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Advanced Wellness Research / Unauthorized debit of credit card

1 Camino, CA, United States Review updated:
Contact information:
Phone: 530 644-6972

I odered a free trial of Acia berry from Advanced Wellness Research and I authorized the use of my credit card for the shipping cost of $4.99. Approximately 14 days later my credit card was debited in the amount of $78.81 and an additional chanrge of $2.35, for an out of country trasnsaction fee. I did not authorize either of these debits. I have tried to reach the above referenced company three times by phone in the last 16 hours. I was placed on hold for over 7 minutes before the first call was terminated. During the last two calls I was transfred to an extension to "terminate my home delivery" and these calls were also terminated by Advanced Wellness Research (AWR), thereby making it impossible for me to cancel any services that AWR may contend I authorized. I have lodged a complaint with the bank that issued my cedit card and have requested a reimbusement of fees charged by AWR. However, I was not able to reach anyone with AWR to demand that no future use be made of my credit card. Stephanie Knapp

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Comments

  • Ch
      7th of Mar, 2009
    0 Votes

    I also have agreed to the 4.99 shipping charge and am sure my credit card has been charged. mI received a second shipment without a reguest.

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