Advance Auto Parts
reviews and complaints

I went into Advanced Auto February 19th, 2016. The problem or the issue was customer service. There is a lady and her name is Sherry. I was standing in line to ask a question, and she didn't ask how may I help you or anything. She let 1 person cut in front of me and did not say anything. And when I finally did got the chance to speak to her she gave me a mean nasty attitude. All I wanted to know is if they had some valves for my car tires. I guess that was too much to ask. She was terrible and customers should not be treated like that, especially when I am spending my money there. I started to walk out and not get the valves, but I needed them and I let someone else check me out!

The Key West store needs some qualified help! At any given day or time you can walk in this store and there won't be a single employee available to help customers. They're either outside helping someone install something as simple as windshield wipers, or they're outside having a cigarette break, or they're in the back oblivious to the fact that they have customers waiting to be served. If there is an employee at the desk, they never once ask if they can help you find something. I know we're on "Island Time" down here but the employees at this store are on NO-TIME except their own. Oh, by the way, this store is usually out of whatever I'm looking for but it takes 10 minutes to find that out because you can't find anyone to ask!

I'm always missing from computer on high dollar purchase anything with a real warranty. And always have to make two or three trips in order to get parts that's are supposed to be in stock? But aren't there, but we can have it in the morning at 8:00 a.m. then it's not in don't know why? we can get it at 2:30 p.m. today. sorry we will have it tomorrow... At this point I just want to tell them to just go( **** ) them selves. So no longer will I purchase anymore products from this company. I don't care if I have to pay 20 or 40 dollars more else where..It will be worth it to save the bull s**t runaround. Oneida location store is under some of the worst man ament I have ever seen. I used this store for over 10 plus years...I will not pull into this parking for no reason ever again...your polices really need a serious over hall...

was told had to cut back on all employees hours but i got cut 5 hours the other full time driver didnt get cut any neither did part time . we are drivers for advance, heard and was told that because i am female and need this job as unemployment is high i would deal with it so thats what i am doing as i only have my income unlike the others who have ssi pensions and wives jobs i dont i just like to say this a place that walks all over females

On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, zip code 21220. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. After purchasing this battery it was hit or miss on whether or not her car would start. She took it back to Bill numerous times and was told a plethora of excuses. It's the starter, it's a loose connection, it's the WEATHER (70 degrees mind you). So on Friday November 6, her car would not start at all. So she had it towed to her dealer where they tested it and found that she had been sold a useless, dead battery. My mother promptly called Bill and met him at his store where he quickly dismissed her saying sorry lady but you aren't getting anything back. He REFUSED to replace or refund my mothers money. He was extremely rude and arrogant and was acting like a despicable human being. When I called to have a discussion with him because this is not right at all, he THREATENED me with calling the police and saying I was harassing him. This man knows he did wrong and took advantage of my (ill by the way) single mother. I've contacted corporate but am still waiting on a response before I take this to the newspapers and news stations. This mans behavior and total lack of customer service and compassion will NOT stand. I've posted this on many social media sites in my community and received an outpouring of responses from members of the community also saying they were mistreated by Bill. I cannot wait to hear from corporate on what the outcome will be. I'm sure they don't want to be known as a company who condones their managers taking advantage of ill single women.

Called Advanced Auto Parts in Wis Rapids Wisconsin On Numerous occasions, Been put on hold for over 15 mins, With that loud music. The employee's that put me on hold names are Bob Mullen, Carl Sailor, and Carl Herrman, I'm on my cell phone and the minutes add up when your trying to find a part. Very frustrating. and aggravating. Does this company want your business or not...

Advance web site does not allow you to use gift cards. Only in store purchases for gift cards. Well, I prefer to shop online and take advantage of discounts provided there. I think they are the only company in the US that does not accept gift cards on their web site. So to me, this $50.00 dollar gift card is of no value. Their official answer is that the web site is not set up to do so, but we all know there has to be some other reasoning behind it and I am sure it is about MONEY...they make more money when you shop in store. Because making a change on website to allow for this is not a major change as all other companies do it.

We bought 2 cv axles for her jeep. I replaced one and decided that the other was ok, and replacement was not necessary. She returned to the store with the $70 part, and a return was refused, they said that it had been installed. This was not the case.

As a former general manager for advance auto parts in denver, I would never attempt to pull something on them, nor would I have ever gotten away with such horrible service.

I have always trusted advance because I knew the parts are good and so are (Most of) the people. Clearly that has changed. I'm done.

I have a commercial acct with them, and with the reiceipt i went in before i removed the bad shocks, asked if they would replace them and they said yes. Next day i returned with them and i was told they would not replace them, this is on my personal car i was very pissed off and closed my account with them on the spot, now i deal with napa, or rock auto only !

Be aware - FRAUD
According to other reports I have read on this site, Advance Auto Parts has a reputation for not honoring rebates advertized. On May 14, 2014 I purchased parts from the Katy, Texas location and received a receipt clearly stating the purchase was eligible for a $10 rebate between the dates May 1 and May 30, 2014. I don’t usually participate with these promotions but decided to apply online as prescribed. I provided ALL of the required information the day of the purchase, but to my surprise on May 29 I received a rejection by email.
Your Rebate was not approved for the following reason(s): Your transaction does not qualify for any current events.
I contacted the customer service department and the person I spoke to agreed I had properly provided all the required information during an eligible promotion period and she would forward the information for approval. On June 5, 2014 I received and email from Jimmy Alicea @ [protected]@help.4myrebate.com stating I would receive further follow up by a company representative. I'm still waiting June 25.
This seems to be a rampant issue for Advance Auto Parts, deceptive & misleading and I do not recommend others to patronize the company at any location nationwide.

