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1.6 612 Reviews

ADT Security Services Complaints Summary

90 Resolved
517 Unresolved
Our verdict: With ADT Security Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ADT Security Services reviews & complaints 612

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3:17 pm EST
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ADT Security Services non working system

My alarm system has been down for 9 days and since weather is bad for 1 day they are rescheduling for 7 more days. When i told them not acceptable I wanted it fixed now. My airconditioners has already been stolen. They said sorry but nothing they could do. They could reschedule me for 7 days but could not reschedule the work order for next week for the ones they already had scheduled. What good is an alarm system I pay $5, 000 dollars for and $50 dollars a month if it does not work. Told if they can't repair I want it taken out. They said I will have to pay for the rest of my contract to have it removed. I guess I can pay for 3 more years have no alarm and they will not service it in that 3 years. To be ugly when you call they put you on hold for 30 minutes at a time thinking it will make you simmer down. They transfere you to atleast 5 other people and you have to tell your story again and again for them to say sorry nothing we can do.

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12:47 pm EST

ADT Security Services lies and money scam

Adt is horrible: we had brinks, who became broadview, who became adt. We moved to another home. The move of your system is supposed to be "free". The new home was bigger than the old one, so more equipment was needed... We understood that. The quote for the new system was rediculously out of touch with reality. I asked for a better quote, and told them I would have to shop around if they couldn't do better. They came back with the same quote and didn't seem to care that I was going to shop around.

We called guardian and they had a much, much better deal, so we went with them. Now, even though we were near the end of the adt contract, they claim we owe them $329.00 because we broke the contract. I appealed to their customer loyalty director, and just like a little trained monkey, he kicked back a "form letter" to me to deny my request.

Bottom line: if you move, they will not move your system for free. They will instead, jack up your installation so high it will blow your mind. Then, you can either go with their system that is not competive, or you can pay them $329.00 to walk away. Either way, you lose money.

I would never do business with this company again, and would warn anyone else about this who is thinking about using them.

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Allan22
Dallas, US
Jan 27, 2011 1:43 pm EST

I broke my ADT contract early and only paid $100 fee (which was clearly stated in the contract that i signed). Read your contract and / or make better business decesions.

Ridiculous is spelled with RI not RE.

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2:05 am EST
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ADT Security Services no repair service for 1 week

I had the ADT security system installed about 6 months ago & since the past 2 days the front door alarm is showing a fault. When I called the company I was told to run some tests after which she said it must be a fault with the device & that they need to send out a technician. The next available date is 10 days later. I explained to the lady that I was leaving the country for an extended period of time & needed the device to be working, so that I could leave knowing that my house is secure. She told me that she could guide me thru a process wherein I could bypass the front door & just secure the back door! So, if the burglars come in thru the front door, its ok! When I asked to be transferred to a supervisor, I was told I could get emergency services by paying 285$ / hr of service! And absolutely no regrets or offer other solution. When I said i'd like to disconnect the service was told that I could call back tomorrow & pay up the terms of the next 5 years contract & cancel the contract. So basically, you pay for 5 years for no monitoring or partial monitoring!

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petermrogers
Washington, US
Jan 21, 2011 3:55 am EST
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Sorry for your situation - and this is why more and more folks are turning to self-installed systems that are completely wireless. In an event like this, a faulty sensor could be replaced overnight - at no cost to you, if under warranty, and for as little as $30 if out of warranty (depending on the company). That's how our company operates, anyway, and we are not the only DIY company out there. No wonder ADT has a variable record for online reviews. You are right to try to escalate your complaint - maybe you just need to aim higher, like the branch manager - and threaten all kinds of things if you don't get what you need. Like a bad review on BBB - they do not like that... Good luck.

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5:03 pm EST

ADT Security Services phone call during night for non-important reasons

Over this last weekend, either late evening or early morning, I have received numerous calls from ADT pointing out that my land line is not connected to their alarm system. This despite me telling ADT more than two years ago that the phone line had been disconnected. When attempting to rectify this with the call center, [protected] or [protected], the call is either disconnected or dropped by ADT or I get put through to someone who can barely understand English. When I subsiquently ask for a senior manager I am told none are available.

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11:16 am EST
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ADT Security Services how do adt do installations?

Adt came to our house to do an installation with no equipment! They had no ladders or drills - these are surely basic installation tools for an alarm system? Their installation team spent 3 hours lazing around our house because they did not have equipment. When we asked why some of the installation (That did not require these tools) were not done, we were told they were on a lunch break. What? After spending the past 2 hours doing nothing? When we complained to adt, they said they outsourced installations - all well and fine, but it is their brand so they need to ensure that installations are handled correctly. Furthermore, their sales rep has since given us the run around and 2 weeks later, we still do not have our very simple installation complete!
Frustrated!

