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KitchenAid Customer Service Phone, Email, Contacts

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2.2 413 Reviews

KitchenAid Complaints Summary

122 Resolved
280 Unresolved
Our verdict: Engaging with KitchenAid, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KitchenAid reviews & complaints 413

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6:16 pm EDT
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KitchenAid large kitchen appliances do not last long

I highly suggest that when purchasing kitchen appliances, do not purchase KITCHEN AID. My appliances are seven years old and KA already had to replace my refrigerator because they used a faulty part and I was without a fridge for close to three months.. Not fun when you have children. I have spent hundreds of dollars on my dishwasher and once again, it is NOT WORKING. Please send a strong message to Kitchen Aid and not purchase their large kitchen appliances.

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8:47 am EDT
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KitchenAid unprofessional tech

On April 11th A&E Factory service sent their tech out to service my kitchenaid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didnt respond. Then he began pushing on the oven door down towards the floor and the oven was horizonal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged reciever henge. Todays cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory sevise owes me $1024.98
Very disappointed the way things were handled by this company and now they didnt want to send anyone over see the damage this tech did . They didn't want to be bothered by it infact they red flagged me they said cause I had a complant about this tech that they wouldnt even take car of the problem on hand. This is unexceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd

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Update by Tess Boyd
May 27, 2012 2:16 am EDT

whythelongfaces oh are you a tech that fixes ovens now!

Update by Tess Boyd
Apr 18, 2012 8:52 am EDT

On April 11th A&E Factory service sent their tech out to service my kitchenaid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didnt respond. Then he began pushing on the oven door down towards the floor and the oven was horizonal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged reciever henge. Todays cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory service owes me $1024.98
Very disappointed the way things were handled by this company and now they didnt want to send anyone over see the damage this tech did . They didn't want to be bothered by it infact they red flagged me they said cause I had a complant about this tech that they wouldnt even take care of the problem on hand. This is unexceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd

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M3C QueenBee
M3C QueenBee
Defiance, US
Apr 26, 2012 1:49 am EDT

My3cents is the site of champions.

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Mastedon2
All BLACK Houston, US
Apr 26, 2012 1:44 am EDT

The same as your momma's

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Mastedon2
All BLACK Houston, US
Apr 19, 2012 3:53 am EDT

More [censored] from" why the long FECES "

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6:12 am EDT
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KitchenAid dishwasher

I have owned a KichenAid for less than 2 years and it has failed multiple times. But the racket is as follows, you call, even if you know what is wrong they insist on sending out a technician to look at it. And that is exactly what they do look at it, Dan Marc Appliance of 23 Just Road, Fairfield NJ sent a tech who looked at it from a few feet away and said that will be $105 to order the part, He did no diagnostics, didn't test anything, just made an assumption. The problem is I already paid someone $60 to look at it and order a part and guess what, that didn't fix the problem (cost of install $89), so why would I pay an additional $105 for nothing?

The racket continues. The only way to receive the part is through the technician, so they have to deliver it, and install for an additional $89. So essentially when all is said and done the cost to repair a $600 dishwasher under warranty is about $350+tax. And it doesn't work. KichenAid products suck

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angel wehlage
,
Jul 19, 2008 5:12 pm EDT

Kitchenaid dishwasher - door just drops AND SLAMS TO THE GROUND very dangerous and kitchenaid won't offer free replacement part. This is a known problem . I honestly feel like calling the news because this is completely dangerous and the company could care less. I won't dare pay for a part because i would rather buy from a company that care abouts consumers safety and throw this kitchaid in the trash . DONT BUY KITCHENAID THEY ARE A HORRIBLE COMPANY,

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service awful
Garland, US
Jul 29, 2011 9:03 pm EDT

pissed off these people don't have any ideal on how to fix anything they were sent out for motor out on dishwasher came out had to order part 2 wks later got parts someone came to put them in totally missed up dishwasher called a&e and told them set up another app. sill order more parts again 2 wks later came out again still not fixed said needs more parts again 2wks later sent the first dum ### out that broke it the frist time i would not let him touch my dishwasher again called a&e next day sent out this person that had a bad attitude and wanted to argue with me thats how it suppose to sound needless to say the frist dummy put the hoses on backwards so fair warining DO NOT USE THEM I WILL NEVER USE THEM AGAIN

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Wp2008
, US
Jun 05, 2012 12:57 pm EDT

Hello Jennie G. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your dishwasher. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Complaintboard), your user ID name (Jennie G), your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.

