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After Hours Formal Wear / All in all I was less than pleased

1 United States Review updated:

My now husband and I decided to use After Hours formal for our wedding tuxedos. We made our appointment and had four of the men measured at the Galleria and the other two were measured at their local stores in Jacksonville FL and Tampa, FL. Last Friday and Saturday we picked up the tuxes and they were all wrong. Every one was had some detail that was wrong either too long, too short, wrong size shirt etc. One of our groomsmen was given a size 32 shirt instead of a size 14, a size 7.5 shoe for a size 7-then he was told to put toilet paper in the end of the shoe so it would fit, when he told them it was unacceptable they offered this grown man a size five boys shoe! We went back and after a lengthy visit in which we strongly voiced our displeasure the manager did refund a small amount for our rentals. We feel this whole situation could have been avoided and the stress avoided if they would have a better record keeping system and an up to date computer system that could adequately transmit the information from one location to the next. They advertise their services that you can have your wedding party get measured in one location and pick up at the site of the wedding but yet they tried to blame the other locations for the mistakes that were made.

They also advertise that each person gets $20 off the rental with more than four rentals but we had to fight to get the money refunded when they neglected to give the discount at the time of rental. All in all I was less than pleased.

Sincerely,
Cynthia.

Company details:

Formal Wear/Galleria Mall Franklin Tennessee.

Cy
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Comments

  • Ol
      25th of Nov, 2006
    0 Votes

    From what I understand, this happen on a regular basis. After hours gave us the wrong style/color for one of our groomsman. When we returned our tuxedoes, the couple who were returning their tuxedoes before us had it worse. They were complaining that none of the shirts fit. The bride was crying.

  • Je
      18th of Dec, 2006
    0 Votes

    First off, I was very dis-satisfied with the level of service that I received at the AfterHours location in Dearborn, MI. My wedding was in September of 06 and I rented 11 tuxedos. I'll have to be honest with you, and let you know that I doubt I would do business again with AfterHours. I'm not really sure if it was the specific store that was responsible for my troubles, or the direction and focus of management. But I do know that things did not seem to be coordinated effectively and that efficiency definitely did not seem to be a goal of staff in my AfterHours experience.

    Here is a list of all of the things that went wrong:

    - I was quite surprised to find out that all data entry occurred on paper, and did not seem to be stored in a centralized database within a computer network

    - There seemed to be at max, only 1-2 store employees who were capable of providing caring customer service and acting like they truly cared that my rentals would go smoothly

    - There were repeated times that I would call into the store, and it would take them 20+ minutes just to find my customer record

    - It was exceedingly difficult to make changes for an out of town groomsmen from Syracuse. I had to make 5-6 phone calls, because the Dearborn store had never received the record for this groomsman.

    - Two of the groomsmen received the wrong color vest the day before the wedding

    - Three of the tuxedos were the incorrect size, and on the second fitting, 2 of the groomsmans still were given the wrong sized tuxedo

    - The best man's tuxedo did not come with shoes

    - I do remember one specific moment, the night before my wedding, when I went to pick up my tuxedo, and there were 3-4 separate parties (potential paying customers) who were just standing around for 40+ minutes while I was waited on. You could physically sense their frustration.

    - I also remember a situation where an employee was eating fast food right in front of paying customers as I was browsing the shop, a week or two before my wedding

  • Pa
      23rd of May, 2007
    0 Votes

    After reading several complaints about After Hours I had to chime in. I had my wedding last month and of course many things went less than perfect as humans in any business may make errors from time to time.

    After saying this I must say the service I received from my After hours store was fantastic. The manager was so educated on the business and also very personable. I had no idea what I wanted and he listened to all the little things that make up what you envision and put together a very nice suit. It was the Tommy Hilfiger. All of our tuxedos fit perfectly , except for the ringbearer whos shirt sleeve were way too long but he was so cute anyway and lets face it, I was just happy they provide the service to fit a 3 year old in the exact tux I wore.

