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CB Diet Products Advanced Wellness Research overcharged! scam!!! online orders acai berry 500
Advanced Wellness Research

Advanced Wellness Research review: overcharged! scam!!! online orders acai berry 500 321

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Author of the review
4:33 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I was charged twice for shipping & handling of $4.99 and twice for $78.81 for the product - all on the same day. The company falsely stated to me that this is an "authorization" and not a charge. I am absolutely furious!

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321 comments
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Brent Dana
Yuma, US
Feb 19, 2009 4:00 pm EST

When you order you can't call and quit! They hang up on you! SCAM!

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RICHELLE
Mooresville, US
Jan 21, 2009 11:27 am EST

if you order a free trial they make it impossible to cancel just don't order from them

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patricia anderson
,
Nov 15, 2008 10:54 pm EST

i have paid by credit card for shipping and i have not received the product..

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Kyleigh
, US
Jul 08, 2009 2:19 pm EDT

I saw an ad online for this Bright Teeth Whitening system and ordered the free trial + shipping and handling, which was 4.99. I got the product in the mail, and the teeth tray didn't fit, so I didn't use it and figured that it was free, so no loss. I then started receving a package monthly and thought there was an error with how many free trials I had ordered. I had noticed also though, that my checking account didn't seem to balance this past couple months, and realized I had been charged three times in the amounts of 83.80 (twice) and 78.93. I was outraged. I had never authorized this and had a lot of trouble trying to cancel my order once on the phone with the company. It took me almost 10 minutes to get the lady to stop talking and offering me things to tell her I didn't want anything else, just to cancel my order, which I had never authorized in the first place. It was frustrating, and I did NOT get my money back.

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Rudolf Mutz
Santa Ana, US
Apr 10, 2009 3:12 am EDT

I too took the bait, willing to pay S&H for a free sample of this NEW product.
It may be a new product, but it turned out to be an OLD scam. These crooks
also wanted me to try out their COLON cleaner (yuck). How appropriate would
that have been? I have instructed VISA to disallow the charge, but I still have to
pay the $ 78.81 while they investigate... I cannot believe these guys are given
space on the web pages of AOL and other service providers! This is criminal.
Are the feds really unaware of what is going on? Doesn't ANYONE know someone
who can raise some hell about this ripoff? I'm just a voice crying in the wilderness...

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tricia
The Woodlands, US
Jan 16, 2009 9:35 am EST

Ordered the Acai Berry free product and then received the email stating that it was a 30 day supply with only 14 days being free and then I would be charged approx. $80 on the 15th day for the entire supply---thus no free anything. I called and immediately tried to cancel the order but was told that I could not cancel until the next day. I called back and was told that I had to receive the shipment and then I could cancel the order which meant I had to pay S&H both ways for a product that I did not want. This company is a SCAM and I am reporting them to consumer affairs for investigation.

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P. Hendrix
Springfield, US
Dec 10, 2008 1:52 pm EST

The Advanced Wellness Research ad for free (pay $4.99 S&H only) trial bottle of Aci Berry supplement is a come on. What they really do is send and charge you for a full bottle of the product and sign you up for a monthly shipment of the product...a cost of 78.16/month. Once you have gotten far into signing up for the free bottle they tell you what they are going to do but in very small print. They need to tell you up front before you get into the lengthy process of signing op for the free trial shipment what the terms are. Needless to say I was shocked at the $78 charge when I was expecting a $5 one and when I called the company the customer service rep not only would not let me state my case, he wouldn't let me talk to a supervisor either. In today's economy $78 is a big deal to me and I am not done with contesting this attempt to "pull the wool" over the consumer's eyes."

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Marsha L. Rodriguez
Wilmer, US
Dec 17, 2008 1:18 pm EST

I too, purchased the FREE 14 day trial offer of Pure Acai Berry on 11/24/08 and it was shipped to me on 11/26/08, mind you two days of my 14 day FREE trial. On 12/05/08 I started trying to cancel as the product was doing nothing that they stated it would do! After at least 30 unsuccessful attempts to call their Simply cancel # for a RMA # I did finally get my RMA # on Wed. the 10th of DEC. Along with the email of my RMA # I was informed that I must return @ least 32 pills and use this certain address and the RMA # must be on the outside of the package and I must also require a signature receipt. So I did everything and as of today the 17th of Dec. the only response I have gotten from this comapny is the following: Dear,

Just a quick email to update you on your Advanced Wellness Research
Order. Your status has been updated to : Unknown

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Name :
Order Number : BT-18234
Order Date :

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Thank you for your business.

