SUBMIT A COMPLAINT / double booking, charging twice and not receiving a confirmation email

Oxfordshire, United Kingdom

To whom it may concern,

Last night I was trying to book a ferry from Marseille to Algiers on the website. Initially I had been able to process the payment but at the end it said that the booking was cancelled because it couldn't go through. I tried again and the same thing occurred. I left it and when I checked my bank account about 9 hours later my account stated that 2 payments of around £780 was taken however I haven't received any email to confirm my booking. I also don't seem to have an account with them although I did create one so I can't even login to the aferry account.

I'd like to have a refund for both of the tickets and get the details sent to my email.

My email is [protected] and my number isn't [protected]

Thank you

Hanaa Amaidia

Jul 08, 2018

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