Agoda Company / resort accommodation koh samui

Singapore, Australia

Booked a resort room through the agoda website in koh samui. The room was not as per photographs shown. I booked a 1st floor room with balcony and was given a ground floor room with no balcony. The room was also fithly with a dirty toilet, dirty shower, holes in the walls and in very bad condition and was a minus 1 star room. I refused to accept the grubby room and agoda just gave me the run around so I checked into another resort. Agoda refused to give me a refund and claimed I was a no show. They also claimed that in thailand they call a 1st floor room with balcony a ground floor room?. I have stayed in thailand on many occasions and never had a 1st floor room on the ground floor. This company is a sneaky unethical online booking company.
Under no circumstances should anyone consider in booking with these crooks. You will get ripped off...

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