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1.5 296 Reviews

Advance Auto Parts Complaints Summary

38 Resolved
258 Unresolved
Our verdict: With Advance Auto Parts's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Advance Auto Parts reviews & complaints 296

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12:43 pm EDT

Advance Auto Parts bad experience

I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere! We have been dealing with them and trying to get them to take responsibility for the damage done to my car. These people don’t stand behind their work and don’t care about their customers! This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.

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AAPSUCKs
Roanoke, US
Apr 04, 2012 3:16 pm EDT

Advanced Auto parts sucks. Leaving the oil cap off is incompatant...

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parts pro
Camp Springs, US
Dec 29, 2011 12:38 am EST
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never touch a customer car for this reason. Blame ! Parts sales Not service!

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NUNYA313
Fort Atkinson, US
Nov 09, 2011 3:50 am EST

OMG! LEARN HOW TO FILL YOUR OWN DA#N FLUIDS! or don't drive! You, lady are the reason people are so hesitant about HELPING others! They didn't have to fill that oil for you! They don't have "service assistants" you are ungrateful and rididulous!

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3:01 pm EDT
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Advance Auto Parts service

I went in Advance Auto Parts in Trenton, Ga. this morning...there was NOT another customer in the store. There were at least 5 workers behind the counter...putting up stock. I waited for about 5 or 10 minutes...NOT ONE worker even came to the counter to help me. Finally one came toward the front and said, I'll be right back...he picked up some more parts, went toward the back of the store and DID NOT come back...I walked out and will NEVER go in that store again. There is something BAD WRONG when you can't even get service.

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Vincentk
Henning, US
Aug 23, 2011 3:16 pm EDT

That is pretty sucky when that happens. Did you contact customer service about this issue? You may want to do that since the store will probably be having more issues and more people might go through the same thing you went through if managment is not aware of what is happening in their stores. I like adavce auto parts becase they hardly ever give me any issues with returning products.

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1:23 am EDT
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Advance Auto Parts terrible manager

Have had numerous dealings with bad manager at the clayton, ga store. Refusing to warranty items with lifetime warranty. Had incident with manager man handling my minor son, got kicked out of store, was a commercial customer that spent over 30k per year. Not the only customer to have had problems with this particular manager. Made a police report on the abuse of a minor. Called the corporate office. And guess what, no one ever called me back to even talk to me. Now the manager is trying to sabotage my son's work place and get him fired. What is the deal with this manager and my minor son? This is literally the million dollar question, corporate should care. Would you not think? If mcdonalds can be sued for serving too hot of coffee, why not advanced with a manager that has an obsession with a minor child? You would think the corporate office would at least afford us a return phone call. Any attorneys out there reading this call me at [protected]. All I ever wanting to do is do business with our local store without any hassles. Now, no one, can buy anything at this local store and use my corporate account. I now do business with auto zone in clarkesville, ga. And can not say enough about the customer service that they give me. They are courteous, polite and helpful. Definetly an "a1" company. I sincerely hope that no one else has had this problem with management at the advanced auto parts stores. The corporate office should realize that these bad managers are making a bad name for the company and putting them at risks.

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1:49 am EDT
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Advance Auto Parts - not qualified to install battery

Went in advance auto parts a couple of weeks ago and purchased there silver brand battery around 75.00 dollars.I knew the guy who looked up battery for me on their computer for model type for my truck.After i purchased battery i asked him to install it for me[my truck].They do this for you when you buy a battery from them.Anyways the guy goes and start...

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7:46 pm EDT
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Advance Auto Parts delivery, billing and service

I received an offer for $35 off an order of $85 or more for online orders only. Selected the parts I wanted from the web and checked to see what stores in my area were reporting inventory. Called the two stores that reported stock and verified that they did have the parts as I wanted to pick them up at both stores on 7/25. 20 minutes after completing my order Jess (Store 1229) called me and informed me that the parts that she assured me were in stock, were not, could not offer my money back for 5-7 days and let me know that I had to wait till the following business day to get my parts. Went to the second store that also verified to have my parts in stock and when I arrived was told that they could not complete my order and offered for me to pick up the rest of my order the following day at store 1229. On 7/26 I went to pick up the rest of my order and waited there for 1hr 30min for them to force me to take lesser brand parts and pay for them at less of a discount then was offered online. Still have not received a refund for the original order that they could not fill but I have been charged for the parts I was forced to take. When I asked the manager (Angel) for the corporate number to call and complain, he gave me a bad number, when I called the store on 7/27 to get the correct number Jess answered again and gave me a 2nd bad number. Called the customer service number and registered a complaint with them and also spoke to Zack (manager for store 1229) and registered a complaint with him

