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Aerolineas Argentinas / horrible service

1 United States Review updated:

We needed six tickets from Buenos Aires to El Calfate from August 26 to August 28. We went to Aerolineas Argentinas office in Buenos Aires on August 25 and sat with an employee. She took the information and mid way – called another employee to finish the booking. We told the new person that we needed six tickets to El Calafate and she assured us that she has done the booking. We paid for the tickets (USD 1400) and took the flight the next day. However to our horror we were asked to get down at some god forsaken place Trelew in Argentina. We were told that tickets were to Trelew and not to El Calfate. To go to El Calfate from Trelew it will cost us another USD 1300! Needless to say, we took the next flight back to Buenos Aires the same day. Next day when we went to Aerlolineas office, they refused to admit their mistake and told us that we had asked the tickets to Trelew. On being confronted by the fact that we had a hotel in El Calfate and why would somebody buy six tickets to a place and come back in the next flight, they could not say anything. They refused to give us tickets to El Calfate or issue a refund. Please be careful as the Aerolineas Argentinas employees are quite dumb.


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  • El
      21st of Feb, 2015
    0 Votes

    although this is an extreme case, it unfortunately reflects a frequent customer service conduct in Argentina. There are exceptions, for sure, when individual workers with a good conscience provide good or excellent service, but that depends on the individual. The general unspoken rule seems to be "workers have rights" but no "obligations". I'm not a foreigner, but an Argentinian born and raised person - lived in another country and I can see the difference in customer service and worker conduct.

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