Agoda Company / booking id [protected]
I had made two bookings on 29December with KSL Hotel & Resort as per the attached booking respectively unfortunately when we arrived the hotel, they could accept 1 booking from us which was ID [protected]. I had no choice but to leave my children and the helper temporary first and look for another hotel to accommodate for my husband and myself.
My children did not check in the hotel till 8 plus and we wasted 4 hours for requesting to confirm the other booking of ID326547905 and I called varies times but the voice mail kept saying that this particular ID was incorrect. KSL Hotel & Resort will not accept the booking ID having Processing and there is no confirmation on their side.
please call me at +65 [protected] - Selina Tan
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