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2.0 4 Reviews

Advanced Tech Support Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Advanced Tech Support with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Advanced Tech Support reviews & complaints 4

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5:46 pm EDT

Advanced Tech Support advanced tech support payment through safecart

I purchased Advanced Tech Support computer service through Safecart with a credit card. The following month, my credit card invoice showed a charge of several hundred dollars from "Safecart" that I did not recognize. I called the credit card company to reverse the charge. They processed a "conditional credit" and then researched the charge, found it was valid, but did tell me the name of the Company (Advanced Tech Support) and reprocessed the charge to my credit card. Several days later, I called Advanced Tech Support for service, and was informed that my contract had been cancelled. After several conversations with Safecart, Advanced Tech Support and the credit card company, it was determined that Advanced Technical Support retained the money, but "Once a contract has been terminated, it may not be reinstated, even if the invoice has been paid." Even though Advanced Tech Support has only supplied about one month's service and has been paid for a full year, they have cancelled the contract. They indicated that once a contract has been cancelled, it may not be reinstated without FULL repayment. This problem was discovered on April 26, 2017 on Advanced Tech Support's ticket [protected].

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SafeCart Customer Service
Victoria, CA
Jun 01, 2017 12:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption. You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/new-loginby calling our Customer Care Team. Our Customer Care line [protected]) is open 7 days a week from 6am to 6pm PST.
Warm regards,
Jennifer
SafeCart Customer Service

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abarge
, US
May 30, 2017 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are very sorry for your recent trouble and will be happy to sort this out for you. Please email one of our senior managers at abarge@inboundcallexperts.com and he will be able to assist you moving forward. Again, we are very sorry for you recent experience and will make every effort to resolve this for you.

ComplaintsBoard
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6:36 pm EST
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Advanced Tech Support Breach service contract

I purchase a 4 year contract for $800.00. My account terminated after 3 years. The 3 year plan was priced at $760.00. I negotiated a 4 year term and actually paid $800.00 as agreed. Of course the employee I spoke with then no longer works there and there are no notes in my file to support this conversation. I have been asked to email them proof of payment from 3 years ago. Their supervisor's email is [protected]@inboundcallexperts.com Of course these was no consideration for the two months of "no service" back on 2014 during their shut down over legal issues! I would simply like the extra year of service that I paid for (they offered it to me for $199.00, but I declined).

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4:40 am EDT

Advanced Tech Support Specialist didn't repair my laptop

I contacted the specialist from the company Advanced Tech Support. I had some problems with my laptop, and they promised to repair it within several days. I received the laptop back, but all problems remained. I contacted the specialist, but he refused to return money or repair it again. Company is total scam, so be careful and better don’t deal with these dishonest people. Share this info or post your comments.

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Is Advanced Tech Support legit?

Our verdict: Complaints Board's thorough examination reveals Advanced Tech Support as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Advanced Tech Support stands out for its commitment to quality and security. Clients considering Advanced Tech Support should delve into its customer service record to gauge compatibility with their expectations.

Advanced Tech Support earns 94% level of Trustworthiness

Perfect Trust Endorsement: Advanced Tech Support achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Advanced Tech Support. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Advanced Tech Support's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Advancedtechsupport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Advancedtechsupport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a advancedtechsupport.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Advanced Tech Support have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Advancedtechsupport.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The advancedtechsupport.com may offer a niche product or service that is only of interest to a smaller audience.
  • Advanced Tech Support protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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10:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Tech Support Bad customer support

I ordered Advanced Tech Support 2/15/2013 - $220 for 1 year. I also bought MalwareBytes Pro - $50. They promised me that all my laptop problems would be fixed and that it would run better than it ever has, and that they would keep it tuned-up for a year. They performed a tune-up and scans. They worked on my Trend Micro security software problem conflicting with the new MalwareBytes. They finally got this fixed. I requested a report of what the results and they said they would send me the report. I emailed them a list of a lot of the problems I’m experiencing with my laptop, in extreme detail. Every time I called I asked if they looked at it and no one ever did. One tech couldn’t even find it under my account.
They worked on my slow videos problem for hours. They downloaded Google Chrome and told me to use it for watching videos. I tried it and when I tried to enlarge the video, Chrome crashed. I called back and a different tech said not to use Chrome because it’s not that good. He tried fixing the slow video problem, to no avail. They also couldn’t fix problems with DVDFlick crashing and other DVD burn software not working correctly.