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petermrogers
Washington, US
Jan 17, 2011 4:04 pm EST
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This is a great example of why several alarm companies have moved to systems that are easily set up by the homeowner, with all wireless equipment and cellular monitoring: not only is the cellular monitoring safer, but it removes the need for a land line (and a much more complicated installation). The good systems (and our is one of them) only take about a half hour to install - fully programmed, no wires, and no tools required. We use all UL listed wireless GE alarm componenets - the best you can find.

As for your situation, you need to escalate it to the local manager. Outsourcing is no excuse, and frankly is a bit surprising for the largest alarm company in the US. It is possible that you are dealing with an ADT authorized dealer, and not ADT - and here is an article that tells the difference. Worth the read.

http://frontpointblog.com/2010/09/08/will-the-real-adt-please-stand-up-explaining-the-dealer-program/

Good luck to you!

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6:53 pm EST

ADT Security Services adt armed response surprises by not helping

Alarm receieved on 19 or 20 Feb 2010, we asked that a car be sent yet it never pitched up! We found out the next day that the guard had decided our 5ft 6inch gate was to high for him. This is despite our mother being home alone and despite the sales person saying the height of the gate shouldnt be a problem!
Guess what, it is a problem ! we havent got the service we are paying for & we havent had any response from Robert Hood at ADT.
Mr Hood, is always in management meetings, not at his desk or out of the office.
To crown it all, he must be the only person that doesnt have a cellphone! Either that or everyone is instructed not to give it out.
Seeing that he hasnt responded to numerous messages over the last 10 days, he must be a very busy person.
We are not very happy (to say the least), and we are less than happy at the response and attitude from ADT.

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11:47 pm EST
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ADT Security Services rebate runaround

Had ADT Home security system installed August 2010, still waiting for $200 rebate I sent ALL REQUIRED info in for. Nothing but run arounds for EVERYONE we talk to. Latest info from them was check was mailed on 12/18/2010. I am still waiting. Don't do business with this company. one broken promise after another. I hope I never need to find out if the system actually works. Stay away from this scam of a company. If I get no satisfaction within the next month I am reporting to the state attorney general.

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petermrogers
Washington, US
Jan 04, 2011 2:28 pm EST
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Good point - transparency is a big advantage to working with some companies, and these rebate plans are a great example of something companies do to lure you in. They know that lots of folks never send in the rebate form, so the company makes out. I compare it to the gift cards also, where they know that lots of people never get around to using the cards, and thee is even a term for the unspent money on the cards - "breakage" is what they call it. Give me company that just does it all upfront, and by the book, without the games. That would be refreshing. There are companies out there like that, even in the realm of alarm systems. By the way, if you decide you want to get a replacement system at any point, make sure you shop for a cellular alarm - they are much safer, no phone line for an intruder to cut.

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8:18 pm EST
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ADT Security Services service never hooked up properly

In december 2001 we called adt and arranged for them come to our new home and install a security system. The adt technician came on 12/09/2001 and installed our the system into our newly built home. Since that date we have had our monthly monitoring fee of $42 withdrawn from our checking account.in november 2010 we decided to switch security companies and called ackerman. The technicians came out on november 13th and hooked us up to their system using the same equipment we had installed by adt in december 2001. During the hook-up process the technicians were stunned and called us down to the garage to show us that when our initial system was installed, a mistake was made by the adt technician and we were never hooked up through the phone lines to adt, we had been paying for a monitoring service for 9 years that we have never received. We were not hooked up to the outside world. I called and tried to resolve this with adt, I called 1-800=262-3009 and I spoke with kirk and who referred me to kevia corley. She told me that they are not responsible and that there is nothing they can do. I believe that we are entitled to every single dollar that we have paid to them for the past 9 years, including the $162 we paid to adt for installation.

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Update by mamacats
Nov 30, 2010 2:12 pm EST

Monthly we opened a window or a door and the alarm went off. We said - ah, it works! :-)
We were not given any information about 'testing' with ADT. Also...in 9 years we NEVER received even one phone call or letter from them.