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5:53 am EDT
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KitchenAid rude customer service

I called KitchenAid on my hand mixer, which just quit working. Although it is an 'older' model and 'out of warranty;' it has been used, at the most, 15 times. I still have the box. My mother had a mixer 10-15 years older than mine, and it still worked. I couldn't understand why this product, barely used, just up and quit. I called the customer service 800# and got transferred to the small appliance center. I was hopeful that someone there would offer me 'something, ' such as replacement info, discount on the next mixer, etc...The first person that I spoke to, offered no help or compensation. Other than, go spend $40-$100 on a new one because your product is 'out of warranty.' Which, by the way, is only 1 year. Upset, I told her this was ridiculous. She then tells me it's like a car warranty. Really? Car warranties last 4-6 years - Your lousy product only has one. I then ask for her supervisor. She tranfers me to a guy, who says his name is Larry. Larry's customer service skills are horrible. He was condescending, talked over me numerous times, arrogant, and even starting yelling at me! This is the type of supervisors they employ. Not once, did he offer me some type of compensation. When I asked him for his manager, he refused and told me to 'write a letter.' No email, no phone number, no names = no response from the higher ups because they don't care! I then called the corporate office (they DO have a complaint office there, Larry, by the way). I spoke to a Jacqueline who offered me an apology and 10% off my next mixer. Gee. She said that she would forward my issue to the 'executive team' who reviews complaints...I know I won't hear back on my poor experience. No more KitchenAid or Whirlpool for me.

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4:52 am EDT
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KitchenAid Poor Customer Service

Purchased products through Doug White. Everything was fine as it should have been, until the KitchenAid Induction Cooktop quit. Took almost a month to repair. Lady answering the phone in customer service was rude. Canceled appointments, no return calls as promised. Granite chipped around cooktop and promised to repair, waited for weeks. Weeks turned into months. Nothing...no calls, just broken promises. Will let other people I know to stay away from customer service dept. My money goes where it is best treated...

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Wp2008
, US
Apr 09, 2012 8:56 am EDT

Hello Mr. Brown. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your cooktop. If you need further assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.

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KitchenAid a & e appliance repair and mark

My Kitchenaid Diswasher broke 13 months after I purchased it. So I contacted Kitchenaid for a repair referral. This was an on-line contact and the appointment for repair was initially made on line. Later it was rescheduled by phone by A & E appliance repair (for one week later). The appointment was for between 1:00 and 5:00 PM today. I explained to the company that it would be helpful to limit the time I have to wait because I am in treatment for cancer. At 3:00 PM the repairman called to say he would be here at 4:30 PM. I said to him "Then you won't be able to repair it because you won't have the parts." He said "I have all the parts on the truck." So he shows up at 4:30 and within two minutes says "I will have to order the parts." I said "That's what I told you!" So then he wants me to pay him $115 for coming to my house plus the cost of parts before he does anything except look at it for two minutes. I refused. I said, "You call me with the price of the parts and I will give you a credit card number for the parts, and I will pay for the installation after you actually do it." (I wasn't paying for two visits or maybe paying and never seeing again with no work done!) He refused. That was it. I sent him away. His demeanor was also pretty aggressive and abusive and if I had been truly elderly, or even sicker than I am, I probably would have been intimidated and frightened and paid him as he demanded, for doing nothing. WHAT IS KITCHENAID AND WHIRLPOOL THINKING USING THIS KIND OF SERVICE?! A & E [protected]. AND I LOOKED AROUND ON LINE. I AM NOT THE FIRST, BUT THE FIRST OF MANY, TO HAVE A HORRIBLE EXPERIENCE WITH THIS COMPANY. I would not purchase again from Kitchenaid or any company that would refer to this kind of repair service.

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Wp2008
, US
Jan 31, 2012 8:07 pm EST

Hi my name is Kyle and I am a representative of KitchenAid. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at KitchenAid_Digital@KitchenAid.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks

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8:36 pm EST
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KitchenAid multiple problems with oven

We bought a rather high end kitchenaid gas range in Oct 2005 - we were told it would arrive in 2 weeks - never got it until March 2006, then when it was delivered the entire side was smashed in...or course we refused it. when the 2nd range was delivered the oven door was cocked, but we took the range anyway...we had been without for so long we just wanted the darn range. The oven takes anywhere from 10 minutes to 1 hour to preheat to 350. Gotten a message to "insert probe" - when I'm not even using the range at all...the only way to correct it is to turn off the breaker for an hour then back on. A while back my oven would not turn off! Since it is gas this was a real concern...had to cut the gas to the range, turn off the breaker, wait, then turn everything back on...that seemed to do the trick...a few months after that the oven would do nothing! it was a bad board, which had to be replaced...now the oven will not heat up...i hear the ignighters although they sound different, but nothing happens. So another service and more money!
KitchenAid claims there are no problems with their ranges and that all the complaints online are just made up...Oh one more thing...Because we ordered (and paid for) our range in October 2005 that is when the warranty started...Doesn't matter that we never got it until March 2006. What a company! Will not be purchasing anything from them ever again.