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AdvanceAutoemployee
Richmond, US
Aug 19, 2011 1:21 am EDT

I work for advance and I can tell you we do have computer errors showing us we have parts that we do not in fact have on our shelves. Also if it is a Wednesday we could have it in the store because it just came in our shipment and we have not yet moved it to the floor. These shipments are usually big and take us time between helping customers and the other things we are required to do. Perhaps it is the store in particular with which you are dealing with the store I am at has a wonderful management team who have admitted to making mistakes (we are human after all) and have done everything in their power to correct errors. I am not ashamed to say if I don't know the answer someone in my store probably does. I will not answer unless I am sure and sometimes I will double check to make sure.

Oh, and as for complaints about our parts... Well any company can get a bad product. Yes that includes NAPA, Autozone, O'Reilly, etc... Sometimes a part is made poorly or whatever and that is beyond our control. I have gotten parts from some of those other retailers paid more and still gotten a crappy part... I personally will recommend parts specifically because they have a warranty... I try not to recommend ones (particularly batteries) without a warranty. Isn't it worth a few more dollars for a battery with a warranty?

Oh well, what do I know I am just a driver.

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9:32 pm EDT
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Advance Auto Parts poor customer service

I am making this complaint due to the extremely poor service I received at the Advanced Auto Parts on Memorial Drive and Moreland Ave. near my house in Atlanta, GA. I had ordered a harmonic balancer about a week prior to the store visit, paid, and was told it would be delivered to the shop in 1 day. I went out of town for a few days, so I wasn't able to pick it up until about 4 days later. I came in the shop walked up to the cashier said "Hi" and I was not greeted or responded to, so I proceeded to explain why I was there. I told the cashier I was there to pick up a harmonic balancer that had been delivered. Once again I received the silent treatment. So I assumed maybe she wants to see the receipt, so I began searching through my wallet to find my receipt. I finally found it after searching for 2 or 3 minutes. Mind you the cashier did not speak or get the balancer ready for me once I had the receipt, her entire aura was very rude and nasty. I finally handed her the receipt and she went to get the balancer and then handed it to me, and once again said nothing. I told her she was rude and asked to speak to the manager. She then responded that she was the manager and I was shocked and appalled. How can a store manager treat a paying customer so rudely I thought to myself. So I let her know, and she claimed she was not being rude even though she was. I have patronized this particular Advanced Auto Parts many times and never dealt with her, because many of the other assistant managers are much friendlier. However this one encounter with MIESHA, the manager for that day, will ensure that I never patronize this particular Advanced Auto Parts again. She should be reprimanded and put on a probationary period, because her attitude was very nasty and unprofessional and it is costing this store good customers such as myself and I'm sure many others that have dealt with this woman.

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Update by SLeighJean
Jun 14, 2011 11:21 pm EDT

Clearly you people can't read. She was rude, end of story. I was there, you were not.

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JKDE
, US
Jun 14, 2011 11:14 pm EDT
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You ordered a part and paid for it.

They got it for you in one day, and held on to it for four more days.

You finally handed her the receipt and she went to get the balancer and then handed it to you,

That is great customer service.

You want friends, sign up on Facebook.

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11:35 pm EDT
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Advance Auto Parts - ill mannered service

I was in there shopping about three weeks ago, it was a Tuesday afternoon when I was in there shopping looking for parts for my vehicle. I had witnessed an altercation between some associates at this store. A man proceeded to push a cart full of merchandise in to a young lady while she proceeded to stop the man. They went into the back room.Where I had...

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6:42 pm EDT
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Advance Auto Parts misleading promo

15% Off $100 + $50 Off $100 Coupon for a Future Order (Online) - READ THE TERMS CAREFULLY

Advance Auto Parts had promo stating "Advance Auto Parts: 15% Off $100 + $50 Off $100 Coupon for a Future Order (Online)". If you want to save money and not get ripped-off with this or similar Advanced Auto Parts promo READ THE TERMS CAREFULLY or do like I do, don't shop there anymore.

