AeroMexico / customer service

We purchased two tickets for march of 2016 due to prenancy I was unable to travel. After endless communication with Aeromexico we were grabted vouchers for our tickets. Our vouchers([protected] & [protected]) expire tomorrow March 18th, we have been trying to contact Aeromexico because our daughter is not yet vaccinated and hef doctor asked that we wait a couple mote months to travel until she is properñy vaccinated to travel to Guatemala. We have not gotten any reply from anyone and I have called the customer service number and they have repeatedly told me I have to contact Aeromexico via email. I have tried the chat and it's conviniently never working. We paid over $1000 for our tickets and the least we can get is some customer service... we would love it if someone would contact us via phone or email. We really need a three month extension our vouchers so that we can travel with our infant.

Mar 17, 2017

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