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Vickytg
Kennesaw, US
May 24, 2015 2:33 pm EDT

I am having problems with my ovens, it seems that they either cook to fast or when baking my cakes all fall in the middle of the bake. Try the calibration did not work. What can I do? Didn't know that people were having problems with Kitchenaid, if I did I would never have purchase this stove. It also does not seem to have a difference in the level of heat on the burners, tried to simmer something and if I had not been watching it would have burnt.

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426Polara
, US
Jan 20, 2014 8:04 pm EST
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I almost bought a KitchenAid range model KGRS202BBL today at Orville's. But after reading all the bad reviews online about customer service, I have decided to look at other ranges. Definitely not the same company that made my 35 year old mixer.

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Wp2008
, US
Apr 09, 2012 9:09 am EDT

Hello. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.

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KitchenAid self cleaning locks

I own a kitchenaid superba stove - model yk#$c507hs2, ever since i've owed the stove. The door locks and doesn't unlock for a couple of days. A technican advised it is unrepairable. Please advise.

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Wp2008
, US
Apr 09, 2012 9:22 am EDT

Hello Ms. Tvrtkovic. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.

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KitchenAid oven is a lemon

We bought the ovens   ( model #kems308sss and serial # xw3809795) through a local appliance store, bray and scarff.  my son had purchased the same model oven and had many problems with his unit. however, his oven was about 8 years older than the one I was about to purchase. I spoke with the appliance salesperson, aaron carter, (no longer employeed with bray and scarff) who assured me they were having no complaints with the kitchenaid ovens, and if after three occurrences of problems bray and scarff would simply replace the unit.  I purchased the 5 year warranty to be on the safe side. I have learned this is not the case and was misled by the sales person.

In june of this year I attempted to clean my oven.  I had used the cleaning feature in the past with no problem.  this particular time, the oven did not clean and after the cleaning attempt, the oven would not heat.  bray and scarff repair people diagnosed the problem.  it took a month from the first service call to get the part and have the oven repaired.in november of this year, my microwave quit working.  again, it took over a month to get it repaired.  two days after the microwave was repaired, I attempted to clean the lower oven using the self cleaning feature.  the oven quit just as it had in june.  it will not heat.  I have no faith that I will have a working oven in less than a month, and I fear I will never be able to use the self cleaning feature.  this is a problem since it clearly states in the appliance manual that oven cleaners should not be used.  regardless, the self cleaning feature should operate properly.

I called kitchenaid and was told they could not help me.  it is up to bray and scarff.  obviously, bray and scarff is not having success in repairing this oven. no one will take responsibility for this flawed oven.  there is something very wrong when a $3000. + oven ceases to be reliable after only 2 1/2 years.  either the people sent to repair the oven are not qualified to do the work properly, or the oven is a lemon. the oven should be repaired or if it cannot be repaired, bray and scarff should be willing to negotiate with kitchenaid and have the oven replaced.

Bray and scarff is located in virginia and maryland. they should be reporting these problems to kitchenaid.

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8:26 pm EST
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KitchenAid kitchen aid blender part

Harry,

I received your email today, we are not KitchenAid, we are just a service center that fixes their machines. Depending on how often you use your blender and what you use it for it may fail more frequently.

Usually the drive coupling last 5+ years for most people, other customers have to replace theirs once a year or more.

Most likely if it is damaged within 3-4 months there is going to be something wrong with how you are operating the blender or the way you are using it.

Always make sure there is liquid in the blender jar, when you first start blending use the “Pulse” button on your blender for a couple seconds, it helps to slowly break up ice or frozen fruit and doesn’t put as much stress on your drive coupling.

Also you want to store the blender in a cool dry place. Storing it next to a heat source, like an oven can cause the drive coupling to become soft, which will make it strip faster than it should.

I hope this is helpful, if you want to file a complaint, you would need to go through KitchenAid directly though.

Thank you,

Have a Wonderful Day!

Colleen Jerman

Customer Service

[protected] Ext 1

[protected]@mendingshed.com

Hours: 7:30 am- 4:30 MST M-F

From: Harry Dill [mailto:[protected]@gmail.com]
Sent: Sunday, December 25, 2011 3:43 PM
To: Customer Service
Subject: COMPLAINT
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[Available] Harry Dill to CustomerService

show details 10:36 AM (2 hours ago)

Dear Colleen;

I talked to a representive at Kitches Aid on the phone and wanted to file a complaint with them, but they told me that they had nothing to do with making the parts for the blender. I told them that they had referred me to your company when I first called them for the part. They won't even let me file a complaint and said they don't even manufactor the part someone else does. Could tell me who? I am sorry to say that I am just left out in the cold I guess, and don't know what to do about getting another good part for it.

I thank you for telling me about the care and operation of the blender and I have been doing that already. I only have to use it once of twice a week as I have difficulty swallowing and need to liquidfy food with it.

