Agoda
reviews and complaints

My booking id was 351259177After few (2-3)minutes of my booking my booking was cancelled without my request & Moreover Rs 2800/-Appox deducted. BOOKING DATE WAS AFTER 7 days
What is this & I have to rebook again with More money.
This is not expected from Website like yours.
So please get me refund of my entire money as booking was 7 days before the move date

Dear Concern,
Please be informed that I had to pay Hotel bill of Rs. [protected].04 USD) inspite of advance booking through online service & I also had to face additional hassle for booking cancellation from your side. As you are a reputed online booking service-provider hence this was really unexpected to observe such poor agreement facility with the Hotel authority.). So I claim for equivalent financial compensation against this mismanagement conducted by you.

Note:- Booking ID [protected] & Check-in March 28, 2019

Yours sincerely,
Pravankar Chowdhury

Hi,

On 31-March I have booked via agoda.com website room at Travelodge by Wyndham Downtown Chicago USA for 11 nights b;/w 14-May to 24-May 2019. But, few hours after my booking I found out that due to unforeseen circumstances have to cancel by US trip. So, I cancelled the hotel booking on 1-April 2019. A few minutes later I received a cancellation notice stating that my booking has been cancelled by their system but my money will not be refunded.
So, I sent an email to agoda.com, but unable to reach their customer service either online or via telephone. Since I have not used the hotel's services, I kindly request that my cancellation request is considered and money be refunded.

Quick Ref - Booking Id: [protected]

Thanks,
Dhananjaya Sharma
Email- [protected]@gmail.com

When we arrived no one at the hotel to accept us, we pressed the bell, buzzed the car try to get hotel's attention for more than 30mins, but nothing except the dog barking. We also tried to call the hotel number, customer service numbers on the confirmation email you sent to me, but no responds and saying it's unavailable. we didn't stay in the hotel and had to change other hotels nearby and pay by ourselves. On the next day I tried to go back this hotel to figure out what's wrong, they said they didn't receive any confirmation from you and will contact you to refund to us. But as of now no refund more than SIX MONTHS passed, it's the worst service!

This is the 1st time I ever made a review, and I decided that this experience I should share with everyone before they make any booking with Agoda. I made a reservation online at Agoda website and select the correct date and number of rooms that i wanted correctly. When i clicked the somehow, the system automatically change the date 1 day earlier to check in and 1 day earlier to check out. I made the 2nd time change to the correct date and then submit the reservation, without knowing, when the transaction submitted, and when i received the email confirmation, I notice the date was wrong. I called Agoda to made the amendment to the correct date immediately and explained to them. They said, my booking is non callable, non refundable. I told them, I did not asked for cancel or refund. but amendment to the correct date. but they said the hotel policy is very strict. I called the hotel. And the hotel explained to me that we can simply call Agoda to change the date. The hotel can not do it, because it is a third party website. Then I called back and try to explain to Agoda what hotel has told me. I spoke with 5 different customer representative at Agoda. No one is willing to help and change. i manage to duplicate the glitch at their website and video the transaction and sent it to them. I even use different computer, and manage to duplicate the glitch that they have. But yet very disappointing, they still refuse to amend my date. How I wished i did not buy from them at the 1st time and checked their review before i do transaction with them. I am totally agree with one of the review. "Please avoid Agoda Hotels at all costs, their integrity, customer support and compensation is terrible." If i could even give them minus stars.

We prepaid the reservation no.[protected] (two, three, zero, seven, three, one, eight, six, seven) but when we arrived there was no room for us! They double booked our room even though they knew we are coming cause we were emailing with them. First night was terrible we were tired, hungry. They wanted to give us room in another place which was dirty, lonely, scary and wiith one bed only. We were three adults. We said we cant stay there so they started calling other hotels until they took us to another hotel with room with two beds. We were so pissed of, tired and hungry so we stayed there one night. The next day they said we will get our room. We went with our luggage all the way to their hotel, got the room. But there was no hot water. We called eduardo and sms him but he didnt answer us. The next morning we told the cleaning guy that there is no hot water. He said he will fix it. But he didnt! At the evening we again didnt have hot water! We called eduardo and what he had to tell us was "thank you for your information". We were shocked. The next morning we left already. There were no hot water all our stay for us * persons. The servise there was terrible. There is no one to answer you. They lied to us all the time. They only care about the money and after they dont care about us. This place was the terrible place we have been in ever. We ask you to get a refund off all our money back! Don't pay this hotel. They are dishonost people whi treated us terrible!
Our mail address : [protected]@gmail.com

Hello I already sent a mail to Agoda in this regard -

Booking ID # [protected]

I arrived at the Istanköy Hotel, Bodrum at 9pm last night, (19th March 2019), after having to leave the previous hotel, only to find that when I went for a shower at 4am there was no hot water at all. I went down to Reception and discovered that the problem was known to the hotel, yet the room was still allocated to me. It is totally unacceptable to be given a room and paying 220 Lira and have no hot water. I require a total refund.

