I have been going through the worst experience of my life. They are a total fraud and scam. Because of how they work, and they have done to me what all of you have gone through, they now have my cell phone number, my home phone number, my address, and my debit card number.
I canceled my debit card immediately after I found that they had charged me $78.81 after not returning 10 emails and 10 phone calls. I made sure to email them both personally when they responded, and to copy that email and send it to them on their website. I also wrote them letters about the subject but neglected to include a tracking number. I sent it to both the supposed "headquarters" listed on the site (thank you to the woman on this board who provided the street address) and to the place on the "invoice" or mailing receipt that was provided. In case you didn't get one of these, the address is:
Advanced Wellness Research Inc.
#3 -17th Ave South
Nampa, ID 83651
It was right after I ordered it that a page then popped up listing illnesses that people have who SHOULD NOT take it. This was after I already gave them all the information. I called and for the ONLY time spoke to someone who ordered me to wait to receive the product and only then, within 14 days, could I cancel my order. Well, the order took nearly ONE MONTH to reach me. Therefore, I could not cancel my order within 14 days and they charged as of Dec. 1st $78.81 to my debit card.
I immediately called my bank, alerted the fraud department to get it into my account's notes, and closed the card. I told them I would send legal documentation including a copy of the invoice, all of the emails, copies of the cancellation letters I wrote them and sent to both addresses.
The bank's fraud department said that I could not yet file a claim (!!!) because they had sent the product I requested, even though they did not send it within the free trial period. Therefore, I had to wait for them to send me ANOTHER shipment and then I would return it and file the complaint with the bank's backing. However, if I do anything now, they can in return file a claim against me and the bank, costing us both.
I have called three numbers they have provided and they are not working numbers, all busy, or just voice mail.
I am now making copies of EVERYTHING. Their reasoning in not canceling my future shipments is that I did not receive the product yet. BUT, I have the shipping statement dated 11/25/08, and they emailed me that I had not received the product as of 12/2/08. But by then, I had had it for at least a few days.
I am using UPS and making copies of everything 3x and printing out every communication with them and sending it to their headquarters stating that I want to cancel all future shipments from them and that I am contacting them this way because I could not get a response from the phone, the website, or any other way. The UPS shipment will have a tracking number. I can prove that I have sent them these documents.
By the way, they at first said that I could cancel or slow shipment intervals by going to an account. To create an account, I had to enter my email and then they shipped me a password. I tried at least 8 times over 4 days to enter an "account" using their "password." It never worked. It said "invalid email address or invalid password." Obviously, it was the password that was invalid because they were communicating with me via email!!! They then started to say it wasn't working because I hadn't received the product yet. But I have that shipping invoice.
ADVICE: Cancel your credit card or debit card. Send them all documentation in a dispute via UPS and make sure you have the tracking number. Contact your bank to put a red flag for fraud on them.
HELP! Besides the Better Business Bureau, how can we stop them? Any ideas?