Afrihost.com — customer service
Afrihost is a joke
We signed up for the 20mb/s uncapped fibre option.
At first it was a big ordeal to confirm banking details.
Then we received the router and the big problems started.
After spending more than a total of 2 hours on the phone, we still can not connect to the internet.
Their consultants promise to phone you back, that never happens.
When you contact the help center they very politely tell you: ' we are experiencing a high influx of calls and can't take your call right now. Try the whatsapp support'.
The whatsapp support is useless.
I've sent an e-mail to cancel the subscription - no response.
The service we recieved from afrihost is pathetic.
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