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3:23 pm EST

ADT Security Services new alarm again not working over the week end

I have reported last week that my newly installed alarm was not working. ADT sent out a technitian by the name of Victor. He tested the alarm and found nothing wrong. The last call logged was the previous Friday evening. the whole week my alarm was fine. This morning my alarm was activated by one of the outside passive VX40's. I never recieved a notification call from the control room. So I phoned the control room and asked why dont they phone when the alarm is activated. Maphula reported that the system do not show an alarm activation, last activation was Friday night at 20:10. I then asked for a alarm test period of 10 minutes. I have tested the alarm in that period a number of times. I received no SMS of alarm activations. I called the control room again and asked them to check. No activation logged on the ADT control room system. Now I an again stuck with an alarm that do not work over the week end. I cannot go away because this alarm is not sending its signal to the control room.

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petermrogers
Washington, US
Dec 01, 2010 3:26 am EST
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They are offering a new platform called "Pulse" that you might want to check out, because it can actually notify you by text or email when an alarm event happens - or even when a door opens - and that makes it really easy to see if your system is working, without having to go through the bother with the central station. Our company offers a similar product (more established, actually) with apps for iPhone, Droid, and Blackberry - so I know how much people like these features.

Anyway, it is worth a call to see what they tell you. There is a higher monthly involved, and you may need to upgrade some equipment, but they should be able to tell you all that on the phone. Thee has been some initial confusion about the Pulse product, since it's a really big departure for ADT, but eventually they should get it right.

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5:29 pm EST
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ADT Security Services scam cancellation fees

I was with ADT for seven years. My business sold and I gave sufficient notice and faxed all the appropriate paperwork. The people who purchased my business also signed up with ADT. I am now receiving letters from an attorney L. Mitchell, Barry Serota & Associates that I have not paid $337.55 for early cancellation. ADT indicated that I can only cancel during a specific time frame every six months, or I will be charged a fee for early cancellation. What a crock. This has slipped through the cracks and no one at ADT has any concern for checking into this cancellation.
DO NOT USE THIS COMPANY.

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Noidiot
, US
Jan 15, 2012 7:16 pm EST

Not leading for long profane One. ADT Monopoly is being replaced with self installed security systems

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adtwins
Edmonton, CA
Apr 22, 2011 9:14 am EDT

too bad they are the leading company in alarm systems. They are not desperate, do your research ###.

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iam4justice
, US
Feb 08, 2011 9:27 pm EST

I was told when I signed up that I have 6 months money back guarantee. Now they said that only applies to an unresolved service issue. Other wise I have to pay 75% of the 3 year contract for being unhappy with my alarm that goes off all them time due to glich that they can "fix". Scam. If I had a grand I'd give it to them. They are desperate and set people up. Desperate companies eventually fail.

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7:20 pm EDT
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ADT Security Services con artist

we had ADT service for three years, the length of the contract. before the contract was up we sent them a cancellation notice per the contract agreement. we received a letter stating we owed three months payment. this was an automatic payment from my account they received it every three months. they received all there money..we went to the bank and they called them telling them there was no money due..ADT even tried to say there was back pay!. i informed by my bank to put in a stop payment to them since are obligation was done. so they couldn't continue to take money out of my account.. ADT told my wife they didn't get a letter. i have a copy. granted my wife should of sent it certified she has faith in people.. we then received a certified letter from ADT to pay up.. i will contact my attorney and get this cleared up which will cost me more money..the government needs to shut them down or keep an eye on there business ethics, nothing but con artist !

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ADT_cant-be-worth-this-much-pain
Englewood, US
Feb 10, 2015 8:14 pm EST

I've been an ADT company since I moved into our home in 1999. A few weeks ago we saw a battery weak indicator on the panel and called ADT to have them service our system. Days later they came to change the batteries. The next day another battery weak message was on the panel as the tech forgot to actually check all the batteries -- despite them charging us for the service call.

Then came last Saturday night. We were out and the kids came home. The disarmed the system and when they press "off" the entire system shut down. As in there was no message on any of the panels. I called ADT Sunday morning and they told me that they could have a tech on Wednesday. So here we pay a monthly fee to have an alarm but we would not have an alarm for 3 days. We agreed - as what else could I do. Sunday afternoon the carbon monoxide alarm goes off on 2 units - although there were still no indicators on the panels as the system was in fact not working. Thankfully the alarm stopped after a grueling 10 minutes - meanwhile we were actually in ADT "test mode" so the fire department wasn't alerted to the alarm event.

After being transferred 3 times and repeating the same story over and over again ADT agreed to send someone Monday morning.

Monday morning came and the tech came and left - no paperwork, no report and no phone call. What he did leave however, was a mess in my bedroom as he replaced the older panel with a new one and there was paint chips all over the floors. I called ADT and after being transferred 4 more times, I was told that the tech was going to call me. It was my mistake as I should have told them that the tech left $50 in my home and I bet he would have called then. I still haven't gotten an apology.