    Anyway it worked out for us and the Pasadena and Glendale California stores were the ones we mostly used. The manager Tony I think his name was , I would recommend talking to him although the staff was great as well.

    Just a quick note, I used Friar tux for a few black tie events in the past and they screwed up every time with the length of the pants and the necks of my shirts..ugh thats why I tried after hours.
    Good luck

  • Sc
      9th of Jun, 2007
    0 Votes

    I ordered a tuxedo from After Hours in Shreveport, La for $150.00. When I arrived, the tuxedo was wringled badly. The shirt was still wrinkled under the wasteline from the last person that wore it. I asked that they launder and press the shirt and press the suit. I was told that they would not press the suit only steam it as well as the shirt. The shoes were flattened from the side and creased. I was told that I could wear a shoe two sizes too big if I wanted an exchange. When I told the manager hat this was the poorest condition that I have ever rented a tuxedo I was told it was because it was a rental and that I could not expect any more out of a rental and that I should have purchased the tuxedo. They blamed all of this on the fact that I did not come the day before to look at the tux. The manager was very rude and snooty about the whole situation. Upon inspection, the suits were not even the same material or brand.

  • Em
      21st of Jul, 2007
    0 Votes

    After Hours was such a mess to work with, rivaled only by David's Bridal in incompetence. My now-husband and I ordered tuxedos for the entire wedding party through After Hours. Every time we went into the Bowie, Maryland store, we were at the register for hours while the poorly-trained, unenthusiastic store employees attempted to process our information. On one of our visits, I asked an employee if all the tuxedos could be sent to that store (the Bowie, MD. store, since four of the groomsmen had been fitted elsewhere). The employee nodded his head and said that he could do that. However, I when I called the store a week before the wedding just to make sure that the order was in order, I found that four of the tuxedos were scheduled to be delivered elsewhere.

    Other problems that arose:

    -One of the groomsmen paid for the tuxedo at another store. However, when my then-finance and I came to pick-up the tuxedos two days before the wedding, we, not knowing that the groomsman had paid, were told that he had not settled his bill. So we paid, meaning that we paid double for the tuxedo. After Hours has agreed to reimburse us for the second payment.

    -The tuxedo discussed above had been hemmed by a previous renter. After Hours apparently did not bother to inspect the tuxedo carefully before they rented it to us, because the pants were knee-length on the groomsman and the jacket barely came below his elbows. My mother spent the hour before the wedding re-hemming the pants and jacket. After much coaxing, After Hours has promised to look into reimbursing the groomsman for this tuxedo.

    -The ten year-old ring bearer was given toddler pants. My then-finance's parents went to After Hours at around 10:00 on the morning of the wedding to get new pants. The store had not yet opened, but a manager was there helping a couple of other customers whose wedding started earlier in the day and whose order had been screwed up too. The manager would not even let my parents-in-law in the door. My wedding started at 1:00. The ring bearer's parents had to drive the 20 minutes to After Hours later in the day to get new pants. After Hours wanted to reimburse us half the price of the tux because only the pants were wrong. After much coaxing, After Hours has agreed to reimburse us the full amount because of the great inconvenience involved.

    -They gave my father the wrong color vest. I had to make a second trip to get the right vest. Even then, the tie was off-color.

    Finally, my brother got married about six weeks before I did. Three of his groomsmen tuxedos from After Hours did not include shoes. He and my father spent the late night hours of the day before his wedding looking for shoes at local retail stores.

    Although After Hours has agreed to reimburse us for much of their errors, I still would have preferred to avoid the hassle altogether. I do not recommend their service (or lack thereof)!

  • Do
      30th of Jul, 2007
    0 Votes

    I would like to know why there are so many somplaints against a nationwide company that is sooo great. They really STINK. First my niece got married on May 12, 2007. The night before the wedding my sister-in-law called to tell me her husbands suit was HUGE and the store had altered the sleeves the night before and could I look at it on him (I do alterations for a minor local store but pride myself on my work.) To make a long story short, I ended up taking FIVE inches up in the body of the suit just to halfway make it fit. Their sleeve alterations were now 2" too short on the right sleeve and 1 1/2" too short on the left. And they call themselves professionals??? Of course we just returned the suit as it was... I wasn't wasting my time letting out something that should have fit in the first place. HA HA HA!

