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Afrihost.comcustomer service

Review updated:

Afrihost is a joke

We signed up for the 20mb/s uncapped fibre option.

At first it was a big ordeal to confirm banking details.
Then we received the router and the big problems started.

After spending more than a total of 2 hours on the phone, we still can not connect to the internet.

Their consultants promise to phone you back, that never happens.
When you contact the help center they very politely tell you: ' we are experiencing a high influx of calls and can't take your call right now. Try the whatsapp support'.

The whatsapp support is useless.

I've sent an e-mail to cancel the subscription - no response.

The service we recieved from afrihost is pathetic.

An
Apr 24, 2018
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Comments

  • Sh
      May 18, 2018

    I am currently in exactly the same ordeal. Sent 8 call back messages- no call back. I have spent a total of 6 calls lasting 40 minutes each and still no internet. They blame Vumatel, and both oarties just say its up and running. Meanwhile nobody is calling me back or replying to my emails. Absolutely shocked at worse service than any government dept.

    0 Votes
  • Sh
      May 18, 2018

    Over 2 days after connecting the router, about 140minutes on the phone to technical support over the past 2 days, sent at least 8 call me backs with no reply, sent at least 4 emails- no reply. And still no internet connection! Is anyone working at afrihost?

    0 Votes

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