Fingerhut
reviews and complaints

I ordered a large wedge pillow from this company to help me sleep after surgery. I thought with a 30 trial period, if I dint like it I could send it back. Well, thats where it gets tricky. The pillow cost $99 they charged me $35 to ship it to me. My "free gift" was broken and after about a week I sent it back. At that point I realized I had to pay to return it. $40.00 Then when they recieved they called me the day after I was suppose to pay for it had I kept it and told me I still owed the $35. it cost them to ship to me, plus a late fee of $4. I thought I was done. I had returned the item within the 30 days, but no...I still owed and the rude man who informed me of all this was a complete jerk. Long story short. Always read everything before you buy.

Received a call from a representative of Fingerhut. Said my $7.50 monthly payment was late. My balance is $34.87. Told her my mail has been messed up do to forwarding and forwarding back to our home after a 3 month leave.
She starts screaming. "yes, your last two bills came back" and asked me why that is happening. I told her I just explained that to her. She then screamed it was no reason to be late. That I should have realized it was due. (ok)
Told her I would probably take care of it online later in the evening. She screamed again, "Mrs.XXXX, what does the word probably mean"?
Now she has me upset, and I told her to look it up in the dictionary and I hung up on her. This rep has no right to talk to customers like that. I wrote two emails to the customer service department complaining about the treatment I received and you can guess, there were no replys! I asked them to remove me from all mailings. Does anyone know how I can stop the catalog mailings?

I was told by fingeerhut I had 30 days from the date I received my credit monitoring pkg to look it over for 1.00 3 weeks later i, m getting late notices, late charges etc. I called fingerhut they say you joined 3/3/09 you should not of been charged I called creditwatchman they claim they sent it out to me 3/18/09 now it's 3/29 and still nothing it seems that all fingerhut does is sell policies well don't do it! They will mess up your credit.

Received a bill from Fingerhut for a service I did not order. It was an insurance policy with AIG CD INS. I called AIG and tried to cancel it, telling them I did not order the insurance and did not want it. I was treated very rudely.
I then called Fingerhut and told them I did not want the insurance and that I had already talked with AIG. Fingerhut told me that I had to pay the minimum for two months as that is as long as it would take to get it off my account and if I didn't, it would affect my credit rating.
I cancelled my account with Fingerhut which i have had for many years and filed a complaint with Better Business Bureau.

Ok Fingerhut has gone too far..I ordered a RCA TV from them and sent it to my Daughter, her Partner and their Friend..for their Friends Christmas surprise..it was suppose to be delivered by Yellow Transportation..while it only took about 3 days to reach Florida from up North..Yellow proceeded to hold their tv hostage..for 5 days they were promised delivery and told lie after lie until finally they threatened to have me cancel the order..only then did Yellow agree to allow my Daughter, her Partner and their Friend meet them where the delivery man "broke down" (btw we do NOT believe that story for one second not after the numerous lies and broken promises from this so called delivery service) yes, they ended up having to meet the driver to obtain the tv..I paid $100 for that tv to reach their home NOT be delivered to a public parking lot which btw I should add ruined their Christmas surprise..I informed Fingerhut of the propblems Yellow gave them and they apologized and offered me a (GASP) $20 voucher..I informed them I no longer wanted Yellow delivering any of my future orders plus I wanted a partial (at least $50) refund for the shipping if not a full refund, they have not answered my email..when I received their lousy offer (Prior to my sending my request) I decided to post a review I gave the tv a excellent review for my Daughters Friend is thrilled with her new tv, but I warned Fingerhut buyers about the crappy service offered by Yellow and informed them they need to avoid Yellow at all costs..well, surprise surprise Fingerhut refuses to allow my review to be posted..therefore I am now going to pay off my account and if they do not remove that shipping charge or lower the amount by at least $50 I will..they should be aware I am a senior citizen and have only a monthly SS check coming in so if I decide to forgo what I owe them completely they would be sool..reduce that shipping charge FH by $100..Yellow did NOT earn that money not with their broken promises and outright lies! It's your choice keep me as a paying/buying customer or lose me due to a dishonest shipping service who will only piss off more customers in the future! Your choice!

Fingerhut is a scam they sell the ipod nano for $249.99 when everyone else sells for $149.99. I sent and email and got no response for a week so I called. They could not give me a reason why they sell higher and acted like a asked a hard question, the first lady trans. me to her supervisor because she did not know what to say. The supervisor said that they sell the same as other customer I told her no you sell for $100, asked if she can check if they mismarked she said that was the price.. I closed my acct. right away. They seem to over charge for items and people don't even know if they don't compare with other websites.

Wedding set bought in Nov 07, started wearing in Dec 07. In May the diamond tier fell off, had it repaired myself. In June the band broke in two. I called to try and exchange it, they tell me there is only a 30 day return policy. I told her since I didn't want a credit, I only wanted to exchange it, they should extend the policy due to the item being jewelry (14K Jewelry!). They refused. That's crap when it comes to jewelry, they should last longer 6months. They refuse to work anything out. I will never do business with them again. Worst company, worst policies, crappy merchandise!

I have received many calls from them regarding an open account. They claim I owe them $500. I gave them the last 4 digits of my SSN which didn't match and my address which also didn't match. Apparently, I have the same name as someone who skipped on them. I am sending them a certified letter copying our state dept of consumer affairs instructing them not to call me any more. If that doesn't work, I'll find an attorney who will sue them for harassment. Maybe that will work. All the collections were from India they don't even use Americans.