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4.2 5629 Reviews

Agoda Complaints Summary

66 Resolved
1141 Unresolved
Our verdict: If considering services from Agoda with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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N
2:31 am EST

Agoda online booking

Made a booking in GBP and saw that in my credit card statements wS chsrged in EUR - when i questioned this (waited 30 minutes to speak to an agent) they said i need to be educated on how to make a booking! I have been travelling firfor 15 years never had any issues with hotel charges - the website is always clear on the amount

Then after further 30 minutes they agreed to refund me - sent my statement screenshot now someone else replied back stating that it was taxes thats why there is difference in the charge! But it clear it states EUR ib my statement and their website states GBP!

This is unacceptable- i need the transaction fees refunded and i was not made aware i would need to pay in EUR

I also did price match claim and still nobody has responded to me its been 1.5 weeks - they say 48 hrs to respond!

Will never book with Agoda again even if they are giving free rooms!

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A
10:11 am EST

Agoda bad and traumatized experiences using agoda

I arrived at the FabHotel White Castel SEZ on Dec 11 2018 at 11:00pm, only to be informed by the concierge of the hotel that I have no booking on the hotel. I showed the staff my agoda booking ID, but the staff just shook his head and in a rude manner with broken English asked me to leave the hotel because they were fully-booked. It was already late at night, I was tired and had no place to stay. I bribed one of the hotel staff with 200rupee to ask him to call me a taxi to take me to my friend's hotel and rest for a the night.
The next morning, I tried to contact Agoda India to inform them about the incident but I was not able to reach any person to talk with at Agoda. I tried countless times of calling, but the phone just kept ringing with no one to answer. I was frustrated and very traumatized by the experience.
I am a frequent traveller and have been a loyal user of Agoda for many years. I've been using it at Hong kong and Philippines with no problem at all. But this experience in India is really unacceptable. Poor customer service would be an understatement.

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P
3:18 am EST

Agoda hotel booking company

I was booking for petals resorts at wayanad, India. The price shown was 5600 rs. I went ahead and started booking. It rejected by card. I asked my relative to book through international card. While booking it never showed the amount to be deducted and said the amount will be deducted in USD. Finally the transaction was done without intimati.g the amount.

Final transaction amount was double the amount and more than quoted by anybody else. Refund rules are terrible, if not saying cancellation is impossible.

No points of contact from Agoda. This is outright fraud and cheating.

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K
10:24 pm EST

Agoda they steal money

So yea I book thru the website back in oct I read the reviews about the hotel I was booking but soon arrival the hotel was nothing like the picture they were doing construction so I cancel since being pregnant and having a toddler I couldn't be around all that smell. So I cancel and had to go stay somewhere else. But because they have no refundable clause in there they declined giving my money back on Agoda so they just stole my hard working money. It's not my fault that there was good reviews and nothing saying about renovating going on so I thought in my mind perfect place but no it was gross and so much construction going on in the building. How can someone keep your money and refuse to give it back because of a non refundable clause. To me that is stealing and wrong. I will never book thru them again. Be aware people and pay attention because if you arrive at a palace not like picture they will keep your money too and refuse to give it back.

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D
8:04 pm EST

Agoda hotel booking service.

Beware agoda! Use booking.com!
On december 4, 2018, I went to niny backpacker hostel in vientiane and submitted a reservation to get a lower price while in the lobby (the mgr didn't understand english too well). I paid in local currency at the time. I then extended each of the next four nights, one at a time, paying cash each day.
I have rented rooms every night since august 5, 2018 throughout se asia and the us, this is the first time my card was charged excluding a no-show on my part, more on that later.
I discovered the charge and contacted agoda to have the charge reversed, I received an ignorant and curt response from a representative going by the name of "krish" stating that I had denoted to charge my card immediately and demanding to know why I paid cash at the hostel! Obviously, I wasn't aware of anything on the reservation saying to charge my card immediately which I would not authorize and certainly would not make a double payment to the property!
In reference to the "no-show" above, I booked a room based on the distance from the city center,.2 klm, as I do not walk too well. When I arrived, it was 1.8klm from the city center so I went to another place. If the property information is erroneous, how can we be forced to adhere to a reservation based on that same false information? Agoda charged me for a no show!
Beware agoda! I recommend booking.com, I have never had a problem!