Advanced Wellness Research, Inc.

What the hell does that mean? I am looking for the $78.81 refund that they charged my credit card on the 13th day of the FREE trial offer! Because of this company I will never order anything off the internet!

Very aggrevated,
Marsha L. Rodriguez

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Watchme
, US
Nov 09, 2009 7:34 am EST

I ordered the product and had 14 days to cancel. Nowhere did terms and conditions make clear that the 14 days started from the date you order! How can you cancel something you haven't tried? I cancelled within 10 days of receiving the order, but they debited my bank account for an additonal $78.00 and will not refund my money. DON'T ORDER FROM THIS COMPANY IT IS A RIPOFF.

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Nixon
, US
Mar 03, 2009 11:36 am EST

Back in January of 2009 I tried the 'FREE' trial of these Acai Berry pills for the shipping and handling charge of $4.99. Then why was I charged a random $0.15, which is odd, but it was $.15 so who cares right? Then the $78.81 was charged a couple of weeks later. That is my mistake for not clearly reading the fine print, nice trick I'll bet that is one of the ways those people make money, stealing from innocent trusting people like myself, but then there was another charge of $2.36 which I also don't understand. The rude man on the phone was trying to tell my that those charges aren't even from them, when it clearly shows the same information on my bank statement as all of the other charges on my account. Then just the other day after numerous phone calls, hang ups, emails, and website complaints I got charged $83.80 again! How is this possible?!? How i this legal, I've canceled, I've called, I've emailed. What more can I do to get them to stop taking y money!

So I called again, after 3 times being hung up on I got through, explained my situation and got a refund only for the last $83.80(supposedly, I haven't seen it in my account yet.) And the whole time the same rude guy on the phone is trying to tell me to give it to my friends, buy some more for my friend at a discount?!?!? WHAT? Just exactly how slow does a person have to be?

So, In conclusion Happy Customer and 100% satisfaction, NOT SO MUCH!

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Liza
, US
Mar 12, 2009 8:12 am EDT

I ordered the 'Free' trail and paid shipping. I was allergic to it and spoke to a man about canceling any more. In the meantime I received two more bottles and was charged 78.81. I called again and was told I was within the alloted time to return the product and assured there would be no more sent.. When

The charge of 78.81 on March2 has never been removed from my checking account. I called the listed number again today and was told they had 'no record' of ever charging my account. The person I was talking to could hardly speak English and kept whispering to someone for answers to my questions.

Finally after some time and much whispering, she told me to send them I copy of my bank statement. When I asked for a post office box she refused to give me one and told me I could only fax it to the web site.

I have contacted my bank, changed the card and am hoping someone can help me to keep this from happening again and to get my money back.

This company should be put out of business immediately.

I will send a report to the Attorney General for the State as well.

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Teresa
, US
Mar 25, 2009 6:46 am EDT