Have a good day, and God Bless you and yours. Have a Nice and Happy New Year!
Harry Dill

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show details 11:21 AM (2 hours ago)

Well KitchenAid is owned by Whirlpool, but I’m not sure who actually manufactures the product or where. I know we order all of our KitchenAid products and parts from Whirlpool, but that is the same company as KitchenAid.

They still manufacture the part, but they do not use it in their new blenders. They now use a drive coupling that is steel reinforced, but it doesn’t fit onto the old style blenders, like you have.

I’m not sure what you should do if KitchenAid wont take a complaint from you, all of the drive couplings are going to be the same though, they are identical to the one that would have originally been on your blender.

Thank you,

Have a Wonderful Day!

Colleen Jerman

Customer Service

[protected] Ext 1

[protected]@mendingshed.com

Hours: 7:30 am- 4:30 MST M-F

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Hi~
Hilo, US
Dec 27, 2011 8:47 pm EST

What the hell are you talking about?

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KitchenAid all my kitchenaid products keep on breaking

When we bought our house 6 years ago we upgrade the kitchen applicances to Kitchenaid through the home builder. Big mistake because each and every kitchen appliciance (stove, oven, dishwasher & microwave) we bought has broken down. We have spent so much money on the repairs and today I called Kitchenaid and was told that they would make a record in our file but their final answer (exact words) was they can't help us. Basically they will continue to make horrible products that breakdown as soon as the warranty is over, fun how that works.

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Wp2008
, US
Oct 17, 2011 7:37 pm EDT

Hi my name is Jordan and I am a representative of KitchenAid. I am sorry to learn of the issue you are having with your appliances. If there is anything that I can do please reach out to me via e-mail at KitchenAid.Digital@KitchenAid.com please include your user name, the site we contacted you on and your complete contact information.

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KitchenAid mixer

I bought a kitchenaid mixer from Kohls, $350, and it's leaking oil. I called Kitchenaid in Canada and of course it's out of warranty and was told by the rep if I sent it back along with a check for $50 they would look at it. It weighs a ton and by the time I paid all the fees plus shipping and handling I should just go out and buy another mixer. Who in their right mind would pay $350 for a mixer anyway. I thought the warrantee was lifetime. Big mistake. I'll never pay that kind of money again nor buy anything else from Kitchenaid . I'm so disappointed and furthermore I saved for a great deal of months just to buy one of these so called fabulous machines. Grrr ! Not happy.

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Bob Garret
Rancho Cucamonga, US
Oct 10, 2011 8:27 pm EDT

Kitchen Aids are expensive and I've had people communicate their problems with the product as well.

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KitchenAid hassle free replacement warranty does not exist

Anyone buy a Kitchen Aid Cookie Pan and they claim Hassle Free Replacement Warranty? I bought this at Target recently and when baking in the oven below their recommended temperatures, the pan warps. I contacted customer service at kitchen aid and i mentioned their hassle free warranty and she asked me if i had the receipt which i threw away and so i mentioned what's the hassle free warranty for? she told me that i had to send in the defective unit; it costs about $8 to ship with signature when i bought this pan for $8.99 at Target. What a joke! anyone else had a similar experience? i told the lady that i will throw away this junk and never buy kitchen aid again.

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8:41 pm EDT
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KitchenAid identity theft

KitchenAid transacted an unauthorized charge against my debit card on or about September 9, 2011. When I noticed the pending charge against my account, I notified my bank and had to search out a number for KitchenAid, as their contact information had not been submitted along with the charge. I spoke with a representative who took my information and stated to me that she would get with the department responsible for handling such charges and that I should follow up with my bank. On September 12, the transaction settled and the funds were subtracted from my account. No further information was available on the transaction, so I called KitchenAid and asked to speak with the representative who had helped me before. Another representative offered to "help" instead. I explained to her what had happened. She then stated to me that there was NOTHING KitchenAid could do because they would need an order number to search for the order. If the charge was unauthorized, how in the world would I have an order number? Of course, I brought this to her attention, but she kept insisting the order number was the only way. As a business owner and merchant account holder, I KNOW there are other methods of tracing orders other than order numbers, especially when you have someone's debit card number, name, etc. Her supervisor sided with her, both insisting I'd just have to take it up with my bank who shouldn't have accepted the charge knowing it was fraudulent. Hunh? My bank knew it was fraudulent? Well, KitchenAid knew that, too, because I called them as soon as it appeared on my account. I have started a Facebook campaign against KitchenAid and their questionable practices. There is no way their company is so primitive as to not be able to trace a charge without an order number. I cannot believe this for a minute. I also plan to write their corporate headquarters for all that's worth. In the meantime, I am working with my bank to attempt to resolve this issue, because it's obvious KitchenAid cares nothing about doing what's right. I will never buy a KitchenAid appliance. As Whirlpool is the head corporation, I'll more than likely not purchase from them either.

