SUBMIT A COMPLAINT

Aegean Airlines / flight assistance with no training / sensitivity in dealing with children

The Compass Centre Nelson Road London Heathrow Airport TW6 2GW, 31 Viltanioti str., 145 64 Kifissia, Greece, , London England Greater London, United Kingdom
Contact information:

Date of incident : 3rd December 2015 on a flight A3 772 AT 16:25 From Larnaca to London Heathrow Reference number:6H4KU7 We just had a very bad and unpleasant experience flying to London from Larnaca.No flight assistance ! Travelling with twins of 2 and a half years of age. One Toilet in economy out of use. A constant queue of at least 8 people for just the only one toilet available and we denied access in the 1st class toilet when we asked of the one of the twins who was sick, could use it. Since one of the babies was sick and rather scared of the flight we Asked if one of us with one baby could take 2 seats at the back which were empty, thus given the chance to relax without being influenced by the other twin who was crying, but in the meantime the seat was taken over by single persons who were lying down taking over 3 continuous seats. Upon our request female flight assistance firstly replied she cannot help at all and then we asked another who said that we should ask other passengers ourselves...and walked away. When the plane finally landed and of course we were the last to leave the plane trying to collect all of babies staff, none of the flight assistants offered a helping hand till the cabin crew head came asking if she could do something since none else was actually offering help but only standing above us and looking...of course I said that its the only airline I flew with and had NO SENSITIVITY ABOUT SMALL CHILDREN!!! Two more things: we were told upon boarding that we could take the double stroller which we handed at the gate in Larnaca, that it would be given to us at the plane door when we land. No stroller was found at the plane exit and had to carry the babies till the baggage claim where we found the double stroller away of the allocated conveyor belt and literally thrown on the ground on the other end of the baggage claim area. Babied were give toys and activity books one hour and a half before landing . This was done by the cabin chief who came from the first class and not from the flight assistance at the economy. I would like to take my complaint further

Aegean Airlines
Aegean Airlines
Aegean Airlines
Aegean Airlines
Aegean Airlines

Ch
Dec 13, 2015

Post your comment