Agoda Companyover charged

Booking ID [protected]
I booked ticket last week price was in Au$ 670 and in CYN 3342.35 but last night i got charged $706.05 which I insan and misused of my credit card information without my permission as you guys overcharged me. When I contacted customer service they said its bank charges and bank said they didn't charge might be its credit card charge fee but you have debit card so its max 1% which is about $7 only then customer service officer said its currency conversion rate. That is too much. It's illegal to overcharge to a customer. So i seek 2 options refund me over charged amount or give me details of complaint body where i can lodge complaint against you. But not getting any answer.
I do appreciate if you sort it out asap

Dec 12, 2018

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