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Agoda Company / very bad customer service and sales department in the part of hotel partner

Bangkok, Thailand
Contact information:

To someone who may concern
We are Nivas Siam Hostel who is Agoda Partner in Bangkok Thailand. Our Agoda ID no. 261911. We just want to take a service charge out from our policy which we could not do it by ourselves but Agoada support team. For this reason, we tried to contact them through email, calling and many ways which could reach them as soon as possible over 100 times calling but Thailand sales team have never in their or picking up the phone and email just inform to contact to the no. Which no someone pick up. It is not wondering that now my hostel could slae through other OTA like booking.com, expedia.com than Agoda 5 to 10 times. Please take care of this issue and make Agoda to be a partner which most hotels could be reliable. My contact no. [protected] or [protected]@gmail.com
Best Regards
Mr.Frank
Owner of the property

Fr
Oct 25, 2018

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