    Next my son got married on June 30, 2007. They switched the vests of my other son and husband so my son had a black M vest and my husband had a latte brown L vest. Of course we didn't know of the mix-up until 3 hours before the wedding. My husband floated in the large vest and my son could barely button his medium. They did credit us a whopping $20.00 per vest for their mix up.---- Now the real problem... when we left home Sunday morning the watch the newlyweds open their gifts, we called the other son and asked him if he wanted us to drop his tux at the store since it had to be there by 4:00p.m. Of course. So we ran by and literally grabbed the suit (and he forgot to check the pockets) He found out the next morning that he had left his wallet in the jacket pocket. He also had $150 cash gift that was given to then for a new baby from co-workers, along with all of his credit cards and a government card as well. We were told the suit was sent back the evening before and he would have his wallet back in 3-5 business days. Needless to say, someone "found" his wallet and cash and never returned it. I guess that's why they are insured. The worst is that we know the suit was cleaned and returned to stock on June 17th, but have not been told where the wallet is. All they say is "Didn't the store where you returned them ask you to double check all of the pockets?" Of course they did not. I was raising cain about the vest mixup. We are still trying to talk to SOMEONE!!!

  • Ne
      28th of Sep, 2007
    0 Votes

    I was the groom and I ran into a situation where we were getting dressed for the wedding, (in Mexico!) and my shirt was not in the bag. I guess you could lay some of the blame on me for not trusting Afterhours to include the shirt with the rest of the tux, but now they are giving me a hard time about getting refunded for the shirt. Eventually I made progess with convincing them that they hosed up and now they want me to drive to their store, an hour and a half away, to get my refund because they won't mail me a check. Talk about great customer support.

  • Gi
      15th of Oct, 2007
    0 Votes
    After Hours Formal Wear - Misleading Customer
    United States

    My daughter and I visited the After hours location at Zona Rosa shopping area in Kansas City, MO. aprox. 2 weeks ago. They gave us their sales pitch $20 off each tux over 4, grooms free, blah, blah, blah. Then the sales person stated we should go to the upcoming Bridal show, there would be great discounts that would be well worth the 1.5 hour of round trip driving and the $10 per ticket admission.

    Two day prior to the show, my daughter called the store again to ask what the show special would be, to verify that this would truely be worth the time and trip. She was told they wouldn't know what the special would be till Monday (after the Sunday show) but again it would definely be worth it.

    We arrived at the show, went directly to the After hours booth, only to get the sales pitch we were given in the store two weeks earlier in the store. We stated our dissatisfacation to the asso. at the store and she suggensted we call the store Monday morning and talk to the manager.

    Call the manager 1st thing Monday and started to explain all the above, got 3/4 of the way through my story and the manager asked if he could put me on hold. After coming back to the phone, he asked if he could call me back "he wanted to hear the rest of what I had to say" (which I doubt) but they were swamped in the store. He stated he would call back in aprox 30 minutes.

    It's been 2 days and I've yet to get a call back!!!! Suggest you take your business elsewhere!

