Agoda / hotel booking

United States

I booked a hotel in Ravis, Kollam, India for 3 days stay with booking ID-[protected] on 19th August .When I started booking on the website, initially there was included breakfast and cancellation policy-allowing us to cancel the booking before 3 days. But I have received confirmation without these facilities.
when i called the customer care, they suggested that we be allowed to cancel the booking and make another one .After two days no reply then I called them back they said it cant be cancelled . Our experience with your contact centre staff was disappointing to say the lest.
I am deeply disappointed with the way the whole case was handled and there has been very little sincerity from Agoda's end about the distress we faced .
it still not resolved

Aug 26, 2016

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