First of all the $100 purchase is before taxes, I got that and added small item on top of the $99.99 purchase I made. However the $50 coupon never came because my purchase AFTER the 15% off was below $100. There were other terms as well probably intended to confuse the consumer.

I already installed the item and made changes to my vehicle so I cannot return it. But the beauty of capitalism is that there is competition and I can take my business elsewhere and educate others to be more careful than I was. This promo is intended to be misleading.

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AverageJoe13
Brockport, US
Nov 07, 2011 8:03 am EST

First of all you are an idiot. There isn't a coupon in the world that discounts a tax amount. Secondly it is your own fault for not reading into what you were purchasing. You are exactly what is wrong with this country. Take some responsibility for your actions instead of ### and blaming it on someone else, and at the end of the day you still saved 15% so why are you ### to begin with.

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NOMOREADVANCE
tulsa, US
Jul 04, 2011 6:42 am EDT

I also had the same happen to me. They are playing games with the small print. after discounds, tax and other things. the sub total is not the $100. The online mamagers are not willing to work with anyone. I waited 1 hour with them on the slowest auto parts web site and people on chat that act like your a fool. my reciept read 103.48 and the total after the 15% DISCOUNT IS THE SUBTOTAL THEY GO BY!

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6:56 pm EDT

Advance Auto Parts faulty goods and an un-reputable retailer

You might reasonable expect a major national retailer to check they are selling reputable merchandise. Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer. I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down.

Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint. Clearly Advance Auto Parts sell merchandise in which they have no confidence. In many countries that is illegal. The lesson is simple. Do not buy from Advance Auto parts unless they confirm a warranty in writing. Preferably do not buy from such an unreptuable retailer as Advance Auto Parts.

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GeorgeXXX
, US
Mar 30, 2011 5:43 pm EDT

Free services come last. I'm sorry but that is not only how it is but also perfectly correct.

If the store has even one other customer inside and is staffed by 2 zoners (very common) you will NOT get your free service till the store is empty. I know it is inconvenient to have to wait but what's your alternative? Pay for the service? Your perfectly welcome to do so. However, you could consider that 10 or 15 minute wait as payment for your FREE service.

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2:23 pm EST
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Advance Auto Parts labor claim & poor customer service

I have a commercial account with Advance Auto Parts and the level of service has continued to deteriorate. I have been waiting on a labor claim since October 1, 2010. I have called customer service and filed more than one complaint, attempted to speak with sales personnel, commercial account manager, district manger, regional office, and store manager. NO ONE has the decency to return a call or email. Apparently my business is no longer wanted by Advance Auto Parts. I will take my money and business elsewhere.

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warmonger
Lemont, US
Jun 21, 2013 3:34 pm EDT

aww...(sad face) Maybe it's been more than 90 days?

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1:58 am EST
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Advance Auto Parts sorry excuse for being called a business

tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine! also brake pads failed after 4 months! dont be ###ed start going to napa, autozone, china, hong kong, even taiwan! anywhere but advance they will screw you the best they can! dont listen to me try it for yourself! good luck now!
I will let everyone know about Advance Auto Parts as long as I have air in my lungs and am breathing!

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sananto
, US
Apr 09, 2013 4:24 am EDT
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This guy does not know how to fix a car and should not be working on them.
and apparantly does not know what remanufactured means.

ur just another idiot, it was fking used- meaning dirt/installed after rebuild, if you can't comprehend you shouldn't even be on here.

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sananto
, US
Apr 09, 2013 4:21 am EDT
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One the Remanned pump was not remanned, I know they are rebuilt but this came off someones vehicle still had dirt etc., 2. Went to "BUY" a brand new puller and this one they had called "NEW" had been used and stripped ! ! !, AND mr OR MRS LOL yes this tensioner did collapse try for yourself it was properly installed by pushing the center til it pups out to tension and ran for maybe 5 mins then it had collapsed. yes the brakes are cheap too but 4 months? ? ? and the rotors only had the second set of pads.. please... calipers are good! They may get their parts from the same or similar but the manufactures differ, you all must work for advance or it's the same person posting plus points for a business that does not deserve any plus!

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111111111
Carrollton, US
Mar 15, 2012 10:28 pm EDT

QUOTE "tried to buy a remanned pump they tried to sell me a used one"

a Remanufactured pump is used...

QUOTE "also tried to sell me a used puller with stripped bolts"

they are loaner tools, you use them for free, they are going to have some wear. they didnt sell it to you...