Hi, my name is John X and this is my complaint:

This company has to be one of the most pathetic, low down retailer ever in terms of employment. The employee retention rate is so low that they will be content to even keep one employee for 2 months. I have slaved my ### off there for over a year and a half and I can honestly say I do want to get the ### outta that ### hole. I have personally witnessed over 20 employees quit this hellhole job in less than a period of 17 months since I've started in late 2011. And to make it more exciting, the General Manager who hired me, quit also. I started at $7.71 and finally 8.27 an hour, which I feel is very ###ing pathetic. I asked for a pay raise but the new manager doesn't seem to give a ### about my dying request. I have bills due each payday that is over $300 and it takes a huge portion out of my paycheck. I have over 5 years of automotive experience and all I do there is deliver auto parts to shops. How ###ing shameful is that! Furthermore, those with NO automotive experience, get promoted faster and to make a true American patriot angry, they promote Spanish speaking employees alot faster than those who have sound knowledge of the automotive parts. I swear every ###ing Spanish speaking Hispanic employee who works in the store who speaks Spanish gets promoted easily, that is ###ing racial bias. I am a black man and this really upsets me. It seems us hard-working, experienced black men are being conquered by the uneducated spicks.

I worked with a downright ain't-worth-a-### commercial manager, who I feel IS NOT qualified for the job but nonetheless, he "got" the job. He doesn't even know his ### from his head. He has an outta control temper especially if runs are taking longer than expected, he rushes me like it's the post office. Why the ### they rushed me like the post office when I'm a BARELY earning 1/2 of what the USPS letter carrier's starting hourly wage. Mother###ers better pay me like the post office for rushing auto parts or else I refuse to do the work. This [censored] even got into two personal conflicts with the two past commercial parts pro. You can tell this mother###er ain't a friendly person to work around with. If I was the manager, I tell him to be cooperative and friendly, or get the ### out of my store.

I have commercial customers who always complain about that [censored] commercial manager who sends incorrect parts on a frequent basis. Them commercial customers are also a pain in the ### to deal with especially when it comes time to pay up their bills. I had this one spick who always cusses me out and my store for charging him stuff he orders. This guy doesn't even know what the ### he wants. Every time I have to go collect from him, he always have an attitude and gives me that "What the ### are you doing here" look on his raggedy old face. I should just toss hot oil on the mother###er's old face, straightening it out.

For being a black man who works at the very bottom of this racially biased ###-filled retailer, I would seldom have an opportunity to work the front counter. When I greeted a spick customer, he asks in broken English "you a speakin Spanish?" Boy, does my blood pressure goes up when he said that, knowing full well I am a black man. When he asked me if I spoke Spanish, I just feel like saying, "Do you speak English or should I call immigration?" I am so fed up with all the spicks buying parts who can't even speak English and not even Spanish clearly.

After over 18 months in this ### hole, I have experience the WORST kind of employment I ever had in my lifetime. Thank God this company ain't intended to be a career. If Advance ever promotes hiring by saying "Career opportunities", boy, please. I just wanna laugh my ### when I see that ###. Oh and if you desire a job with this hell hole, please understand, that if you are 21 years of age, have some retail or automotive experience, and are U.S. citizen from birth who speaks the native English language, you WILL not get a customer service retail position, you will pissed on, mocked at by working as a delivery driver having to deal with dumb as ### commercial parts salespersons. Forget about getting hired if you 18 and are American who speaks English. Opportunity to promote to being a a retail salesperson who works the front counter, easy, just be a Spanish speaking Hispanic loser.

Company failed to honor advertised discount offer.

Company overcharged credit card.

Customer service failed to respond appropriately and blamed consumer for “confusion.”

Subsequent research indicates similar complaints from consumers nationwide.

Beware of this company’s deceptive business practices.

Company failed to honor clearly advertised discount offer.
Company submitted unauthorized overcharge to credit card company. Customer service blames customer for "confusion" and refused to promptly credit overcharge. Subsequent research indicates numerous consumers with same complaint. Beware of deceptive business practices of this company.

I went in as soon as the store opened to get an early start on my repairs and purchased a universal joint for my vehicle. After disassemble found the u-joint was incorrect, returned it for the ‘right’ u-joint even had to run to another store. Got back to install the ‘correct’ part it Also was Wrong. Went to O’Reilly auto parts, they got it right the first time. Went back to Advance Auto and they refunded my money but didn’t compensate for my extensive waste of time, gas and patients. They stated there books could not reference the part, so instead of telling me that First thing in the morning they randomly handed me parts hoping one would fit. I will NEVER work with Advance Auto Parts Again!

I bought a Optima yellow top battery from them two weeks ago and have not received it. UPS claims that they delivered it but they did not. I sent an email to Advance Auto parts customer service and their only reply was that the UPS tracking number says that it was delivered. I have since escalated the claim to Paypal and hope to get my money back. Here is the point. If a customer says they did not receive their item, then you should respectfully believe them and send out another part. This is part of the service in 'customer service'. Never argue with the customer and just fix the problem promptly. It may cost extra money but that is where you file a claim with the delivery service you choose to work with as a business decision. In the long run, the expense to replace the product pays off because then you receive repeat business and good word of mouth marketing. I have had such a problem before but the company I dealt with, quickly refunded my money, no questions asked. I tell everyone I know to buy from that company because I know they have good customer complaint resolution services.