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S
8:32 pm EST

Agoda hotel booking

I made a hotel booking (Potters Brewery in Hunster Valley, NSW, Australia) via Agoda in september and on the 14/12 they've authorised the same amount by mistake twice.
They sent me a letter apologising for the mistake and promising to release the hold "very" soon.
Nothing has been done so far (16/12).
I can't reach them on phone (no one picks up) and had to send 3 written communications in order to have someone finally answering back.
Unfortunately this person, Armel, just repeated the content of the first email.
There was a mistake, we're sorry for the inconvenience, the amount will be released "very" soon.
I had to speak to the bank ANZ where they told me Agoda is very well known for these kind of things, apparently they make these mistakes quite often.
Unfortunately I will have to wait for them to release the hold or at least 7 working days after I lodged the "dispute of charge" with the bank, whichever will occur first.
I find it a fraudulent and criminal behaviour that should not be tolerated since even though they know they made a mistake they take absolutely no action in fixing it.
Silvia Odonovan

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A
9:12 pm EST

Agoda reservation system

I try to reserved one apartment 2 days before I stay. The booking is pending confirmation from the owner. However, after almost 24 hours I still havent received confirmation from owner. I try to contact agoda customer service, the first person who pick up my called told me that they cant do anything if the owner didnt approved my booking. Then she said theres is no way I can contact the owner. Then I try to contact the owner thru agoda platform. The owner replied, the room has been booked by other customer and he has no idea why agoda still let other customer (me) reserved the apartment. Then I call again to agoda customer service. Guess what did she said? Nothing they can do if the owner didnt approved my stay! And she said they have no controlled on the reservation even it is already fully booked. Its all on the owner! So that was my problem? Seriously? Your customer problem? Hello mr agoda, your name big was big enough that you cant even manage such thing? What do you expect your customer to do? Keep waiting and waiting? Wasting my time! Last minute to find another stay on this peak season? Worst experience ever!

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B
1:43 am EST

Agoda over charged

Booking ID [protected]
I booked ticket last week price was in Au$ 670 and in CYN 3342.35 but last night i got charged $706.05 which I insan and misused of my credit card information without my permission as you guys overcharged me. When I contacted customer service they said its bank charges and bank said they didn't charge might be its credit card charge fee but you have debit card so its max 1% which is about $7 only then customer service officer said its currency conversion rate. That is too much. It's illegal to overcharge to a customer. So i seek 2 options refund me over charged amount or give me details of complaint body where i can lodge complaint against you. But not getting any answer.
I do appreciate if you sort it out asap

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B
8:18 pm EST

Agoda the information is incorrect on the website

the private pool is not included in the Sea Breeze Suite of The Monttra Pattaya but Agoda show it does. It makes a large disappointment of our family!

checked with the hotel staff and found they have made a change tio the agoda but they did not change. It is not acceptable if the website information has not been verified.

The Monttra Pattaya
Reservation No:[protected]

Brian Chiu
[protected]@gmail.com

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R
9:21 pm EST

Agoda hotel tang dynasty kota kinabalu

We booked our stay on the hotel mentioned above from the 7th till the 10th of December. The water heater never worked and the lady at the housekeeping told us in the morning of the 8th that she will get the maintenance team to get it done. The maintenance team never came until that night and we requested for a room change. They did give us a new room (a bigger one)and we left the hotel. When we came back to the hotel there was someone else living in our room and we had access the the room which was previously given to us. The lady at the counter mentioned that she has changed our room( to a room of the same type as booked previously) and kept out things in the new room and we had no knowledge on this as she claims she could not get hold of us after calling us once. This is totally unacceptable. Firstly we had access to a room which was initially ours and now with someone else in it. Secondly they vacated our things without informing us. We immediately got out of the hotel. However th hotel refused to give us a refund. They were not sorry for what had happened. I am in so much anger and disappointed with this unacceptable behaviour.