QUOTE "also bought a brand new timing tensioner and it collapsed and fried to whole engine! "

they dont collapse on their own LOL...

QUOTE "also brake pads failed after 4 months"

their brake pads ALL come with a lifetime free replacement warranty but try looking at your rotors and calipers for wear...

This guy does not know how to fix a car and should not be working on them.
and apparantly does not know what remanufactured means.

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Matt63
Columbia, US
Jan 21, 2011 11:02 pm EST

Nowadays everything comes from China. Autozone, Napa, etc. get parts from the same place. Napa doesn't evenm have a refund policy...

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3:14 am EST
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Advance Auto Parts - cumming store, abusive customer service

Advance auto parts refund policy on debit card transactions: fuzzy 2-3 business days???, cash is not an option??? Then customer calls to request help and manager "will tell you" I originally purchased an oxygen sensor at the alpharetta, ga-store 6169 for my nissan quest on saturday 12.04; the item was not needed so it was returned to the very same store...

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Advance Auto Parts didn't put oil cap back on; won't stand behind work

I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!

We have been dealing with them and trying to get them to take responsibility for the damage done to my car.

The manager, Angela, has been completely rude and unhelpful. She actually had the audacity to hang up on me once! These people don't stand behind their work and don't care about their customers! If they cause problems with your vehicle, don't expect them to try to resolve any issues quickly. If you're in Broken Arrow, stay far far away. This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.

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warmonger
Lemont, US
Jun 21, 2013 3:23 pm EDT

wow this is totally your fault! this is an "advance auto parts"...they sell auto parts...it's not a shop! the guy just did you a favor in pouring your oil in for ya and you have the audacity to blame it on them? lol i hope your engine blew up and had to spend thousands LOL!

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111111111
Carrollton, US
Mar 15, 2012 10:33 pm EDT

QUOTE "I purchased oil and one of the service assistants put it in the car"

employees are not allowed to put oil in your car.

QUOTE "We have been dealing with them and trying to get them to take responsibility for the damage done to my car."

campanies are not required to insure or take responsability when offering a free service.

next time you will not be so lazy!

(I doubt this is the truth though)

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Matt63
Columbia, US
Jan 21, 2011 11:07 pm EST

This is sad because there is no such thing as "service assistants". This is why employees are not supposed to be touching peoples cars. There is nothing that says that they have to do anything besides wiper blades and batteries. No offense but the only person you can blame is yourself. They are not mechanics nor are they trained to work on cars. People nowadays are so lazy and expect someone else to do the work for them...

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joey0923
, US
Dec 11, 2010 6:09 pm EST
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broken arrow! lol. is that even a town? lol. come on.

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sara412
, US
Oct 06, 2010 11:06 am EDT

The Broken Arrow location is terrible.

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9:14 am EDT
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Advance Auto Parts bad policy and customer service

I rebuild about 5 vehicles a year and have been using advanced since they moved into the neighborhood.

A 99 Blazer, 4.3 had the engine light come on and I got a code for a bad cam sensor, went to advanced paid $74.04 for the part (got the aftermarket re-man from mexico), went home and put it in. Went to start the car and nothing, wouldn't start, no code, nada!. Put the old one back in and the truck starts right up, still get the code come up, now rememebr with the other one, nothing. Bad part, no problem, it happens on occasion, I'll just return and get another one, or so I think.

I get to the store and am told by the store manager that they won't accept the return or replace it because I "installed the part". Now there's no sign that says they don't do returns on electrical parts, they've done it in the past when I bought a bad alternator, they checked it and replaced it. I spend $200+ a week at this store and am in there every Wednesday to get ready for Saturday builds.. On the receipt it says "1 year warranty if defective." Maybe I'm not too bright, but how do you know something is defective unless you install it? Anyway, the store manager says because people have recently been bringing back a bunch of switches and sensors they "decided" not to do returns. Hmmm, defective parts being sold to the point that you're willing to sell them, take money and when they don't work tell people their SOL? I can buy another part, for more money might I add, but they won't take that one back if it doesn't work. This is how to do business, not stand behind what you sell? I'm not a guy who's trying to return a bogus part, I am, was, a steady loyal customer who was trying to merely get a part for a car that worked. If they're selling remanned parts and they work, great, I'll buy them. If they don't, replace and/or refund. Now the manager is looking at me like I'm a 15 year old kid, I'm 46..."So, do you want me to order you another one?" really?, REALLY! I'm still shocked that the manager, who has seen me, my wife, my sons, my father uncles and friends in the store on a weekly basis treats me like a POS. I left and I had to go to an Auto Zone to get the part, I asked if it was returnable if it didn't work and was told, "Absolutely, we stand behind what we sell." I then tell him the story... (I was pissed) Apparently the local Auto Zone, which is a little more expensive on items, know's how to do business and this wasn't the 1st story like mine that they heard this week. Amazingly, I go home, put the part in and it works! What a concept.