I too was taken by the Advanced Wellness Research. In January I decided to try their supplements but after a half hour a co-worker warned me that it was a possible scam. I then called back to cancel my free trial and I was told that they couldn't cancel the order. I had no choice but to take the trial and if I didn't like it to return it. I used their instant message customer service and luckily I printed out the whole conversation. They told me that when I returned the product they would cancel any further orders. I did exactly what they told me and returned the product (of course you can't just put return to sender on the package) and the kind postman asked if I wanted to get a confirmation when the package was returned. So I paid extra for that and SAVED EVERY DOCUMENTATION. Of course like others, I was surprised to see not one but TWO charges to my credit card. I was pissed off beyond belief and ashamed to be taken in by this scam. I called the company and after one failed phone call, I called again. After listening to people talking and not paying attention that I was on the phone wanting to speak with a customer service person, finally someone talked with me. A middle eastern woman 'helped' me and after badgering her why they charged my account, I was put on eternal hold. I then emailed them and asked why I was charged and their response was to thank me for having a question and to call the number to resolve my issues. So I called back and finally spoke to another middle eastern person (a man who said his name was Den). I kept my cool but was persistent with him wanting to know why they charged my account. After some tension between he and I (and finally I told him to just stop talking from a script and TALK TO ME about why they would do this). I told him I had confirmation of returning the product to Nampa, ID (that looks like a ### hole if you google earth it and get the photo of the area. there is no company there!). I also told him that I printed out the online customer service conversation (that they strangely don't have anymore!) and have in writing that they would not charge me or send me anymore products. BTW, they did send me more pills and when I gave him the order number on the front of the package, he said that was not an order number. Then he wanted to put me on hold so he could talk with someone and I said no since the last person put me on hold and never returned. He promised he would return and said he needed a minute. I then became stern with him and said he had one minute and better do it now. He then said he may need more than a minute and I said 'then put me on hold right now, go, and you better be back in one minute. Go, I'm timing you' His voice became nervous and said he may need 1-2 minutes and I then said, 'GO, stop talking with me and go...put me on hold and you better be back in no more than 2 minutes'. He put me on hold and I did time him. He came back in 2.5 minutes and said they would refund me both charges. I told him I wanted him to email me to confirm the refunds. He asked for my email address and I told him I already gave him the address and to repeat it back to me. He was a bit surprised by that and I said, 'repeat the address back to me. You took my name, address and email address at the beginning of the phone call, so repeat it back to me'. He then did repeat it back to me and I think I asked 2 or 3 more times (almost in disbelief) to assure me that they would refund my money. He confirmed the refund and promised to email for both charges.

I did receive two emails to confirm both charges would be refunded and I was so amazed that I did receive the refunds! I don't trust this company so as soon as my monthly charges from other vendors came through, I called my credit card company and requested they close that account and open a new account with a new number so if that fraud company thinks they can charge my account again, they won't be able to! PLEASE MAKE SURE TO CANCEL YOUR CARD AND OPEN A NEW ACCOUNT IF YOU MUST GO THROUGH THIS CRAP!

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Nicole
, US
Apr 24, 2009 9:29 am EDT

I bought the trial which said, clean your teeth for only $6.95. Now they say I signed up and have charged me $85.92 and $81.30. I called and they are in India and will not refund my money. I have not received the products. My credit card was a pre paid card, I will file a dispute, but not optimistic about a refund.

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L. Catlin
Newberry, US
Jun 05, 2009 2:19 pm EDT

Today is June 5, 2009.

On May 30, 2009, I received a call from Master Card Company from the Fraud Department telling us for a possible fraudulent charges to my credit card. And yes indeed, my credit card has many unauthorized charges but we did not know who or what company used my credit card. My credit card is not stolen, I have it with me.

Yesterday, June 4, 2009, I received a package came from "Advanced Wellness Research" and inside is a "Bright Teeth Whitening Kit" with the note that... thank you for the order. There is no amount of how much is the charges. Right away, I have a feeling that this is one of the unauthorized charges that the Master Card caught.

I am so mad! Right away, I called the company...I told the customer representative that I received a package from them that I did not order. And she told me that I order it online and my name and address is on it, but the email address that she gave to me is not my email address and the fake email address started with my last name. She said my credit card has been charged for $4.89.

Now, in the middle of writing this complaint...

Today, June 5, 2009, I received another product from " Earth Essence Nature Beauty Health" 230 West 400 South, Firth Floor, Salt Lake City, UT 84101, Tel. # [protected]. The item is a skin renewal trial "no cost" but the shipping cost is $7.95, but they make money in sending you their product monthly. I don't know how much they are going to charge monthly because I did not order the product. And yes, the date of the 2 sales receipts are May 30, 2009. Leticia is the sales rep. but she cannot give me her last name and also she cannot give me the email address that she has in their file. I told her that Master Card caught already this fraudulent charges. And I told her that I'm sure that I am not the only one has a complaint about fraudulent charges from their company, and she hang-up on me. I will make another complaint to this company!

I did not loss a cent from these charges but I want other people to be aware of these companies and maybe in the coming days I will still be receiving another product/s that I did not order.

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Mike
, US
Jun 13, 2009 4:24 pm EDT

I sent for a free sample bottle of acai pills for weight loss, paying only for S&H of about $1, which was paid for by VISA. Now, 6 weeks later, I find charges of $78.81 and $83.80 on my VISA.