  • Da
      18th of Oct, 2007
    0 Votes
    After Hours Formal Wear - Misleading Customer
    United States

    This is the WORST place ever!!!!!!! Two days before the wedding I go try my tux on. The got the wrong colors, the shoes weren't polished, the tux wasn't ironed!!!!! I have six groomsmen and NOT ONE TUX WAS CORRECT!!! No appologies, no discounts....NOTHING!!!! HORRIABLE CUSTOMER SERVICE

  • Ar
      2nd of Jan, 2008
    0 Votes

    I wish I was your shirt Nelson, I would make sure to be in the bag for you. I love your sexy ###

  • An
      19th of Apr, 2008
    0 Votes

    As a former employee of this company, I can say it is the least organized isntitution I have ever worked for! Management at all levels is inept. Quantity over quality is promoted. Employees are encouraged to keep prospective renters in the store and purchasing at all costs, then to tack on additional "necessities" once they have been hooked. To ensure they do this, commission is offered PER TUX RENTAL (that's why you think you're getting a discount if youhave four or more in the wedding party). The products themselves are not high quality, often coming from the warehouse faded (I've used permanent marker to color in scuffed shoes!). Hourly employees are not trained to properly measure or do alterations. They only people who seemed to do their job properly are the drivers who delivered the tuxes from the warehouse to the stores. By the way don't even think about having a destination wedding or out-of-towners in your wedding party. The tuxes won't be in on time. Don't know if the competition is any better but at least avoid After Hours--take it from a" professional".

  • Lo
      15th of Mar, 2011
    0 Votes
    After Hours Formal Wear - Misleading Customer
    After Hours Formal Wear
    United States

    My twin sons were ring-bearers at a wedding in May. We ordered 2 tuxedos. The sleeves were too short, and shirt colors were wrong. My sons were measured, and we called before to verify our order, yet they managed to get it wrong. We were not refunded anything for their mistakes. I will never use them again and highly recommend that no one use them.

  • Ja
      3rd of Jun, 2016
    0 Votes
    After Hours Formal Wear - Misleading Customer
    United States

    I am dismayed at the level (and complete lack) of customer service we received during the course of our rentals. We rented a total of 11 tuxes...six groomsmen, one groom, two ushers, two fathers. EVERY single tux but one had something wrong with it. Five people received something in the wrong size. Three people received wrong color accessories. Two people were missing items altogether. For the amount of the rental, I find this unacceptable. Luckily, we live close enough that we were able to exchange items for the appropriate sizes and colors. The evening prior to the wedding, I personally called for my father who had the wrong size vest. The associate I spoke to put me on hold three times to deal with "other customers". I reminded her that I am also a customer, whose event was within 24 hours, and I needed her attention. After a snotty remark, she found a replacement vest, and we were able to pick it up at Tuttle.

    Not only did we receive incorrect items, we NEVER received a single apology for all of these mistakes. The blame was shifted by every person we talked to.

  • Ne
      3rd of Jun, 2016
    0 Votes

    I used the store in the Westshore Mall in Tampa, FL because I needed a Tux for a Black Tie company event.
    With every visit, these yahoos made me feel like I was an imposition on their social time. When I went in today to pick up my tux and try it on, the geek on duty was in the back room chit-chatting with his girlfriend/boyfriend/mother or whatever and I had to go back there a couple of times for help. Each time he "sternly" reprimanded me to stay in front and spoke to me in a condescending manner.

    What a dope! I was on my lunch hour and did not have the luxury of hanging out while he ignored me, the only customer in the store.

    This is the last time I use these losers and would caution anyone in Tampa to take your business where it's appreciated.

  • Vi
      3rd of Jun, 2016
    0 Votes

    These stores should be put out of business, they have no clue about what customer service is, are there no competent managers to run these stores, they hire kids that don't give a sh** about whats going on

  • Su
      3rd of Jun, 2016
    0 Votes

    I use to work for this company. They do care. about volume and money. They treat their managers the way their managers treat you. I would NEVER do business there.

  • Ni
      4th of Aug, 2016
    0 Votes
    After Hours Formal Wear - The worst place to get a tux!!!
    United States

    I had a wedding that I was a groomsmen in Sunday July 1 and we had to get fitted back in September. Well 2 months after I was fitted After Hours called me and said that I needed to get fitted and I told them I had been in there, and they said that I didn't, so I ended up going back. I picked my tux up the Friday before the wedding and the shoes were to big and they didn't clean them after the last person wore them, the jacket had a button missing and the shirt was had a hole on the sleeve. I had to go to 2 other stores to get the right size shoes and new shirt and got stuck with the button missing jacket. I was not compensated for anything and had to pay everything in full. I expressed to the manager how this was unacceptable and he said that its not a common mistake and he couldn't do anything about it. The After Hours Forma Wear that I went to was in Greenwood, IN and I would recommend never going to their establishment again!! They are rude, stupid and incompetent!