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Update by Y. Jacobs
Sep 13, 2011 9:30 pm EDT

Thanks, impudent1. I have filed a police report and am in the process of typing up a letter to send to their corporate headquarters.

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KitchenAid electric oven

Like thousands other people my kitchenaid superba oven (Kebs177dbl7, serno: xj3101002) refused to heat up after I used self cleaning feature for the first time since i've bought a house with it. Of course it was the infamous blown thermostat. I contacted the ka customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am 'a valuable customer' they can't help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but ka and that should be a recall. She kept repeating 'your oven is out of warranty and we can't help you'. I said fine, i'll join the army of unhappy customers in the internet and will just spread the word about how badly ka design their products. She said again that she can't help me. Oh, well, apparently ka doesn't care.

I am going to buy the part off the amazon ($34) and install it myself, not a big deal, but this is definitely the last product of kitchenaid in my household. I'll never buy anything else from them and will continue to tell everybody about my experience with ka.

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KitchenAid bad refrigerator and bad customer service

Kitchenaid buyer beware! This is long, but if you are considering kitchenaid, you should read!

We moved into our newly constructed home in april of 2009. We purchased all kitchenaid appliances for the kitchen. The built-in refrigerator is a kbr036ftx and cost $5, 000 in addition to the $2, 000 worth of custom cabinetry it sits in. The horrors start when you call the kitchenaid “experience center” …

On june 15, 2011 (2 months out of warranty) it started to “warm up” … neither the fridge nor freezer could maintain the correct temperature. I immediately called kitchenaid and they sent a repairman the next day.

June 16 – (Day 2) he turns it off and on and said that sometimes that fixes things. It didn’t so he ordered a “dryer” and “access valve”. The parts took 7 days to arrive. He was not aware kitchenaid would expedite and kitchenaid did not offer it! (First clue ka does not put customer first)

June 23 – (Day 8) parts are replaced but nothing changes freezer was 21 and fridge was 45 degrees. I called kitchenaid, repairman can’t arrive until the following monday.

June 27 – (Day 12) repairman shows up at 4pm and on the phone with kitchenaid decides it needs a new compressor.

July 1 – (Day 16) 4 hours to install new compressor, new tubing and compressor didn’t “match up” so repairman had to “modify” all connections. Three hours later the fridge had warmed up dramatically … I called kitchenaid and they said that was normal, give it 24 hours. I asked for a supervisor and was told “supervisors are not available to customers”. (Second clue) he said they prefer same repairman finish the job (Third clue that customer comes last).

July 2 – (Day 17) fridge is 71 and freezer is 73, was partially usable before but now completely unusable. Company arrives for 8 days.

July 5 – (Day 20) told kitchenaid we would give the repairman one more chance and to get him out here.

July 6 – (Day 21) repairman arrives and now it is the inverter. I said “isn’t that quite the coincidence”? And he said that since the compressor is working great now, it was probably too much for the inverter. What? Part is not under warranty so I have to pay for it. They won’t even pay to expedite shipping. They clearly have no interest in helping me get this resolved quickly.

July 8 – (Day 23) I hired a new repairman. After time on the phone with kitchenaid, they determine it is the compressor (Again!) … inverter is fine, there was no need to order that but kitchenaid tells me it is non refundable and non returnable! Kitchenaid offers me $100.00 to buy a “dorm” fridge. Asked for a supervisor again and was put on hold for over 45 minutes and had to give up.

July 12 – (Day 27) third new compressor arrives, new repairman changes out and fridge starts to cool, but by next day is back to 70.

July 13 – (Day 28) new repair company is taking charge and will contact his representative since kitchenaid is doing nothing for me when I call.

July 18 – (Day 33) new repair company is trying to get it exchanged, they feel the entire system is contaminated. Kitchenaid says no way, it’s still repairable and they want the original incompetent, unreachable, part time repairman to complete the job. I called kitchenaid and demanded an exchange and that they work with the new repair company. I also asked again for a supervisor and was told someone would call me back in two business days! I gave two phone numbers so I wouldn’t miss the momentous call.

July 20 – (Day 35) super only called one of my numbers and left a voicemail. I called her back and left a voicemail. (Sigh …)

July 21 – (Day 36) still no word from supervisor, but new repair company has “made a deal” with kitchenaid and will be “allowed” to do my repair. Parts will arrive july 25th or 26th and repairs will be scheduled at that time.

I’m sure there is more drama to come, but wanted to get this posted so that no other potential buyers would buy kitchenaid unawares and unadvised.