I called the company. They claimed that I signed up for monthly shipments and that they had shipped me one months worth last month -- which I never received. I obviously protested vigorously but they would not cancel the charges. They actually had the gall to 'give' me a $60 refund!

That call sounded like an Indian location, so I gave up on that approach. I called my credit card company, who told me they have had many similar complaints about Advanced Wellness Research. They cancelled the charges against me.

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Bonny
, US
Jun 15, 2009 4:32 pm EDT

I tried the ColoFlush product from Advanced Wellness Research. I canceled the product within my free trial period so that I would not be charged, since I decided it was not for me. I was charged anyway (almost $80). I called the company to get a refund and they said they would only refund me $60 of the almost $80 they charged me. I have NOT seen a refund of any sort. DO NOT BUY THIS PRODUCT and tell anyone you know to stay away from any of the products that Advance Wellness Research puts out. Very Bad Experience.

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DSpieker
Canyon Country, US
Jun 24, 2009 12:14 pm EDT

On May 20, 2009, I was charge full price on my Mastercard for the Bright Teeth Whitening System when I was told I would receive it for shipment only. Then, on June 2, 2009, I was charged again full price ($78.93 plus foreign transaction fee of $2.35) and I did not order nor authorize this at all. The only way I found out about the charges was when I received my bank statement for the debit/Mastercard. When I called to return the first order (#627440), I was told I COULD NOT RETURN ORDER #627440! And I was told the second order had been shipped (which I have not received).

I am furious! And I will take this to a higher authority, if necessary. This is totally a scam!

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John
, US
Jul 08, 2009 4:32 pm EDT

I did not receive a second page nor a cancellation date and I'm still being charged for the $78.00. Shame on Oprah and Rachel Ray for trying to sell this when I'm not out money that is needed for other payments.

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Mathew
, US
Jul 08, 2009 5:19 pm EDT

I received my initial product promptly. Then I found two additional charges to my credit card. For a total of $166.68. These people are scam artists. We have to stop them.

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Carla
, US
Jul 11, 2009 10:18 am EDT

There pitch was is... here is a FREE 2-week trial of "BrightTeeth" Whitening System if you will pay the shipping. within ten days you have a charge on your card for $80.50 and when you call them you get somebosdy in India telling you that it was at the bottom of the page and that you are on a monthly charge until you cancle. This kind of ripping people off has got to stop in the country.

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Parker
, US
Jul 11, 2009 11:15 am EDT

Got a sample of teeth whitening system charged just shipping now see 69.99 out of my account total scam.

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Melissa VanVleet
, US
Nov 21, 2011 7:03 pm EST

I have tried numerous times to get in contact with company and all I ever recieve is an answering machine. Sent emails and would get a response saying that my 30 day trial expired after it took over 2 weeks for the shipment to get to my house. Was told via email that I would not be billed but S&H and my credit card was charged that plus $78.81. Yet the product has never been used. I wanted to send unused product back and demanded a full refund and have heard nothing since. Not for sure what to do now !

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sunsuny
, SG
Aug 22, 2011 10:06 am EDT

I also was scammed before and not once but finally found a reliable site to get my Sibutramine pills and now I don't have any more problems.
I orders my pills on www.generic-meds-store.com and I'm very satisfied with both service and products.
Here in Singapore I know many people that order on this site and all of them are happy with the site services. So I do recommend it to you all

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Jane G.
Jackson, US
Oct 15, 2009 7:05 pm EDT

I am having problems stopping the product. I even called my bank to assist me with the charges that keep coming out. I have been trying to get this stopped for 5 months. This is the first time I have ever been scammed. I am waiting for $350 refund.

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DUHHHHHH
, US
Oct 11, 2009 3:35 am EDT

I too was scammed...finally got a "partial" refund after agreeing to return the product I did not order! To add insult to injury, I noticed a charge on my account, called the phone number and was told I ordered some kind of fitness video (I did not!) after giving out my card number to order from this company. I received a credit the same day but I called and canceled my card anyway and received a new card and card number. WORD OF ADVICE: don't order ANYTHING online, EVER. I will not order anything "trial" ever again because I don't trust any of these people.

