Agoda - Online Booking / canceled booking

Indonesia Review updated:

Hi, agoda,

When im booked my room from my agoda, it says, "pembatalan gratis untuk banyak kamar agoda, jadi jangan khawatir jika rencana anda berubah."

So, i checking for the best rooms for my trip, so i know if my plan change, i can canceled the booking. but unfortunatelly when im cancel my booked, my money wont return, but it already charge on my visa.. please agoda, dont make customer disappointed for the offer from agoda website. i lost my money for that promotion...

And yes, my money has been lost!!!

Your disappointed customer

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      18th of Jan, 2014

    Introduce my self jenny adrianti, call me jenny, i want to do the cancellation hotels in malaysia, the name of his corus hotels, because i had to book a hotel with agoda also but with different hotel



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