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KitchenAid assurant solutions

Exactly 2 years ago we completely remodeled our kitchen and purchased over $10, 000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went on line and called customer service and was told there was no way to level this fridge. Upon moving the fridge out we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant. We were frustrated that we were stuck with a less than 2 year old $2, 500 refrigerator, that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me they don't come out for noises. Next I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant they scheduled an appointment with a service company who never showed after we waited from 8 am - 5 pm on a Saturday for them. I called the warranty company back not to happy but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came, and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company. After one week of waiting to hear from them I called the warranty company who lied and told me they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until somethings breaks and he told me to put a shim under the part that was making the noise underneath. What professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." They told me that it was not able to be fixed. Assurant the warranty company will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original 1 year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it. So right now we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud annoying constant buzzing noises. Which is still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call we have to go through the same story and you would think that after 10 or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service, the repair companies that they use and the extended warranty company that KitchenAid offers.

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Halunen_Law
, US
Apr 11, 2014 4:33 pm EDT
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The class action law firm Halunen & Associates is investigating Kitchen Aid Refrigerators for possible design flaws. If you have experienced such problems, please contact us at: http://consumer.halunenlaw.com/contact-us/ or call [protected]. [Advertising Material].

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Wp2008
, US
Feb 09, 2014 12:21 pm EST

Hello gmy4. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Customer Services Scoreboard), your user ID name (gmy4), your phone number, your address, the full model and serial number, and ticket number (142928) to Whirlpool.Digital@whirlpool.com . Please be sure to include all of the information so we can get back to you in a timely manner. Sincerely, Melanie

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amvanpelt
Shrewsbury, US
Dec 27, 2013 2:47 pm EST
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I am also on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. I am very unhappy with the lack of professionalism from KitchenAid's customer service. In April, I unfortunately spent $9, 000.00 on kitchenaid/ whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse...it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously it is a lemon. Called Customer Service. Apparently Kitchenaid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty...the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldn't want the repaired defective refrigerator either! So then I asked Kitchenaid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas the part would not be shipped until Thursday. Kitchenaid is not only ruining my Christmas dinner. But it sounds like I won't have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line...Kitchenaid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they don't care. Additionally, Kitchenaid probably doesn't want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy Kitchenaid. It is Dec 27 and still no compressor. Supposedly if the compressor comes in... it will be installed Monday. Kitchenaid refuses to replace the refrigerator. It is not what they do! Any suggestions on how to get KitchenAid to replace the lemon?

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Judy Trenhaile
Manly, US
Aug 12, 2011 3:36 am EDT

I have a refrigerator (KitchenAid) that has a crack in the inside wall on the right as you face the fridge. It looks to me like the insulation is settelting down on that side and has made the wall crack. Has anyone ever heard of this? It happened when the refrigerator was about 5- 6 months old. I couldn't believe it. I am not happy with putting a skin piece over the crack, as I don't believe this will remedy the problem and I bought a new fridge so I didn't want cracks in it. judet@myclearwave.net

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KitchenAid dishwasher not working

We purchased Kitchen Aid Dishwasher from abt.com and after 6 months it stopped working.
After our call to KitchenAid, they send a support person from A&E and the first guy came and he did something to make it work once and it did not work after that. After the 2nd call to KithcenAid they resend some other technician from A&E and this guy opened the control panel and tested something and said that there is something wrong with some control panel and he ordered parts and one of the parts are in back order for few weeks. This is so frustrating that we are unable to use the dishwasher for 1 month now...

The model no from inside the dishwasher is KUDS30IXSS0 and model no I purchased from abt shows KUDS30IVSS.

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SearsCare
Chicago, US
Jun 15, 2011 1:08 am EDT
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Dear LNA:
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (dishwasher) is listed under and we will contact you directly. In addition please include your screen name (LNA) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Susan R.
A&E Solutions Team
A&E Cares

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KitchenAid esspresso machine

So, having purchased a top of the range Esspresso machine from Kitchen Aid, two months out of warrany, I am sat in my Kitchen, and thank god I was, when said machine started to smoke and burst into flames. This is not good, I thought, and contacted Kitchen Aid who promptly arranged for collection to 'service' the machine, with a normal 10 day window. Five Months later, having been informed that the machine was behond repair, having chased several times to be told 'awaiting parts from the US', I finally get the New machine.

This morning I plugged it in, added the water and sat back waiting for magic... Nothing. Lots of noise, whirring, clicking, spluttering, but... No water. It would appear that the during the manufacturing, some idiot must have forgotton to connect the hoses to the pumps. At least that is my assumption without opening the damed thing up.

So. Kitchen Aid. This has cost you:
- One new order for a mixer
- One new order for a grinder
- One new order for an ice cream machine

And... Money, as I fully intend to make sure that you pay for my waisted time.

This is the first ever time I have posted to such a BBS, and this only goes to show just how miffed I am with your rubbish products and services.