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silver65
Holland, US
Sep 17, 2009 9:05 pm EDT

I've been trying to get money back since May - it's now Sept. Bank is still investigating and asked me to return the product, even though I was told by their "rep" from India that it would be returned to me. I did get a confirmation receipt that it was accepted. As I told them in the letter I enclosed "I have more time than money and would go on every website I can find, including BBB and involve my attorney, if necessary".
I'm afraid as the economy worsens, there will be more and more of this "stuff" going on.

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Rich Densel
Pequannock, US
Aug 13, 2009 10:48 am EDT

I too believe that I was scammed. My checking account was charged $78.81 to the day...14 days from the time the product was ordered! not when it was received. The rep does spout the company line...sorry there is nothing that can be done. It was only after I wrote a third letter threatening to go to the Better Business Bureau that I even got the courtesy of a return call from their "customer service rep". I have still not gotten any satisfaction but I will still keep trying.

Rich Densel

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Pissed in Cali
, US
Aug 07, 2009 4:17 am EDT

I wish I had checked this cite prior to ordering. My bank contacted me regarding a transaction. I went online and found 1 transaction for $74.94 (Re-start cleanse should have been $4.99) and the other for $78.88 (ACAI, which should have been $4.99). I will attempted to contact them first thing in the morning. Though, I'm PISSED and cannot afford this "hit" (California State Employee 2009-3 work furlough days per month), I used an account for "allowance" purposes only!

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marsha H
Virginia Beach, US
Jul 29, 2009 10:40 am EDT

After reading all of these posts I can only say that the stories are all the same and we seem to be getting the same run around. I too have placed numerous calls, filed complaints, returned product and still month after month am charged. I was told to submit a copy of my bank statement to the customer service dept, ummm no, I have submitted letters of cancelation, am returning yet another bottle certified mail, etc...my bank too is investigating it as fraud. A company with this many complaints should not be able to practice bussiness in this matter, in fact should not be able to practice at all...Hopefully an end is near

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2no_or_not2no
Hoboken, US
Jul 23, 2009 8:26 am EDT

1st send back the products and get a tracking #, 2nd in each package put a note stating all shipments and membership were/was canceled on: (put the date that you canceled for the very 1st time). Call your credit card co. And file a dispute. Ask specifically for the disputes department. If they won't do anything call the headquarters of the credit card logo (MC, Visa, discover, Amex). Getting your money back for this situation should be easy as pie for your card co. if they can't they are incompetent and it's time for you to find a new card co.

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Display Name1
Anaheim, US
Jul 18, 2009 10:57 am EDT

I was able to cancel my order without any hassle. I carefully read the terms and conditions before placing the order on the website and that's how I knew how this company works. Some of their customers have the credibility to get huge discount offers. You need to call them for discounts and can get up to 90% off on the purchase. My friend who placed the order like everyone else DID NOT read through the terms and conditions and got charged.

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jaser1230
Pearland, US
Jul 17, 2009 10:12 am EDT

Contact your credit card company for assistance. I contacted Chase's dispute department and they actually conferenced in their Customer Service department. I got cancelled, got my refund and will never do business with these jokers again.

Most major credit card companies should be able to help you out.

Hope this helps.

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snype1119
, US
Jul 16, 2009 8:24 pm EDT

I too am a victim of these people (and others that I suspect are connected to this company). I never ordered one thing from them, I have never even heard of these companies until I started receiving unauthorized packages.

It started on Tuesday when I received a package from AG Skin Care containing wrinkle cream and a charge on my Chase Visa Card. I disputed the charge and the package is going back with HUGE lettering on it that this was done with a stolen credit card.

I filed a complaint with the Better Business Bureau and we are now waiting to see how they handle the refund.

Yesterday, I get home to a package from China. I can barely read the package because it is all in Chinese characters. This one was for Guarana pills. The product is Guarana P.U.R.E. That one is going back with huge lettering on it too. I found the website that sells this product and sent them a nasty email. However, the charge never showed up on my Visa card.

I called my Chase Visa people and had my card number changed and added the fraud protection to the account. Hopefully, this was done before the charges from Wednesday and Thursday can be thrown on there.

