AdvancedColon/AciaOptimum / Credit Card Charges
The offer on the website was a free trial for both products for just the cost of shipping & handling, Up receiving confirmation of order on 21 Aug, I learned I had to complete a Mail-in Rebate forms before realizing the reduced cost of $1.29 & $1.19 respectively. I was not comfortable with this so immediately requested cancellation of both orders that was confirmed on 23Aug10. Nonetheless, the full charges of $99.96 for each order still remained on my credit card. On 23Aug, I completed the Mail-in Rebate forms & mailed them in to Nutrition Craze Center. On 25Aug, both products were left on my door step. When I contacted Customer Care @[protected] to arrange return of the products they refused to furnish the required RMA #. When I asked about the status of the Mail-in Rebates, I was told that because of the program I was enrolled in, I had agreed to forego any rebates. I told the representative I was not aware of any such agreement and full expected that my Mail-in Rebates would be honored. Then he said I would be receiving a $100 refund check.When I reminded him of the foregoing, he reluctantly agreed to send a 2nd $100 check. This never happened. On 15Sep10, the latest Support Center Report showed that both orders had been "closed" without honoring the Mail-In Rebates. On 5Oct10 I mailed a Certified Letter to Calais Naturals asking that this dispute be solved by honoring the Mail-in Rebates, issuing credits to my Visa Credit Card or sending the refund checks as promised. In the event this dispute was not resolved post haste, I intended to seek help from PA AG Consumer Protection Agency. On 15Oct10, a representative of Calais Naturals telephoned to advise me that I would be receiving credits to my Visa Card within the next 3-5 business days. On 19Oct10, both credits including the shipping charges appeared on my Visa Credit card, thus resolving the dispute. Nonetheless, I filed a Consumer Complaint Form with PA Office of Attorney General, Bureau of Consumer Protection with all supporting documents as a matter of record. I am submitting this complaint to the BBB for the same reason - so others will know how this company operates and will not have to experience what I went thru.