I'm not some weiner that gets on the internet and complains on everything to anyone just for the sake of complaining, I'm too busy. But I'm still pissed a day later so I call the 1-877 number on the Advanced Auto web site and get an out of country call center. The lady I spoke to was nice and apologized often and took my information. Who am I kidding, them losing my business, my family and my friends isn't going to shut the company down or make too much of a dent. I'm not going to get called back. No one's going to care. But if the business doesn't post policies, puts warranty info on the receipt, and on their computer POS when you look up the part, why would they not replace or return. If it was damaged due to an installation, I can understand, but the part came back without a scratch and just as clean in and out of the box as it did when it left the store. Sorry Advanced, you dropped the ball locally, and not having a regional number to call to handle customers is a mistake. I'm sending all my mailed flyers back "return to sender", I want nothing to do with your company anymore after this point. AHHHHH, I thought I'd feel better after writing this, but I truly don't. Loyalty to companies in this day and age means absolutely nothing!

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Update by Colorado Cars
Sep 03, 2010 2:29 pm EDT

No I don't own a shop. I'm a certified mechanic. The warranty on their computer and on the receipt do not state, "Must be installed by a certified mechanic at a warrantied shop". It stated, 1 year warranty if defective. It's a retail automotive supplier for people that are do it yourself mechanics. Again, you didn't read the entire response, the 2nd Advanced Auto Parts store ( Another part of town) employees informed me that they're are having the same issues and they're replacing the SAME defective parts from the SAME manufacturer to not lose loyal customers.

I'm curious why you're looking for points to merely argue over.

Update by Colorado Cars
Sep 03, 2010 2:16 pm EDT

Dude, you should have read the rest. It's the stores warranty, not the manufactures, per the 2nd store I went to today to see if they were FOS, and they were. The 2nd store stated that they've had problems with the same part, same manufacturer, same complaints from folks who bought the part. They said they've been replacing because people have been complaining like crazy. So, in your professional opinion, if the part was installed exactly the same way that the original part was replaced, and then worked, could the part have been defective?

And if I worked at an automotive business for 10 years am I considereed a professional and knowledgeable about how to simply remove and replace a plug in sensor?

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12:47 pm EDT

Advance Auto Parts rip off, buyer beware

I want everyone to pay attention to what I have to say here — because

You could be their next victim!

Advance auto parts ripped me off!

After purchasing over 100 bucks in brake parts from their site (Online) I was promised a $50 voucher (Gift card) to use on my next online purchase.

A month later as promised, I got the $50 discount on my next order (Seat covers) but had to return them because they didn't fit my truck — I must point out that there was nothing on the online order form that posted what year, make & model the seat covers would fit. Just a listing for truck seat covers.

Ok. They didn't fit so I carefully put them back in the package and returned them — then I got no credit back! Yep, they literally ripped me off! No store credit, no gift card, no online credit, zip, zero, nada — nothing!

I called customer service who acknowleged that, "yes, we see you returned the merchandise but you can't have credit back because there is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"

Hat!? Repeat this — "... There is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"

Why?

Until I receive full store credit for the cost of these seat covers — look out world — I will yell from the rooftops at the top of my lungs!

Do not do business with

Advance auto parts stores

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edwin rojas
, US
Feb 25, 2014 11:59 am EST

I had a bad experience at a store 06778. I was about to purchase 5 Quarts
(8060029) Ralph rung me up at $36. This employee did not care to inform me that this item was on sell with the filter - a savings of $17.75. I asked him where was his customer service and this employee began arguing with me. Your motto "Service is our best part, " was trashed by this employee - "Disservice is our best part." Unfortunately that many of your employees are simply
missing the mark that can make your company "second to none."

