Aetna has continued to deny paying bills for both my husband and myself, claiming the procedures were not precertified. I have contacted all doctors who called for the procedures and they are certain everything was PRECERTIFIED AND PREAUTHORIZED. I continue to get the run around from everyone at Aetna, as well as their third party Med Solutions. This is now going to the California State Board of Insurance, initiated by both my providing hospital Hoag, my prescribing doctor and myself.
In the last year, my premiums have DOUBLED and the service from Aetna is terrible. I am discussed.