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[Resolved] Aflac / being denied for anxiety in relation to upcoming surgery

Winston, GA, United States

I have been off work for a little over a month now and Aflac has denied my claim ... I am to have an ivc filter removed in November and I have had pain like a heart attack numerous times. . My primary care doctor refuses to recode it for my ivc filter migration first ... i am not trying to get over on anyone i just am going to lose everything because of the aflac denial and wrong coding ... i need any help i can get

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Aflac Customer Care's Response, Oct 22, 2018

    Hi Brenda Hilger, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your concerns.

    Please email us at [protected]@aflac.com so we can assist you with your concerns. When you email us, please include the following in the subject line of your email: Brenda Hilger complaintsboard.com October 15, 2018.

    Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer.
    Thank you,
    Aflac Phyllis

Br
Oct 15, 2018

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