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Billie the Kid
Davenport, US
Jul 21, 2011 8:08 pm EDT

Is this the way to run a business, I have been in the automotive business
for over thirty years . I know what a warranty is and how it works but what I'm hearing Advance does not honor them at some of there locations.
It sound like they collect there money and come up with a reason not honor the warranty, is this company policy or store policy . I have heard everything from false advertisement to lies . They do call it Discount Auto Parts is why the parts and service is so bad . When Advance warranties a part the MFG. gives them credit there for no loss to Advance . What is the motive or is it that people out there are just looking to get something for free and when they don't they complain . The person that was complaining about the seat covers, while on the surface it is wrong to do business in this way the 50.00 was a gift, you can't get credit for a gift .

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Marvin Daniels
Pittsburgh, US
Apr 27, 2011 1:30 pm EDT
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I agree .Advance Auto is the biggest ripoff artist there is.I bought a battery from them for my motorcycle, and the battery leak all over my chrome exhaust, passenger foot peg and bracket, down onto my swingarm.Took the chrome right off.Cause rust in the swingarm bearings and pivot arm shaft.I went back to the store and told them about this, and they say you over fill the battery and the battery boil over.I have been a motorcycle mechanic for 32 years, and never had this happen before.They also said that the charger over charge it and it was my fault.You can ask any dealership that sells motorcycles, you use a trickle charger.A trickle charger will never and I repeat will never over charge a battery .When the battery is fully charge it goes into storage mode.I have over a thousands dollars damage done to my motorcyle.I filed a claim with them and after a month and a half of no response.I called them and they said I had no claim.They didn't even give me my money back for the battery.They said its out of warranty.

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xbox_girl
ALBANY, US
Aug 15, 2010 2:49 pm EDT

Always READ the small print. that where you will find the exceptions.

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3:25 pm EST
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Advance Auto Parts district manager

My compliant is with the district manager jason, and the floor staff at the hampton store. My prayers goes out to the general manager of that store. For the simple fact of the staff he constantly has to stay behind in doing the work task that they are ask to do, over and over as if they're on the job for the first time. The general manager can only do so much, yet he can't provide or run the entire store. The workers under him obviously feels that he instructions and orders to them are meaningless. They stand around and conversate with each other (Gossip), snacking, or just leaning on a wall, not working as a team but against each other and the company. Babies and children are not needed if you have to tell them over and over again what they must do. Get some adults that really want to work and appreciate what happening with the team and the store! As for jason he neededs to do better himself instead of visiting the store every three to four months and stop putting "all" the fault on his gm. If you set a good example and support your gm, then I am sure the team will as well. If your team sees or hears you shoot your gm down, then what do you think they will do.. Support your store leader and know where some of the faults lies! Check your sales staff/floor staff and i'm sure you will find your answers. Everybody wants to be in charge, that's why no one wants to listen to the gm. And again jason you need to shape up, and just watch and see what hamptons gm go through with the crew and your store. Praise him, not break him down, because you are definitely just as bad as your floor staff with your responsibilities! Again my prayers go out to the general manager at hampton and may he gain an appreciative staff to pull with him and not against him!

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Jonathan
Winter Garden, US
Dec 09, 2010 7:57 pm EST

For several year I have shopes at the Advanced Auto Parts store in Winter Garden Fl, however this last visit will be my last. The last thing I need is a smart [censor] associate telling me he know more about vehicles than me when, in reality he proble has never work on anything in his life. My battery tested read bad battery so I took the battery to there store for a replacement but according to them the battery was OK. This battery has left my wife stranded twice now. I guess that just because the maching says its good well then it must be well that bull [censor]. It was clear that the amps dropped by far to much on the load test. If the battery had been from another auto parts store it would have read bad but because its from there stor its OK. Its as if now company wants to honor their warranties. I will never return to that store.

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johnny ellis
Opp, US
Oct 30, 2010 6:12 pm EDT

I Just wanted to know if you will supply my gaskits and cambearings, because i bought a crank at your store and installed it my self. and trusted your parts and after driving it for 45 min's it lost all oil pressure and main bearings started talking loud...I have lot's of experiance rebuilding motors, i am 47 yrs old my name is johnny.

thank god i did not let a place do the work!

sincerely,
johnny

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gmgmgmgm
Omaha, US
Feb 27, 2010 8:12 am EST

fire the losers who arent working and hire better staff.. with this economy u will find good people who will work.. quit whining and be a GM

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Advance Auto Parts store closing 1 hour early

I called to see if this store had a part that we needed in stock. I called at 8pm, and they said their store was closed. The website clearly states that they are opened until 9pm. I then called to file a complaint. The customer service department said that someone would call me back. After 2 weeks, I called back, only to be told that they have not gotten an answer to my problem yet. A week later I emailed to see if someone was going to give me an answer or not...I have yet to hear back from anyone. It seems to me that they must have way to many complaints if they are so busy to not getting back to answering them. I will not be doing with a company that doesn't care about resolving their problems, and as far as their customer service goes... they have none.