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J
7:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda wrong date and hotel booking

I wanted to book Sukhumvit Chateau in Bangkok for the night 05-06/12/18. And surprisingly the hotel booked was another one Mind hotel Booking ID: [protected] but on the 18-19/12/18. I wanted to change the date of reservation but this hotel was full on the 05/12/18 so I had to make another booking with Agoda for the correct night 05-06/12/18 at the right hotel Chateau de Sukhumvit Dec 05, 08:43 PM ICT Booking ID: [protected].
I didn't want a refund but only to exchange the wrong booking but it was impossible as your web site does not allow this option and impossible to call somebody in Thailand. It's the second time I have this problem with Agoda and there will be no third time as I will not use Agoda anymore. On internet there are many customers who complain about Agoda booking without refund in fact you just want only to take the money from customers and you don't care.
A very upset customer
Joel Breger

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U
11:34 pm EST

Agoda trying to contact customer service - absolutely no response

I am trying to contact the agoda customer care regarding my payment for the booking.

It's impossible to reach these guys. The call center IVR says the booking ID is invalid and call gets disconnected.

They dont have a email support. How are people supposed to get in touch with these [censored]s.

Absolutely pathetic customer service. I wish they shut down soon!

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F
1:56 am EST

Agoda no refund for closed hotel

I booked and paid for 2 rooms at Jaidee Bamboo Huts, Chiang Mail and Agoda confirmed my booking (ID [protected]).

On arrival (20 September 2018), I found the hotel closed for renovation and no one was around, thus my friend and me were left stranded. Agoda was informed on the same day via email after failing to contact Agoda Thailand (I was cut off after entering booking ID). As usual Agoda staff put me through a series of reminder on their policies, etc and demanded for documentary proof and even a snapshot of the hotel site even though they had already confirmed that calls to the hotel left unanswered. After a series of exchanges, Agoda went silent under the excuse they needed time to investigate.

I sent a reminder on 2 October 2018, Agoda finally agreed to a full refund on 4 October 2018.

In their 4 October 2018 reply, Ago set out 3 methods of refund namely, (1) refund by way of Agoda Gift Card which must be used within 3 months, (2) refund by credit card method of which I did not use and (3) refund by bank transfer which involves a plethora of conditions.

On 16 October 2018, I replied to Agoda rejecting all their options and telling them that they should refund the way I paid, which is online bank transfer, directly into my bank account.

Agoda went silent again. On 30 October 2018, I sent another remind to Agoda and have not heard from them since.

For the benefit of readers, I will summarise as follows. Agoda accepted my booking and payment via online bank transfer. The hotel was closed (not operating) on the booked date which is 20 September 2018. (I reserve proof that I was in Chiang Mai here.) Agoda had made unnecessary demands and consistently insisted that it was a cancellation (on my part but these words were not said). When they finally agreed to a refund, Agoda set up barriers which includes time limited non-negotiable instrument which is Agoda Gift Card. From where I stand, Agoda has failed to provide services, refused to accept responsibility, refused to refund and refused to respond to reminder.

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Update by Fasri Syafi
Dec 12, 2018 3:35 am EST

Dear Fasri Syafi,

Greetings from Agoda!

With reference to your booking ID [protected] as detailed below:

Hotel: Jaidee Bamboo Huts

Room Type: Bungalow

City/Country: Chiang Mai/Thailand

Arrival: September 20, 2018

Departure: September 21, 2018

Cancellation and Change Policy: This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

We appreciate for your constructive feedback.

With regards to this booking, please accept our sincere apologies that hotel couldn't honor your reservation and they have failed to notify us as well on this matter till we were alerted by you. We tried to call you but we couldn't reach out unfortunately.

As we advised you on the previous email, we couldn't proceed the refund due to system limitation.

We have other options for processing the refund to you:

Option 1: Agoda Cash - The Agoda Cash is the quickest solution we can offer in regards to refunds. It is immediately available for your use as a means of full or partial payment on an Agoda booking and is valid for 3 months, allowing you the flexibility to book during that time (your actual stay period may be any time within the next 12 months).