  • Vi
      4th of Aug, 2016
    0 Votes
    After Hours Formal Wear - Not consumer friendly
    After Hours Formal Wear
    United States

    purchased a pair of tux shoes from the After Hours store in the Moorestown Mall in NJ. I looked at one of the shoes in the bag they are stored in and naturally assumed the second shoe was alike. However when I arrived home and inspected both shoes I observed the second shoe was not only a different style but a different size and a left shoe the same as the other. I proceeded back to the store the next day and was told there are no refunds on retail purchases. They also did not have a complete pair of shoes in the style and size I purchased. They also didn’t have the matches to the pair of mismatched shoes I had! I asked for the manager but there was none until the next day. The sales clerk was willing to order the shoes but I was told this could take several weeks if the warehouse had them available. This was unacceptable. I left and purchased a pair of shoes at a competitors store, saved money and aggravation. I have filed a complaint with the Better Business Bureau and will contact my bank to dispute the charge since I paid by credit card. I would steer clear of After Hours Formal Wear. There are enough competitors’ stores you can shop. I know this one is not consumer friendly!

  • Pa
      4th of Aug, 2016
    0 Votes
    After Hours Formal Wear - Do not use this company!
    United States

    My sons were ringbearers in a wedding in April. One of my sons was given a mens size shirt he could not wear as he is seven years old. In addition, the sleeves on his coat were 4 inches too short. I had to rush out and by a shirt at Walmart at the last minute that was a different color and material than the wedding party's shirt. After Hours refunded me only $15 after spending $300 in tuxedo's. Their customer service is terrible from the store employees to the customer service department. They could care less about the inconvenience and stress they cause because of their failure to deliver what has been ordered and paid for. They are dishonest and thoughtless.

  • Mi
      4th of Aug, 2016
    0 Votes
    After Hours Formal Wear - Worst customer service ever!
    United States

    My now husband and I went to a bridal show and talked to an After Hours Formal Wear rep. after talking between us we decided to use this company for our tuxedo needs.

    When picking up our tuxedos on thursday and friday for the saturday wedding, six of the eight tuxedos were wrong.

    1. We had 5 shirts that were the complete wrong size. - i am not understanding why we had to go in and get measured if they were just going to send the wrong sizes. after calling them they said that they would order new shirts but could not guarantee that we would have them in time for the wedding. - we did however but that was not the point. How do you tell a bride that she may not have the correct items in time for her wedding.

    2. I had three ties that were completely broken. does this company not check the items before they insist that you come and pick them up - the store that we used said NO - can you believe this. They could have handled at least this part of the issue had this 5 minute job been done.

    3. I had four coats that did not have the buttons on them. then had to wait while they located some and sewed them on. By the way --- everyone of them fell off anyway the day of the wedding.

    4. my husband - who was the GROOM by the way - his shirt sleeve was sewn on backwards... yes backwards. the cuff link was up on his arm instead of below.. the people at after hours told us that no one would notice anyway. When asked "what if he wants to take his jacket off?" their reply " just roll up the sleeves". UNBELIEVABLE!!! In trying to talk to the manager he took absolutely no responsibility for these mistakes and passed the blame off to the company who handles and then ships the orders. They did not even offer compensation for the mistakes. We were told that each tux would be $20.00 of the price, when this was mentioned to them at the time of ordering they were trying to renig on this deal.

    this is the worst company and experience that I have ever had and I would ABSOLUTELY NOT recommend them to ANYONE EVER.

    Sincerely,

    Tobin and Shelley Graham
    Grand Rapids, Michigan
    September 2007

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