SUBMIT A COMPLAINT

AFerry.co.uk / payment not received

On May 5, 2018, I purchased two tickets on the Aferry website to travel from Paros to Santorini on May 30, 2018 with the company Blue Star Ferries. A day before, on May 29, in Paros, when we went to change our printed confirmation of the reservation for the tickets to the Blue Star Ferries office they informed us that the trip had been suspended due to a strike at the company Blue Star Ferries and we could not travel. I requested the refund of the tickets and they told me that I had to make the request directly with Aferry since I bought the tickets trough them. I sent emails to the same address where they had confirmed the purchase ([protected]@aferry.es) explaining the situation and requesting a refund but they never answered me.

The data of the purchase were:
Booking number Aferry: [protected]
Reference code Blue Star Ferries: [protected]
Blue Star Ferries tickets number: A- @ [protected], A- @ [protected]
Passengers: Cecilia Vidangos Schulze and Jorge Justiniano Salinas
Cost: USD 57.24

I request that Aferry can deposit the refund of the cost of the tickets to the same credit card with which I purchased the tickets.
Thanks

Cecilia Vidangos Schulze
Cel phone: +591 [protected]

Ce
Jul 04, 2018

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