I looked the company up online and found countless people complaining about the same issues and saying that they had been charged huge amounts of money and that the company actually operates illegally, claiming that they are in Florida but in fact the company is overseas and is not authorized to do business in the US. They also said that even though they were given cancellation numbers (like I was) they they still keep getting charges. I am upset about the $9.95 and worried that I am going to get charged money in the future. All of the other people complaining said that they were never able to get their money back and I am very worried. It seems like this company should not be in operation and should be investigated thoroughly.