AHW LLC John Deere Dealer Urbana Illinois / Service from Dealership

314 North Cottonwood Road, Urbana, IL, United States
Contact information:
Phone: 217-328-2820

I took my John Deere tractor there on June 22nd for repair and maintenance repair schedule. The person writing up the ticket said there was 4-5 people ahead of me and it would be 4-5 days what the salesperson John Tate said. I called on Friday the 26th and they told me there are 4-5 people ahead of me. John said when they start working on one repair and they don't have the parts they have to wait on the parts to finish it before they can work on other repairs. I went to a John Deere dealer in Gibson City, Illinois owned by John Arends and told them what had happened at Urbana dealer. he asked did I have the tractor with me and they said they could work on it and would be very happy to have my business. The same day I drove to AHWLLC in Urbana and picked up my tractor. I went into the business and spoke to John Miller about what had been told to me about the service on my tractor. He acted as if he did not care that I was picking up the tractor. He did not try to remedy the problem nor did he apologize for the service. I felt that my business with him was not wanted or important. I told him I was filing a complaint and he said you did? He said with who? I think this was very poor service and this dealer was very un-professional in handling the situation.

Jun 27, 2015

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