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KitchenAid refrigerator

We spent over $11 thousand to buy our appliance package when we built our home in August of 2000. We take very good care of all of our things and even though all of our appliances look like brand new, every single one of our Kitchenaid appliance we bought have broken. Dishwasher ($1350) first, the touch pad panel shorted out. Then the micro/oven, ($2500) shorted out and caught on fire burning a hole in the bottom of the oven which I think I used maybe 15 times. Never even used the self cleaning program because I never got the oven dirty. Then the refrigerator, ($6500) compressor went out. Luckily that was still under warranty, barely, and they fixed it costing us $300. Would have cost us $2000. Then the Kitchenaid blender broke! Maybe used 10 times. All substandard to say the least. The folks at Kitchenaid said that refrigerators, ovens, and dishwashers only last 10 years! That means our oven costs about $250 a year to own! No wonder America is in trouble! Buyer beware! We will never own Kitchenaid/Whirlpool again. Terrible customer service. They will do NOTHING to make anything right. We did have great professional service from the Appliance Doctor. We would highly recommend this company. Steve was fantastic.

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Update by PM Roberts
May 03, 2011 6:08 am EDT

Kyle...do not know why you left a comment regarding our Kitchenaid problems. I feel you tried to make all the readers feel your employer is willing to make good on the product. Giving someone a 15% discount on some new appliances is not going to fix this problem Kitchenaid has. We could get 25% off locally. Thanks but no thanks. Our next go round will NOT be Kitchenaid. My money will be better spent on another brand.

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kxkx
102 james scott rd, CA
Jun 23, 2013 11:34 am EDT
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We had EXACTLY same problem with all of new Kitchen Aid applinaces we purchased for our new home in 2011. Not even a single appliance worked properly and they all gave up within months to a year. KitchenAid customer service sucked. They never bother about their customers. We are taking them to court because we had to buy a new set of Bosch appliances after begging KitchenAid over 2 years. We have not used our $3, 000 KitchenAid gas stove oven in last 3 years because the stove's electronic control gave up and the stove had got auto locked on its own. KitchenAid shamelessly told us that they are not responsible if the control gave up due to utility power outages. How would a consumer be responsible for utility outages and who knows what happened. Aren't manufacturers aware that power outages will happen? Why do they blow capital expense items like stoves that are supposed to last lifetime of a consumer? The stove's main burner grill also shattered into pieces (never heard of burner metal grills breaking in any stove even in 30 years of use). We can't keep our utensils on top of gas burners. We had GE appliances for 15 years without a problem. Our $1, 000 KitchenAid OTR microwave broke down- its fan switch control assembly, its lights, its glass, etc. We never could use our water filter in $4, 000 fridge since purchase because the filter holder broke within a month. The fridge bottom leaked and the front wheels plastic cover (seems cheap plastic) can never hold. Our $1, 300 dishwasher is more noisy than a $300 dishwasher we had i our old house. We wanted KitcheanAid to take care of us but they came out with excuses stating warranty clauses and fine print. If we could not use their costly appliances at all, should this company not be compensating us with money for so much inconvenience? Why should we just get the stove fixed now after 3 years of non-use? We had to bake cakes in a $40 toaster that has lasted us well over 10 years and is still working. Our guests quietly made fun of our appliances as none wokred properly. Even our friends who purchased KitchenAid on seeing our purchase in new home, are feeling cheated as they are also unhappy. WE ARE TAKING THEM TO COURT NO MATTER WHAT HAPPENS BECAUSE WE WARNED THEM BY A LEGAL NOTICE IN WRITING. Although we consumers never get time to attend to our miseries at hands of such vulture companies but more and more people must take them to court. The female CSR in Mississauga head office responding to our legal notice, was offering to repair now after we have been stuck with these lemons for 3 years. Her offer was with lot of arrogance and she thinks we would just accept it after having been devoid of use of new appliances from day 1? 'We want to warn customers to stay away from this garbage company'. We even informed the global headquarters in the US also but no one cared. Regards! N Singh, Markham, Ontario, Canada, [protected]

