Aerosoles / Failure to receive shoes
On Nov. 9, 2008, I held my fifth Aerosoles Home Shoe Party since 2005. I enjoy having these parties, because it is a fun and relatively easy way for my friends and I to try and buy the Aerosoles shoes that we like so much.
I hadn't had much difficulty in doing this until this year, when I booked a party to be hosted by employees of the Aerosoles store in the Palisades Mall in West Nyack, NY ([protected]@aersoles.com). In short, my party sold approximately $2, 000 worth of shoes in a 2-hour timespan on a Sunday afternoon, which, according to the salesperson, David, was much more than they would typically sell during the same timespan in the retail store.
Even though I sent a detailed request list ahead of time, including sizes, styles, colors, etc., David and his assistant (a young woman who obviously did not want to help customers at the party - I don't recall her name, but it began with an "L" and one eye appeared to be bloodshot that day), brought sizes and styles that were useless to many of my guests. Since most of us wear size 9 and up, we requested large sizes to try on. Most of the shoes that were brought were size 7 and 8, which meant that many of my guests had to order shoes for a catalogue, instead of being able to try them on. Tell me why guests should come to my house to purchase items from a catalogue without trying them on first? They could do that from their home computers.
But if the salespeople's lazy attitudes during the party weren't bad enough, it's the AFTER-shoe party behavior that I write you about today. I earned four pairs of shoes from the party. To date, I have received three pairs.I received one on Nov. 9, two on DECEMBER 10 and am still awaiting a fourth pair of shoes. I have called the store repeatedly and have dealt with a competent and polite manager, Lacey, who told me I should receive the fourth pair by Dec. 13 and assured me that David would call to follow up. It is now Dec. 19 and I don't have the final pair of shoes, nor have I heard from anyone at the West Nyack store.
I'm obviously a committed customer, as evidenced by the five shoe parties that I've held in my home. But please tell me why I should continue to do business with Aerosoles? I understand that Easy Spirit has a similar home shoe party business, which I am willing to try. It can only be better than the sheer lack of customer service that I have received from Aerosoles.