Option 2: Refund via credit card/debit card – The fastest cash refund is by credit or debit card. To take this option, contact us using the number in your hotel confirmation email or by visiting https://www.agoda.com/info/contact-agoda.html

Option 3: Bank Transfer Refund – This option requires processing time. You would need to submit 3 documents as instructed below. Contact us once you have uploaded the required documents so that we can assist further. Please note that 3 documents are required for this refund option as you advised the email which we have sent on 04-Oct-2018.

Please respond to this email with your preferred choice so that we can assist you right away.

We regret the inconvenience caused and looking forward to hearing from you soon.

Our Customer Care is available around the clock so please do not hesitate to contact us, should you have any further inquiries.

Regards,
Ahram
Agoda Customer Experience Group
__________________________________________

*To contact us, just reply to this email. Be sure not to edit the subject, as this may delay response. You can also Contact Agoda Customer Support to submit a new request online.
*Did you know that for most bookings you can change your period of stay, cancel your booking, send a special request, and get a copy of your booking confirmation or receipt through the “Bookings” link? Just log on to www.agoda.com/booking or click Bookings on the Agoda free app.
*For security purposes, please do not send us your credit card details via email. Agoda.com will only accept credit card details via the phone or our secure link.

**********************************************
Go Smarter, Go Agoda
Agoda Company Pte Ltd
**********************************************
Book your next trip
Contact Agoda Customer Support
**********************************************
Agoda handles bookings for thousands of travel brands and websites through our global partners network.

================

That is the reply (received on 12 December 2018) from Agoda, rather their app support (appsupplort@agoda.com), in response to my review on Google Play Store. Its content is similar if not identical to a previous email from Agoda Customer Support.

In a nutshell Agoda said they could not refund because of [their] system limitation. Ironically it was the same system which I made booking and payment. I want to emphasize that online banking was listed as a method of payment then. In my case there are actually only two options since Option 2 does not apply.

The message I gathered from that email is, Agoda will not make a refund for payments made through online banking no matter what happened and their system is like a one-way valve, only in and no out. If I want my money back, I have to convert it to Agoda Gift Card which expires in 3 months (and they have the chic to say that) or do the paper work they want.

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J
2:42 pm EST

Agoda hotel booking

Excessive amount taken from our bank account for booking with South Arts District 236 Dallas Texas. Booking ID [protected] last 4 numbers of card ending 9731. Have been in touch via email with customer service and supplied information requested however still no resolution. Very annoyed! We want this booking cancelled and complete refund of amount taken.

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2:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda hotel reservation

I booked 2 hotel reservations with you for Kohinoor Elite for 7th thru 13 th Jan 2019. The 2 nd reservation was with Radisson Hotel in Mumbai for 13th thru 23 rd Jan 2019. I have been trying for 2 days to cancel bot the reservations with you because you a fraud company. You supply wrong phone number son your website that belong to a Bank. You don't show on my account of the hotel bookings that I have so that I can manage to cancel my reservation. When I found your "perhaps" the fright number in the USA to cancel, I was put on hold for almost 1 1/2 hours and then got cut off. This call cost me $ 150.00. Then I called Radisson and with their help, they requested the hotel to cancel my reservation but could not reach the property because it was midnight in India.
You did the same dirty trick on me in 2017 when i was travelling to India and made reservation thru your website with Vivanta. I never got a refund although i had cancelled the reservations before the deadline. You pulled another fast one when I was travelling to Bangkok in 2015/2016. You are intentionally withholding reservation information so hat customers cannot cancel or change them. You are showing wrong phone numbers on your various websites. You don't answer phone calls. I am surprised to see thousands of complaints against your company.

***PLEASE DO NOT USE AGODA*******. They are bunch if crooks, liars and deceits.

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7:10 pm EST
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Agoda agoda booking id [protected] check-in november 29, 2018

Hi,

Hope may get the good news as the 1st and 2nd booking is only different 3 min as you can saw in the system.

