appalling - dents, bent in rear bumper.
Wet, moldy moving blankets were used.
No respect for any of our belongings.
The list could go on but you can probably get the bulk of it...

Do not go with this company. It's a joke.

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Comments

  • Re
      28th of Dec, 2007
    0 Votes

    She did not call immediately to discuss any issues, but, instead, emailed us 10 days later. My superior emailed her back my comments with edits as per below (without the edits):
    - rip in leather couch - THERE WAS A NAIL STICKING OUT OF THE WALL DOWN LOW
    > - rip in leather chair - UNKNOWN TO OUR MOVERS COULD HAVE BEEN THERE FROM
    > BEFORE
    > - broken piece off small shelf - UNKNOWN
    > - scratched antique danish dresser and banged up corner - DIRT ON
    > BLANKET, CORNER UNKNOWN
    > - used wet, mouldy moving blankets - HEAVY RAINS FOR NUMEROUS DAYS WILL
    > DO THAT
    > - in old apartment at 1221- Burnaby Street, a plant was knocked over by
    > your movers. Dirt was tracked through main doorway of apartment***
    > - dirt from the wheels of the trolley your movers used was tracked into
    > the
    > common areas of the apartment of which we have been charged carpet
    > cleaning,
    > in addition to our apartment because of the tracked dirt from knocked over
    > plant***

    DO YOU NOT CLEAN YOUR CARPETS AFTER YOUR MOVE AS OUTLINE BY ALL RENTERS IN
    MY EXPERIENCE???? THIS IS A NORMAL REQUIRMENT AND, REGARDLESS, IT COULD HAVE
    WASHED OFF BY HAND AND IF IT WAS A PROBLEM YOU SHOULD HAVE NOTED IT TO THE
    MOVERS AND HAD THEM CLEAN IT ON THE SPOT.

    Your movers did not move in a timely manner because as one of them said,
    > 'they worked 11 hours the day before and were tired'. - THE END OF THE
    > MONTH IS THE BUSIEST TIME AND COMMON FOR ANY MOVERS TO BE TIRED. BUT -
    > RIGHT AFTER YOUR COMPLAINT THE MOVERS WERE HARSHLY REPRIMANDED.

    REGARLDLESS OF YOUR COMPLAINTS, WE AT AIM MOVING STRIVE TO PLEASE OUR
    CUSTOMERS AND DO A GREAT JOB, BUT WE ALL HAVE OUR OFF DAYS. MOVING CAN BE A
    GREULING JOB AND WE TRY AND DO THE BEST WE CAN.

    I regret this incident has happened but due to many dishonest customers we have to review and question everything, and a complaint 10 days after the fact is very questionable. Negative comments about AIM MOVING LTD. are far surpassed by the great job we do as noted by 99% of our customers. The movers mentioned above has had numerous great reviews.

  • Jo
      15th of May, 2008
    0 Votes

    Thanks for this post. I was considering using this company for a small move at the end of the month but will now look elsewhere.

  • Mw
      14th of May, 2009
    0 Votes

    I used aim last week and they are the best any one can wish for . They told me and i agree that if you are not ready for a move you make work difficult for everyone, Put your stuff ready next time.

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