I talked with the hotel manager on the phone and he told me he could not give me a refund because I paid Agoda, not them. He suggested I contact you to request the refund. I am doing that now. Please provide a full refund.

I also had a terrible experience in the previous hotel. So much so as I had to leave without a refund from there either.

Booking ID: [protected].

As said above, I had to leave the first hotel I booked in to last night as it was completely unsuitable - Dirty, hair on bedsheets, stains on sheets, not even a shampoo, internet unusable, and building materials all around the place. Man at desk totally accommodating.

I have now paid for two different hotels through Agoda.com for one night's stay here in Bodrum.

There has to be a minimum standard when I book a hotel. Neither hotel provided that.

Please arrange for a total refund from both hotels. I am very upset with what has happened.

I don't understand why Agoda.com allow such a low standard of accomodation to be advertised on their site. I am deeply disappointed with both of the above bookings.

Regards

[protected]@yahoo.com

I have booked 1 room to check in on 22 Mar 2019 at The palm beach front. I received booking confirmation and booking number by email since 28 Feb 2019 from Agoda under [protected] .
Yesterday 16 Mar, I got email from an owner room at this condo she wants me to pay within 13.00 on 17 Mar. I found account number is wrong. I cannot transfer to hers.
I replied her to retype the correct one but she answered as below:-
"Reply to this message sorry, this is apartment. it's illegal to stay here for one day. we only accepted 30 day reservation. pls cancel !" chasing me to cancel ?
I quiet hard to find the new accommodation for my trip on this Friday.
There is no declaration to stay over 30 nights in the website.
I unexpected to face this matter and need some explanations about this.

I've cancelled a booking that I paid by agoda cash before but agoda just paid me the amount less than what I paid.I asked them by email, they said my agoda cash RM400++ already expired and will not be refund.How can I remember the expired date of my agoda cash? I already used all the agoda cash that I have to booking this hotel and I read all the refund policy, only have the refund amount will be direct credit to my card...

Booking hotel room. Booked late on wednesday february 27th 2019. Ended up finishing after midnight as such it ended up finishing on february 28th. Booked an accessible room and didn't get it on the confirmation. Tried to cancel, but I would have to forfeit one nights stay even though it was less than 24hrs before the room would be available to move in to. Went to the actual hotel web site to insure the accessible rooms were available and discovered a lower rate and they were available. Best price guarantee claim form locked up my computer three times that night (actually early morning) and again the monday after my stay. Used my iphone and made the claim, but not it's too late according to their policies. Will not ever use this service again!

Agoda canceled my booking right before my flight, completely unprofessional. Their cancellation email said:

"Your credit card will not be charged."

Coincidentally 10 minutes later I received a notification from my bank app that my credit was charged by Agoda. I contact their support and they said they'll submit a refund request and I'll be processed in 30 days. That raised my scam alarm bells. They then send me an email saying I'm getting a refund and also I'm not getting a refund. Both statements .. in the same email:

"We're happy to notify you that we've processed your request for a refund"

"This booking is non-Refundable"

I contacted my bank and they told me to file a reconciliation against the charge if I don't receive the refund. Imagine that a certain percentage of rich users don't check their credit card charges.

I wrongly booked a hotel (booking no. [protected]) and immediately realized my wrong dates (one week late) and wanted to change the date, but your description showed only to cancel my booking first for the next booking and I did so (booking no. [protected]). Yet, my previous wrong booking is charged to my credit card. I feel very sad and your way of doing business unfair. I strongly hope my wrong booking is to be wavered and no cancellation charge be imposed.

Thank you.