1st booking I have make when making payment it mention have error.

So I refresh the page and make payment again.

Happen 2 payment.

And there are no alert for one time password from bank.

How will I know the payment for 1st booking was successful.

Hope may understand my situation.

[protected]
[protected]
28th Nov 2018
5:16pm make hotel booking
6:08 make cancellation booking on [protected]

30th Nov 2018
receive email that unable cancel the booking.

Thank You

Jimmy

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H
5:15 pm EST
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Agoda hotel booking cancellation

I have sent my request through customer service on 26/11/2018 but haven't received any response yet. Please see the below for the details of complaint

rom: Hang Hoang
Date: 26 November 2018 at 10:01:40 am AEDT
To: [protected]@agoda.com
Subject: Re: Cancelled Booking [protected] Check-in November 27, 2018

Hi,

Booking reference: [protected]

As per the notes in the cancellation request, Michelle Taylor General Manager Ibis Sydney World Square, advised us to cancel the booking that had been made through Agoda and that the cancellation fee would be fully refunded. This was due to there being some confusion about the booking, and the decision was made for us to pay the hotel directly for the dates we stayed. As a result, under the direction of Michelle, we cancelled the Agoda booking expecting the refund to occur.

Michelle has advised that she has fully approved the issuing of the refund by Agoda, however this appears to have not yet been processed. Can you investigate our booking, and advise when the refund will be issued?

Thanks,

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5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda uncancelled booking, error in booking and payment management

I made a booking under Agoda with Booking IDs [protected], [protected]. I cancelled other bookings which I made coz I was comparing prices. I cancelled them real time. But Agoda System wasnt able to cancel these bookings on their end and charged my credit card for it. Good thing my credit limit can't accomodate those cancelled bookings! And then my actual booking, the active one, which agoda charged, agoda can't see immediately until multiple calls and requests to confirm the booking.

I would like to thank the agents who helped me Jessica and Kristine for helping me confirm the booking right away. But I hope you improve your booking system so this will not happen to other clients.

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1:51 pm EST

Agoda agoda canceled our booking, decline to provide refund

Agoda canceled our booking, decline to provide refund
Agoda cancelled our business booking for a flat one night 16.2.2018 in Singapore, decline to provide refund.

We have sent 10 emails asking about booking, they told us that we were no charged.
When we provided proof that we are charged, they never reply.

Don't use them, its a scam

Dan Lovrekovic

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M
12:42 am EST

Agoda incorrect information given

My booking ID is [protected],

As mention above, last week I had booked 1 room (Himawari Hotel & Apartment Phnom Penh, Cambodia) via Agoda website. Refer below picture no. 1 & 2.

However, when we arrive at the hotel, we given as below room (refer picture no. 3),
The management said that " I ALSO DON'T KNOW WHY AGODA ADVERTISE LIKE THIS ", this cost us 90 dollars for the extra bed. Below is the invoice (picture no. 4).

Agoda is a great website, and I'm using Agoda on all my trip where ever I go regardless of inside and outside the country. However, this case made me think that not all information you provided is trusted.

I hope Agoda will check with the hotels and confirm with them before advertise any of the service or room available before release it on the website. Because we (client) need to pay extra for the service that we believe we already pay because of Agoda incorrect information.

This is not a good practice for Agoda, you're ruining your own reputation by giving incorrect information, and your also troublesome us (client) on our vacation.

Recently there a rumor about hotel booking scams and I hope Agoda is not one of them.

I'm writing to encourage Agoda to improve your service as I don't want this experience to ruin my positive impressions about Agoda. I just hope that this problem will be solved.

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Agoda Customer Reviews Overview

Agoda is a popular online travel booking platform that offers a wide range of accommodation options to travelers worldwide. The website has received numerous positive reviews from satisfied customers who have used the platform to book their travel accommodations.

One of the most significant advantages of Agoda is its user-friendly interface, which makes it easy for travelers to search and book their preferred accommodations quickly. The website also offers a wide range of accommodation options, including hotels, apartments, villas, and hostels, to cater to the diverse needs of travelers.

