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African Banktoday african bank deducted twice from my banking account without me giving them the permission

Today African Bank deducted twice from my banking account without me giving them the permission. I'm very dissappointed in them. I contacted them and what do they tell me, nothing is reflecting their side. When i explained to them one of the consultants tells me to send a banking statement and fax it to them.

I asked her how long do they take to put the money back into your account she says 3 working days. They can do that but then they want to take their own time putting your money back. That's really not on.

Br

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