Affordable Power reviews and complaints 2
View all 2 complaintsAffordable Power - billing
for the past 6 months now they repeatly mess my bills up, , they dont apply my payment, , then then send me a dissconnect notice, , on top of that they want to charge me a returned check fee, , which even if the money was not in my account which it alwasys is, , i have over draft protection.. i call them once or twice a week to see why they havent taken my money yet, , all they tell me it has been payed, , but my bank had no record of such payment, , they cant seem to get there act toghter, , once again i just recieved another notice, , of disconnect when my bill has been payed, , its not fun to deal with these people, , there rates are good but, , the people answering your questions no, , i repeat do not know whet they are doin
sincerely gail moore
[protected]@yahoo.com
Affordable Power - Rip off!
I hope someone sees my complaint from Affordable Power. I called your company to tell them I was signed into an agreement for 12.9 cents unethically. Your company did not show me my customer bill of rights. You charged me an extremely high price (12.9 cents per kwh) for a COMMERCIAL business. With all your fees included the price comes to 16 cents. I told the customer service girl that the gas price is low now and you should lower my electricity bill.
Some other person came to my store and offered me 8 cents per kwh. I am a small business and under the laws of the state of texas I should be given my bill of rights BEFORE I sign up with you.What is up with not addressing my situation? Just because I cannot afford an attorney you are going to treat me in this manner. You told me that 12.9 cents per kwh is the best price. It is not. You tricked me. Your customer service agents are rude and obnoxious. Shame on you and your representatives. How am I going to stay in business when I am paying 1000s of more dollars for my electricity than I should be paying! You are a fraud and you pray on people. I am never doin gbusiness with you again.
I hope someone sees my complaint from Affordable Power. I called your company to tell them I was signed into an agreement for 12.9 cents unethically. Your company did not show me my customer bill of rights. You charged me an extremely high price (12.9 cents per kwh) for a COMMERCIAL business. With all your fees included the price comes to 16 cents. I told the customer service girl that the gas price is low now and you should lower my electricity bill.
Some other person came to my store and offered me 8 cents per kwh. I am a small business and under the laws of the state of texas I should be given my bill of rights BEFORE I sign up with you.What is up with not addressing my situation? Just because I cannot afford an attorney you are going to treat me in this manner. You told me that 12.9 cents per kwh is the best price. It is not. You tricked me. Your customer service agents are rude and obnoxious. Shame on you and your representatives. How am I going to stay in business when I am paying 1000s of more dollars for my electricity than I should be paying! You are a fraud and you pray on people. I am never doin gbusiness with you again.
lol @ "You should file a formal complaint..." Don't want to do the dirty work, eh Chris?
i hear ya . i have a good rate but the billing office dosent know what they are doin, , i call them at least 5 times every month
Your right Marwan... I had the same horrible experience.
You should file a formal complaint with the Public Utility Commission of Texas and shut this company down!
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I'm sorry to hear about your situation Gail. What I'm learning about the energy market is that no matter how "good" a company's electricity prices are, if they don't know what the heck they are doing at that company, you are going to have a miserable time being their customer. It looks like that's the case with Affordable Power.