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Roscoe
, US
Dec 30, 2009 8:54 pm EST
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i am sure that your not doing business with them will most certainly bankrupt them.

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Advance Auto Parts faulty goods

You would reasonable expect a national retailer like Advance Auto Parts to sell reputable merchandise.

Clearly not with Advance Auto Parts. They do not give any warranty on the Victor 300 psi air-compressor and give no warning there is no warranty. Clearly they have no confidence in products they sell, or actualy know they have are a problem. Clearly Advance Auto Parts have no responsibility for many products they sell and no loyalty to their customers.

The lesson is simple. Do not trust Advance Auto Parts on any product. Check before buying there is a warranty and a reasonable time period. Or preferrably buy elsewhere.

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111111111
Carrollton, US
Mar 15, 2012 10:38 pm EDT

For your information Advance auto has been rated #1 in warranties year after year!
Victor is the campany that manufactured your compressor, they didnt want warranties on it, take it up with Victor...

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BATTERY REPLACEMENT; NEVER
, US
Feb 20, 2011 5:36 pm EST

Advance Auto Parts sold me a battery that has a warranty...The battery has failed well within the warranty replacement period...It is not a cheap battery...Supposedly their top of the line...Advance refused to replace it and refused to even look at an auto mechanic's appraisal that the battery is weak and needs to be replaced...When I told the sales person at the Advance store where I purchased it, if they would not replace the battery that I would not make another purchase from them; and their response was "OK".

DO NOT TRUST ADVANCE AUTO PARTS...Obviously quality products and customer care is NOT part of their business practices and they are not interested in repeat customers ...Only the money is important to them.

GO TO AN AUTO PARTS DEALER THAT YOU KNOW HAS A GOOD REPUTATION AND CUSTOMER CARE IS AN IMPORTANT PART OF THEIR BUSINESS.

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xbox_girl
ALBANY, US
Aug 15, 2010 2:44 pm EDT

Everything at advance has a warranty.

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10:21 pm EST
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Advance Auto Parts faulty goods - no warranty

You might reasonable expect a major national retailer to check they are selling reputable merhcandise.

Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer.

I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down. Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint.

Clearly Advance Auto Parts sell merchandise in which they have no confidence. In many countries that is illegal.

The lesson is simple. Do not buy from Advance Auto parts unless they confirm a warranty in writing. Preferrably do not buy from such an unreptuable retailer as Advacne Auto Parts.

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doodSrysly
Greenville, US
Dec 30, 2010 5:03 am EST

You can ask for warranty information or even check if it has one on your receipt. Things like compressors are sold by certain vendors who provide a warranty that does not take place 'in store' you have to call the vendor. That was your responsibility to check out before you made the purchase. Warranties on PARTS rarely get denied because parts stores house the warranties to make it convenient for you. Best idea, get a compressor from a hardware store, stick to buying car parts at a parts store. The rules are clearly stated, and it even says so on the box. You really can't get mad at APP because you failed to do your part as the consumer... Call the 800 number for customer service on the merchandise you bought, you should have no problems there; if you do, take that up with the company you purchased your warranty from, not the middle man. Meaning, a warranty is expressed/implied/clearly printed on your purchase agreement (receipt) If you purchased a warrantied part, it says so and it will be honored. Hope this helps.

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Advance Auto Parts untruthful managet

I'm Ronnie, I have a complaint about the manager at the E. South Boulevard in Montgomery, Alabama. I applied for a job at this store on the 7th of December, 2009. I went through the entire procedure, application, drug screening, interview twice, final paperwork. When the final paperwork was completed I was offered the job, I accepted the job.

