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Aeroflot / lost baggage and customer service

1 Moscow Russia, United States
Contact information:

My son luggage got lost on the way to JFK. His tickets was an transit from Chelyabinsk to Moscow to JFK to Portland, tags on bags was put through only to JFK by some mistake that Aeroflot made.Bag was lost somewhere in Moscow and it is missing for 5 days, when I call to ask about updates I've been told that many bags are missing so just wait for 21 days, no apology or even concern was expressed.

Qo
Aug 10, 2018

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