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kxkx
102 james scott rd, CA
Jun 23, 2013 11:23 am EDT
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We had EXACTLY same problem with all of new Kitchen Aid applinaces we had purchased for our new home in 2011. Not even a single appliance worked properly and they all gave up within months to a tear. KitchenAid customer service sucked. They never bother about their customers. We are taking them to court because we had to buy a new set of Bosch appliances. We have not used our $3, 000 stove oven in last 3 years because the electronic control gave up and the stove got auto locked. KitchenAid shamelessly told us that they are not responsible if the control gave up due to utility power outages. How would a consumer be responsible for utility outage and who knows what happened. Aren't manufacturers aware that power outages will happen and if they don't blow breakers, why do they blow capital expense items like stoves taht are supposed to last lifetime of a consumer? The stove main burner grill also shattered into pieces (never heard of burner metal grills breaking in stoves even in 30 years use). We can't keep our utensils on top of gas burners (have you ever heard this thing on much cheaper stoves? We had GE applianceds for 15 years and without a problem). Our $1, 000 KitchenAid OTR microwave broke down- its fan switch assembly, its lights, its glass, etc. We never could use our water filter in $4, 000 fridge since purchase because the filter holder broke after a month. The fridge bottom leaked and the front wheels plastic cover (seems cheap plastic) can never be fixed. Our $1, 300 dishwasher is more noisy than a $300 dishwasher we had. We wanted KitcheanAid to take care of us but they came out with excuses stating warranty clauses. If we could not use their costly appliances at all, should this company not be compensating us with money for so much inconvenience? Why should we just get the stove fixed now after 3 years of non-use? We had to bake cakes in a $40 toaster that has lasted us over 10 years and is still working. Our guests quietly made fun of our appliances as none wokred properly. Even our friends who purchased KitchenAid on seeing us are feeling cheated as theya re also not satisfied. WE ARE TAKING THEM TO COURT NO MATTER WHAT HAPPENS BECAUSE WE WARNED THEM BY A NOTICE IN WRITING. Although we consumers never get time to attend to our miseries at hands of such companies but more and more people must take them to court. Thefemale CSR in Mississauga head office was offering to repair now after we have been stuck with these lemons for 3 years and she thinks we would just accept it after having been devoid of use of new appliances from day 1. But we want to warn customers to stay away from this garbage company. We even informed the global headquarters in the US but no one cared. Regards! N Singh, Markham, Ontario, Canada, [protected]

KitchenAid Customer Reviews Overview

KitchenAid is a well-known brand that offers a wide range of kitchen appliances and accessories. The company has been in business for over a century and has built a reputation for producing high-quality products that are both durable and efficient. KitchenAid products are popular among home cooks and professional chefs alike, and the brand has received numerous positive reviews from customers.

One of the most significant advantages of KitchenAid products is their durability. Many customers have reported that their KitchenAid appliances have lasted for years without any issues, even with regular use. Additionally, KitchenAid products are known for their efficiency, with many customers reporting that they are able to cook and bake more quickly and easily with KitchenAid appliances than with other brands.

Another advantage of KitchenAid products is their versatility. The brand offers a wide range of appliances and accessories, including stand mixers, blenders, food processors, and more. This allows customers to find the perfect appliance for their specific needs, whether they are looking to bake bread, make smoothies, or prepare large meals for their family.

KitchenAid products are also known for their stylish designs. Many customers appreciate the sleek and modern look of KitchenAid appliances, which can add a touch of elegance to any kitchen. Additionally, KitchenAid offers a variety of colors and finishes, allowing customers to choose a product that matches their personal style.

Overall, KitchenAid has received overwhelmingly positive reviews from customers. The brand's products are known for their durability, efficiency, versatility, and stylish designs, making them a popular choice among home cooks and professional chefs alike.

KitchenAid In-depth Review

Product Range: KitchenAid offers a wide range of kitchen appliances and products, including mixers, blenders, cooktops, refrigerators, and more. The variety and quality of products available are impressive, with unique features and innovations that set them apart from competitors.

Performance and Durability: Based on user experiences and expert reviews, KitchenAid products are known for their exceptional performance and durability. The appliances are reliable and long-lasting, thanks to factors such as powerful motors, sturdy build quality, and positive customer feedback.

Design and Aesthetics: KitchenAid products are visually appealing and compatible with various kitchen styles. The range of color options and finishes available allows customers to find the perfect match for their kitchen decor. The overall design coherence across different product lines is commendable.

Ease of Use: KitchenAid appliances are designed with user-friendliness in mind. Intuitive controls, clear instructions, and ergonomic design make them easy to operate. The inclusion of additional features and technologies, such as programmable settings and smart connectivity, further enhances the user experience.

Customer Service and Support: KitchenAid's customer service and support are highly regarded. The company is responsive, helpful, and readily available to assist customers. Warranty policies, return/exchange processes, and online resources like FAQs and user manuals are provided to ensure customer satisfaction.

Price and Value for Money: When compared to competitors, KitchenAid products offer excellent value for money. The pricing strategy is competitive, considering the features, quality, and performance provided. The durability, performance, and customer support offered contribute to the overall value for money.

Environmental Sustainability: KitchenAid demonstrates a commitment to environmental sustainability. The company employs eco-friendly manufacturing processes, incorporates energy-efficient features into their products, and participates in recycling initiatives. Certifications and partnerships with environmental organizations further showcase their dedication to sustainability.

User Reviews and Ratings: User reviews and ratings from various sources indicate a positive sentiment towards KitchenAid products. Common strengths mentioned include performance, durability, and design, while weaknesses are minimal. These reviews help potential customers make informed decisions.

Overall Recommendation: Based on the evaluation of different aspects of the business, KitchenAid receives a comprehensive and positive recommendation. The wide product range, exceptional performance and durability, appealing design, excellent customer service, and competitive value for money make KitchenAid a reliable choice for kitchen appliances.

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