A few days later, I had to install an update to Trend Micro which caused conflicts with MalwareBytes again.

Every tech who logged in did the same things – CCleaner, MalwareBytes scans, reinstalled Internet Explorer 8 and Flash Player, downloaded Toolkit V 1.5 and ran it.

When you call them, you have to explain the problem(s) to an operator and hope they can convey it correctly to the tech. You don’t get to talk to the tech unless he/she calls you back. This is very inefficient.

The next day, I called them at 4:30 a.m. because the problems were still not fixed – Trend Micro and MalwareBytes were still conflicting, videos were still slow and DVD burn software still not working. After several hours I noticed my email was empty! They said it got corrupted! They spent all day trying to get my email back. They were at least able to restore my Address Book. They downloaded all kinds of Restore software – Recuva V1.45, software packages from filehippo.com, Undelete Plus, REST2514, did all kinds of scans – the same as they always run every time I call them with a problem. All of the testing they did was from downloading/using free software from the internet – they didn’t have their own tools that were better than free ones. I kept calling them and requested their most experienced technicians and they said they would get the most knowledgeable techs on it. Never happened!
I again asked for the report of the initial tune-up, this time from a supervisor, and he said they don’t keep reports of what they find. Why did they all string me along then, unless they don’t have any set policies that everyone adheres to. Inefficient and Incompetent.
At this point, my Desktop was also a mess. It looks like they dumped hundreds of files on it. They were my files from my personal folders, not to mention all the junk they downloaded. My shortcuts didn’t work either. And my directory structure was all messed up.
They never called me to update me on the progress as they promised they would. Their session logged out after 10 p.m. My laptop was out of commission all day long.

The next morning, my email folders were still missing. I called them at 5:30 a.m. and again requested an experienced tech. At 8:30 a.m. I got a screen message from them that my problems were all fixed. I checked, and nothing was fixed!
Not only aren’t they getting to my original list of problems, they’re creating devastating new problems! And spending all their time trying to fix their own mistakes.
I called back at 9:00 a.m. and the tech was rude and condescending. He acted like the problems were my fault that they corrupted my Outlook email. He said they called me but I wasn’t home. This is an out and out lie – I was home all morning and my Caller ID history showed NO phone calls that morning.

I called them back and let the operator know how frustrated I was and again asked for an experienced tech to work on my laptop. I later found out that the tech who logged in to work on it had no experience with Windows and worked only on Macs! So much for an experienced tech. I requested to talk to a supervisor and was told he would call me back “in 2 minutes”. He called 3 hours later while I was on the phone with my new tech support that I had to buy. I didn’t answer.

The week before ATS messed up my laptop, I backed up my whole C drive using Western Digital Smartware. I went in to try and restore my email, which the software was supposed to backup, and couldn’t find it. I called WD and the tech said that my email wasn’t backed up because there wasn’t a folder called MAIL on my laptop. I didn’t know what he was talking about. The software documentation says it works on Windows XP and didn’t mention anything about this folder. I kept asking how this folder gets created and he was unclear, saying it should have been created when “My Documents” and “My Music”, etc, were created. He said to go back to Staples where I bought the drive. But he’s just passing the buck – why would Staples be responsible? They didn’t write the WD software.

While looking around before hiring a new tech support, I noticed an important personal file was missing. This file contained my personal financial information. This panicked me!
They had access to all my personal information. I spent the rest of the day cancelling credit cards and changing passwords. And I also disputed the ATS charges.

My new tech support was able to get my email back, but couldn’t get back my list of blocked sites. Who knows what else is still messed up – time will tell.

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joe dail
Tarboro, US
Nov 27, 2015 7:19 pm EST
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I paid I think was 150.00 for a month I had to call them every time I got on my computer there was the same thing .I told them the problem I was having every time I even told them my wireless mouse model and brand and they never got that right ' I used my computer more with the than any other time that month . I called and wanted to cancel but they wanted me to give them another try and take a guess what when I called back to let them know that they had not fixed the problem they told me that I would need to pay another 150.00 after all total amount of 350.00 dollars of total rip off I have nothing to show for it . Beware !

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LODO
Frederick, US
Feb 22, 2014 3:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Exact same situation here. Computer now completely unusable after 4 months of Advanced Tech Support. Would not recommend this company to my worst enemy. Take your broken pc elsewhere!

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Phone number

+1 (800) 978-4501

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www.advancedtechsupport.com

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