Kashino Naohiro

Booking ID [protected]
On arrival at the hotel one of the two rooms had been canceled without my knowledge by Agoda, I phonrd Agoda and was asked to pay for a room diect to the hotel which I did and I was reimbursed the money I payed on my card for the room. I received an email on 21st January 2019 stating I would be charged £587.20 for my booking, but since this booking is a "Book Now Pat Later" reservation, I will be charged £688.48 due to the fluctuation of the exchange rate, an increace of £101.28. I asked what was the exchange rates were when I booked and when I payed, I received an email on 8th February 2019 stating when I booked on 12th April 2018 the exchange rate at that time was (0.7051) and at the time I was charged 4th January 2019 the rate was (0.8268) a difference of (0.1629) Please could you explaine why the £101.28 increace due to the exchange rate, when the exchange rate was only (0.1629) more than when I booked, I feel if the mistake of the cancellation of a room had not occurred I would have payed a little more because of the exchange rate but not £101.28 Thank-you
Mr D. Emson

Booking ID : [protected]
Hotel : Containers by ECO HOTEL
Room Type: Queen Room
City / Country : Tagaytay
Arrival : Saturday, 29 December 2018
Departure : Monday, 31 December 2018

We receive an email from your office that you charge Sir John Gilbert Madarang twice,
due to an unexpected system error.

There are two deduction Last

December 12, 2018 worth 18, 566.91
December 25, 2018 worth 8, 683.86

We would like to know when we can claim the over charge that you process to Sir John Madarang

Hoping for your immediate response

Thank you

Lucilyn Coloma
Staff

Booking number 214283327

I have just received my statement and have been over charged for the hotel booking I made on 2nd June 2018.

At the time of booking the hotel was confirmed at 1626.34 euros and £1421.42 with an exchange rate equivalent to 1.144.

I have now been charged £1523.16 which is £101.74 more than I was quoted and this can not be explained by the exchange rate which on 14th January was 1.1217 equivalent to £1449.88. The difference in exchange rates is therefore equivalent to £28.46 not £101.74

I have therefore been overcharged by £73.28

Please can you refund the difference back to my payment card.

Thank you jane Harper-Smith Mobile +44 [protected]

I made an online reservation but I did not receive any booking confirmation and to my surprise I was charged on the two reservations I made on the same period but different hotel. They should inform me thru email or mobile for confirmation. I just know the case when my bank texted me about the debit charges to my account amounting 516. Dirhams! I was really upset about this! Ive wasted money on the things I did not enjoy or consume! I will never ever use this site anymore!

I have never registered for a Agoda account and never made any booking but received s booking confirmation [protected] on 6/2/19. I am afraid my account was hacked. Pl provide booking information and cancel the booking as I will not be responsible for any charges incurred.
Please treat this matter as top urgent.
Pl suspense the account and stop taking any booking.
Please treat this matter as Top Urgent

8th Feb 2019

After hours of searching, unable to access my Agoda hospitality business advert to edit it, trying every way imaginable, to be able to...
*update rates so as not to mislead guests
*add additional rooms after extensive and very costly renovations...
*which include new furnishings and furniture including mini-bars
*edit the name of my company as it is now a very upmarket resort and no longer a hostel!

I tried everything I could think of... but nothing. Most unsatisfactory and damaging to my business and income!

This company should really be made to give hosts of businesses that bring them in so much revenue, some sort of reciprocal service, even on a remote 'chat' basis like every other company does that I know of!

If it's just a phone number that's not good enough... especially in remote places like ours!

Pls. note I had made booking in Thailand Pattaya Dusit Thani Hotel, as per the policy I can cancel my booking three days before arrival to the Hotel. On 6th I came to know that I won't be able to travel for personal reason as I was in Europe and travelling so I cancelled it in the 7th Feb morning at 9:30 am . As my Booking was on 10th Feb and the checking time is 3:00 pm so theoretically I was much ahead of the last requirement. I was prompted for cancellation through the cancellation window of their website and after cancellation I go message that refund will be Zero. I am trying to reach them from pillar to post through email, phone but there are no responses. on phone they ask to put the booking reference when you put it is shows wrong details, this is ridiculous.
The email responses are still to come
I do not want to waste my money when I am not wrong, pls. help me to sort this out
My details as below
Name : Navin Shrivastava
Booking reference : [protected]
Hotel : Dusit Thani Hotel Pattaya
Date : 10/02/2019 arrival and 12/02/2019 departure
email: [protected]@gmail.com

Agoda appears to be setup in such a manner that as a host of a property, I am only able to contact them via message, their messages are 98% of the time scripted replies which means you are going around in a constant loop and not addressing the problem.

When/if a human eventually replies, they advise to go to the contact option within the intranet, guess what, that then starts the whole new message scenario off again from the start.

The help they do have in knowledge base articles, does not match up to what I see within my portal, I am thus now stuck with them owing me for renting out my property, I do not see the relevant screenshots as per their KB, and then as above the support loop continues and there is no way to contact them.

Frustratingly extreme poor service.