I've bought several aii brands - they're all disasters. Surgi Wax was one of the best, most reliable beauty products made, but it apparently wasn't good enough for some male MBA who got sent in to fix what wasn't broken. Current Surgi Wax products are messy, don't work, and are crammed with "soothing botanicals". Or allergens, as they're known in the girl world. Everybody I know, including myself, got a nasty rash where the stuff was. After it took a couple of hours to cleans the sticky goo off.
The hair is still there, though, healthy and intact. What was the point of this exercise again? Oh yeah, to ruin a weekend...
The company doesn't care- no reply to complaints.