On December 16, 2009, I received a phone call from Corey, the store manager, advising me there was a problem with my driving record that will not allow me to drive for the company. At first I thought he was kidding. I just retired from a job with over 20 years of driving their vehicles, I had an assigned vehicle that stayed with me everyday. He never told me anything different before he hung the phone up, so I was concerned what was on my driving record. I called DMV here and I was advised there wasn't anything wrong with my driving record. The next day, December 17, 2009, I went and paid to get a hard copy of my record which displayed there wasn't anything wrong with my record. I went over to the store to give Corey a copy of this report, he wasn't there. I gave a copy to the on site manager and advised him to give this to Corey.

I went back to the store on December 17, 2009 to talk to Corey about this information I left for him about my driving record. He told me "they" I don't know who they are, told him I only had a licence since 2008. This was the date I renewed my license. I have been driving since I was 16 years old. He also told me "they" wanted me to get a copy of my license since I was 16 years old. I told him I have gotten everything DMV had to give to display my driving record, I wasn't going back to get anything else. I advised him to get whoever " they are" to get their proof of the problem with my driving record. Corey advised me I was hired just waiting to get this problem resolved, and he would call my by Friday, December 18, 2009 and tell me the results.

I waited all day on the 18th for Corey to call me. I went to the store again about 2:00 pm, he was gone and I never received a call from him. I waited over the weekend for him to call me, I never got that call. I went to the store again on December 21, 2009, the date I was told would be my starting date. When I drove up in the parking lot, he was going out of the door with a customer. He came back in the store, both times I looked at him, he never looked at me. This was the first time he never looked at me since I applied for this job. He would speak to me while assisting customer, but this time he wouldn't look at me. Finally he came to me and attempted to talk to me again at the counter, I asked him if we could go to the office to talk. He told me they made a decision to do something different. I don't know what that meant, he wouldn't tell me anything other than I didn't have the job.

I don't know if you all know what you have in Corey as a manager, but I think you should look very close at him. He wasted my time by having me to go through this process giving him my personal information, my past employment (Law Enforcement), my bank information, etc. He didn't have the professionalism to give me a call before I went to the store to advise me I didn't have the job. I requested all of the paperwork I had written on during this process. I had an assigned number and everything.

I think Corey was uncomfortable with my abilities as an Auto Mechanic. I don't know why he wouldn't want to have a person with this kind of experience to better serve their customers.

Please let me know what you think about this. I'll come back to check the status.

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DMan B
Salt Rock, US
Nov 10, 2014 7:51 pm EST

John needs to go somewhere else! We don't need his piss poor attitude with our company! As far as the problem with Corey, he should have at least given you a way to contact HR and see what the real gist was, rather than jerk you around like that. When I was rehired as Assistant General Manager, I stayed on my district manager's butt and blew up his phone to make sure he knew I was serious about coming back, as well as negotiating my contract deal. Customer service is one of Advance Auto Parts' core values. I worked with the company when they were still family-owned and then the transition to going "public". I can tell you it was much better to work for the family than it is now, but still isn't bad. The biggest issue with my store is the lack of hours corporate gives us to run the store on. Most of the time, I only have myself and one other person to work and we are one of the area's busiest stores. This store has great potential, but we can't serve our customers the way we want with only 2 people, when the phone rings off the hook, we have a dozen customers standing waiting for us to get freed up, and people needing codes pulled and batteries tested and installed. The difference between my team and John is, we all smile and enjoy taking care of our customers, regardless of who they are. I won't quit, either. I enjoy working at Advance, we have terrific parts and parts availability, our APAL system is great, and there is always room to move up in the company (if you have the right attitude and mindset) . Ronnie, I would suggest if not that store, visit another Advance store in your area and ask for contact information for Human Resources. You may also access it from advanceautoparts.com and go under the career link.

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John Xanadu
Sugar Land, US
Jul 24, 2013 5:25 am EDT

I can honestly say that Advance auto parts ain't worth ### and so are the other competition, Oreilly and Auto Zone. They have the highest employment turnovers i have ever seen. Plus they have job promotion bias. If you are Hispanic who speaks spanish you get promoted. You do not need any kind of automotive experience whatsoever, just be Mexican and bilingual, and a raise and promotion is given to you just like that! I speak from experience, I am an Advance auto parts employee. I am ashamed that I slaved there and don't even get a pay raise no matter how hard I tried. Im going to work another 2 months and then just get the ### outta that [censored]hole job. 20 employees, including the General Manager quit my Advance store, (#6862) in less than a 2 year period since I've started. For your information, you should look for another job.

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