Today (Thursday) I return home to find a package from Advanced Wellness Research that contains wrinkle cream. This time I found out the phone number for this company and called customer service. I get some drone customer service rep in India (who I couldn't understand at all) who insisted that I did order the product and that I authorized its delivery. He could not grasp the idea that the purchase was made with a stolen credit card. When I asked to speak to a supervisor, I was told that I would have to wait 72 hours for a supervisor to call me and then the rep hung up on me. I called back and got the next rep to give me the last four numbers of the credit card used (the card that I suspected, judging by the charges incurred from Tuesday's delivery).

I am furious!

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Chuck Turner
Sandy, US
Jul 11, 2009 2:11 pm EDT

This is a widespread scam.

Complain to the FTC - if they get enough complaints they will take legal actions against this company.

Go to: www.FTC.gov - file a complaint: online form or by phone

You can also report it to the FBI - they have a website just for internet crime and fraud - takes 5 minutes to fill in the complaint form:

www.ic3.gov

As for a refund you need to contact the fraud department of your bank or credit card company and get them to do a chargeback on all unauthorised charges. See: www.chrismalta.com/scamtip1.asp

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2no_or_not2no
Hoboken, US
Jul 11, 2009 12:36 pm EDT

did you read the terms and conditions b4 giving out your credit card info? did you cancel w/in the free trial period?

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Jim Goldfrank
Ocala, US
Jul 07, 2009 10:47 am EDT

I have been on here before. Chase Visa gave me credit for the bottle I returned return receipt required and the credit for the charge for the bottle I never received. Chase has never answered whether they have or will stop accepting charges from Advanced Wellness. Jim Goldfrank

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sokhachy
Anaheim Hills, US
Jul 04, 2009 5:51 am EDT

the worst company ever, after i cancel my account they still charged my credit card, they didn't want to give a refund. I didn't even like their product, is horrible it burned my gum really bad.

PLEASE... PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY OR ELSE YOU WILL REGRET IT LATER.

These customer reps do not care about their customers at all even though they know that the company they work for is a fraud/scam. They trained very well to ripped off their customers.

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PUT THEM OUT OF BUSINESS
Topeka, US
Jul 03, 2009 9:28 pm EDT

I feel pretty dumb right now - not because I feel scammed, but because I knew about having to call within 14 days to cancel but forgot to do so. I've done these online free trials before and I always remember to call to cancel - I forgot this time and I am regretting it big time. I was obviously reminded to call when they sent me a second dose of their crappy teeth whitening product. However, what I am extremely furious about right now is the fact that they are charging me not only for the second shipment, but the FREE TRIAL as well. They fall back on the language that the free trial is really a free trial PERIOD. So if you do not call within the 14 days, you pay for that period. I told them I would like to return the second shipment for a refund, but they said there is a 20% restocking fee! When you factor in the cost to FEDEX or UPS the package on top of that, you are just better off taking their offer of 50% refund of the last charge. Their terms are clear, but I agree that they are running a very sketchy business. I would like to try to put them out of business. Here's how we can all help to do so - order another free trial. Use another credit card, and get friends to participate if you can. After ordering the free trial, just remember to call right away and cancel. If enough people do this you will essentially be forcing them to push a bunch of their ### products with no return in profit. Ok, last thing - since they are playing hardball on the language of the terms - you may want to play this angle - My bank account statements have charges from MY WHITENING and BRIGHT TEETH. The Terms clearly state that your payments will show as ADVANCED WELLNESS RESEARCH. They claim that the former two are just product names, but I am going to argue erroneous and unauthorized charges since I did not authorize charges to either MY WHITENING or BRIGHT TEETH.

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angiemarie
Rockvale, US
Jul 03, 2009 1:45 am EDT

They are telling me that they cannot issue an RMA number to me since I canceled my account. Why WOULDN'T I cancel it - so more charges can be posted to my account?! Do you have the address you sent it back to? I have one from Wood Dale, IL and Miami Beach, FL. I don't want to send it to the wrong one and them use that as an excuse too! If you could forward me that information, it'd be much appreciated.

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RHwithdishonestcompany
, US
Jul 01, 2009 2:32 pm EDT

I too ordered this product and returned it via certified mail. When I called the company to find out why I did not get a refund, I was told that on the website it states that I have to call the company for an RMA number first before returning the product. This information is clearly not included in the packaging, so too bad for me. The product was returned to the right address and I have proof of receipt, since I paid for delivery confirmation. BEWARE.