Another positive aspect of Agoda is its competitive pricing, which allows travelers to find affordable accommodation options without compromising on quality. The website also offers various deals and discounts, making it an attractive option for budget-conscious travelers.

Agoda's customer service has also received praise from customers, with many reviewers noting the prompt and helpful responses they received from the support team. The website also offers a 24/7 customer service hotline, ensuring that travelers can get assistance whenever they need it.

Overall, Agoda is a reliable and convenient platform for travelers looking to book their travel accommodations. With its user-friendly interface, competitive pricing, and excellent customer service, it's no surprise that the website has received numerous positive reviews from satisfied customers.

Agoda In-depth Review

Website Design and User Experience: The website design of Agoda is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing you to quickly enter your destination and dates. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process on Agoda is straightforward and user-friendly. Once you have selected your desired accommodation, the booking form is simple to fill out, with clear instructions and options. The website provides all the necessary details about the property, including photos, amenities, and reviews, making it easy to make an informed decision. The checkout process is quick and secure, ensuring a seamless booking experience.

Accommodation Options and Variety: Agoda offers a wide range of accommodation options, catering to various budgets and preferences. Whether you're looking for luxury hotels, budget-friendly hostels, or cozy vacation rentals, Agoda has you covered. The website provides detailed information about each property, including room types, amenities, and guest reviews, allowing you to find the perfect accommodation for your needs.

Pricing and Deals: Agoda offers competitive pricing and frequently features great deals and discounts. The website displays the prices clearly, including any additional fees or taxes, so you can easily compare and choose the best option for your budget. Agoda also offers special promotions and member-only discounts, allowing you to save even more on your bookings.

Customer Service and Support: Agoda provides excellent customer service and support. Their customer service team is available 24/7 and can be reached via phone or email. They are responsive, friendly, and knowledgeable, ensuring that any issues or inquiries are promptly addressed. Agoda also offers a comprehensive help center on their website, with FAQs and guides to assist users.

Trustworthiness and Security: Agoda is a trusted and secure platform for booking accommodations. The website uses industry-standard encryption to protect your personal and payment information. Agoda also verifies the authenticity of guest reviews, ensuring that you can trust the feedback provided by other travelers. With a solid reputation in the industry, you can feel confident in using Agoda for your travel bookings.

Mobile App Functionality: Agoda's mobile app is well-designed and offers a seamless booking experience on the go. The app is user-friendly, with a similar layout and features as the website. It allows you to search and book accommodations easily, view your bookings, and access exclusive mobile-only deals. The app is available for both iOS and Android devices, making it convenient for travelers to manage their bookings anytime, anywhere.

Loyalty Program and Rewards: Agoda offers a loyalty program called "Agoda Rewards." By signing up for free, you can earn points on every booking, which can be redeemed for future discounts. The more you book, the higher your membership level becomes, unlocking additional benefits such as exclusive deals and priority customer service. Agoda Rewards is a great way to save money and enjoy additional perks while booking accommodations.

Additional Features and Services: In addition to accommodation bookings, Agoda offers several additional features and services. They provide airport transfers, car rentals, and travel insurance, allowing you to conveniently arrange all your travel needs in one place. Agoda also offers a "Price Guarantee" feature, ensuring that you get the best price for your booking. If you find a lower price elsewhere, Agoda will match it or refund the difference.

Overall Rating and Recommendation: Agoda is a highly recommended platform for booking accommodations. With its user-friendly website design, wide range of accommodation options, competitive pricing, and excellent customer service, Agoda provides a seamless and reliable booking experience. Whether you're planning a business trip or a leisurely vacation, Agoda is a trustworthy choice that offers convenience, value, and peace of mind.

How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

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Phone numbers

+65 63 297 537 +1 (866) 656-8207 More phone numbers

Website

www.agoda.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Agoda?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Agoda Customer Service. Initial Agoda complaints should be directed to their team directly. You can find contact details for Agoda above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Agoda. Discuss the issues you have had with Agoda and work with their customer service team to find a resolution.