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Aeropostale / bad customer treatment

356 State RdNorth Dartmouth, MA, United States Review updated:
2.5
Contact information:
Phone: (508) 992-3042

I am writing this because recently I bought a jacket from Aeropostale unfortunately when I received the Jacket through the mail it was the wrong Jacket the mail address was mine but the Jacket was somebody else's . I naturally called their customer service and went through the process I was told that they would send me the right jacket and it would be okay so I asked how long would it take for the jacket to arrive to me they then told me that it takes approx 2 days to leave the warehouse then they would ship it to me one day delivery well because it was so close to the weekend I assumed I would have to wait till Monday for it to arrive but much to my dismay it didn't arrive . So I called customer service again and they told me that it would arrive to me in about a week I was shocked seeing I was told it was going to be sent over night they lied to me . The company tried to apologize but , I didnt want anymore apologies I wanted to be compensated for my troubles but they told me they couldn't do that . Its amazing that a big popular company such as this one would treat its customers so bad. I could get killed tomorrow and never get to wear or hold that jacket and yet they got their money SHAME ON YOU!!!
Va
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Br
  24th of Jun, 2008
Agree Disagree 0 Votes
Aeropostale treats their employees the same way.
El
  7th of Nov, 2008
Agree Disagree 0 Votes
Hello
I work for Rio Garment Honduras, We have Aeropostale production. I would like to mention that worst managment from David Gren and Elias Padilla. Both guys are pushing the people to work too late and dont pay the overtime. Actually our operators are making a SINDICATO to stop this sittuation.

According to Elias Padilla, Mr Mark is not coming soon a visit us and when he came is especially for his girlfriend that work here.

Please help us, Please stop the explotation in this plant.
Sa
  1st of Aug, 2009
Agree Disagree 0 Votes
hello,
im a recent employee and i havent recieved pey in over 2 months.
i tried complaining many times. i feel the management doesnt take me seriously.
they always seem to 'misplace' it!!

i dont know what to do.
i used to work at the one in toronto eaton centre, and they are terrible there!
Ge
  16th of Jan, 2010
Agree Disagree 0 Votes
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...

here is my letter to them:

This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at 1-877-289-2376.

i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.

Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!

Geinier

so do not buy from these people and pass the word...
Bo
  13th of Jan, 2011
Agree Disagree 0 Votes
Some people have families or other concerns in their life with no other options but to work in a horrible place like Aeropostale as a last resort. They are a terrible company and I think your response was extremely naive. My husband has a law and business degree and is working at Aeropostale as an assistant manager. He is treated worse than I've ever heard anybody talk about one company. He has been there for 4 months now and has already seen 4 other managers leave the store due to the way they treat their employees. Not to mention all their clothes are made in third world countries where..if they work people here to death for crap pay, I can't imagine how they treat working children. Very scary. Some days they keep him until 4 in the morning. I am due for labor in 3 weeks with our first child and they have no compassion toward anything or anybody except for their "click" within the company. Giving my husband 5 page lists of things to do within a 5 day deadline that he has never been trained to do, nor is it his duty but his MANAGERS duties. If he does not get those lists done, he has been threatened termination, regardless the fact that we have a baby due in 3 weeks. The 4 stores nearest to our home, are all boyfriends and have no idea about life or what it means to be a good person. There is something weird going on in that company. It's corrupt. Some people have no choice in where they work due to the economy. So if you're going to go on a "complaint" website...don't tell people they shouldn't complain. You obviously are just ignorant to what goes on within that company, perhaps your just too narrow minded to understand the world in general as well. This country is not as "free" and pro choice as you might have been brainwashed to believed. Aeropostale is just one example of the "rights and choices" we are given. Fool.
Fa
  14th of Mar, 2011
Agree Disagree 0 Votes
i was at a store a while back, and they accused my daughter of shoplifting which she did NOT do...by the way she is only ten years old. anyways, the manager called security, and it was this really big thing. My daughter had given the pair of pants to another employee, and they supposedly did not see it. well long story short, i called corporate and complained. they were nice about it, and apologized, and sent me some coupons, trying to get me to go back to the store. she assured me that that manager was havin a bad day, and he took it out on my daughter. well, i was there today, and since she told me that he will apoogize, i wanted my daughter to know that when people do bad things, that thye should apologize. Maybe there are good people in the world right? WRONG!!When i confronted him, he was like he NEVEr accused her, and we were putting words into his mouth. he was the most rudest person ever. I am very upset at him, and the company that employs him. People do make mistakes, but people also apologize for those mistakes.

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Aeropostale Logo Aeropostale
Customer Service
Overall Satisfaction Rating

84 Reviews
100 Manhattan Town Ctr # 250
Manhattan
KS
United States - 66502-8500
+1 877 289 2376
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