I was told that they have in fact informed the "regional office" and that if I didn't hear from them in 48 hours that I should call back.

Imagine - no one at ADT actually taking responsibility for the trouble they have caused me, the hours I have wasted in dealing with this matter and the mess they left behind (actually mess that the tech didn't clean up).

Time Warner Cable has a great home security program costing around the same per month though they want me to replace all the security components as they provide 100% service and maintenance on their equipment. Believe me if it wasn't for the upfront cost (that Time Warner is now willing to spread over 3 months) I would have left 15 years of a relationship with ADT -- how much of this nonsense could anyone really tolerate. I checked my portfolio with my money managers and mutual funds and thankfully we don't own any ADT as I would never own shares in a company that is unable to provide a decent level of customer support. ADT gets a huge "F" in this area.

Is this really the best is can be?

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Sment
, US
Mar 12, 2010 8:36 am EST

This is the worst service I have ever seen.

I resorted to begging for help.

Still no help. Just answering machines and sorry I can't help you... You need another department. I have called many times. I ave waited for 3 months. When I tell them I am going to cancel the contract that I have been paying on for three months due to no service they tell me about all the fees I would have to pay.

Please do not do business with adt they are the worst in customer service I have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed.

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Nocleverdisplayname
Astoria, US
Sep 19, 2011 6:04 pm EDT

ADT installed 3 security cameras for me at the perimeter of my building that do not work in the dark - they're useless at night! The salesman only listed color cameras on my contract and made no claim that they would operate at night or without a great deal of illumination. I have lighting on the outside of my building, but nothing to the degree that these cameras need to capture a clear picture. On top of what I have already paid, ADT is quoting me $175 per camera to upgrade to a model intended to work in no light - low light conditions.

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JJRR
Fresno, US
Feb 21, 2011 9:50 pm EST
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I called ADT since I'm looking into replacing the Security Company I have now. I spoke to Mike on February 18th @ 11:21 am for 22:44 minutes. I explained Mike that the present company does not want to speak to me and my husband is too busy to take care of this matter. Mike promissed me that My husband or I could make a call with no problems. After talking about the system I have, Mike suggested to have an inspection done. We discuss fees, I thought it was expensive and I was not sure if I wanted the services. An appointment was schedule and Mike promissed there were no binding contracts since it was just an inspection of my system. 2 Days later they withdraw money without my authorization.
I called ADT and "they could not speak with me" I being treated just like my present company. My husband gave verbal authorization in a 3 way call which they did not even asked any personal information from him, don't know why they needed to get authorization from him. After I explained Jason the Supervisor, he bragged about ADT securing all the government buildings. If ADT promisses and do the opposite I do not wante their service I don't care that they secure all the goverments of the world. ADT is not the company I can trust.

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Robin S
, US
Feb 14, 2011 12:26 am EST

The most disgusting company doing business. I had an alarm system, my house was burglarized...my insurance company determined the alarm failed due to FAULTY EQUIPMENT. ADT took no responsibility and claims no liability. I lost over $15, 000 due to ADT's negligence. And guess what, when you sign your contract - you are signing to allow for the system to fail. They guarantee you nothing! Read the fine print people - DO NOT USE ADT! Use someone local please! Don't believe me, check this out: http://www.scrippsnews.com/content/family-murdered-woman-sues-adt-over-alarm-system This has to stop! It's not fair for people to be put in danger when they buy a security system to protect them!

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notsatisfiedwithADT
florahome, US
Jul 13, 2011 5:49 pm EDT

I had to have my phone company come to redo my phone system because ADT system interfered with my phones. They stopped working also my internet service would not work from the time the ADT system was installed. The people who sold us on this system would not return or answer calls. Then they had the wrong account number to charge through my bank. They now want me to pay them 75% of the 3 year contract off if I cancel. BEWARE DO NOT DEAL WITH THIS COMPANY!

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harris15
winstons-salem, US
Dec 30, 2010 5:47 pm EST

So being a small business owner I try to do the right thing for my business. After being open 1 year, a store next to me was broken into. Thought maybe I used get a security system. Called ADT had it install and signed the paperwork was I assumed was the "yeah, you installed and everything works fine" normal paperwork you sign after something is installed. After 2 years of a very rough economy I started the project of reducing my expenses. So, the alarm system I never use should go. $40 a month is huge to me these days. Well ADT says I signed a 5 year contact. I thought to myself, well that was dumb since i only had 4 years left on my lease when I got the security system. So I searched my paperwork for a contact. Can't find one. Call ADT, please send me a copy. It took them 2 phone calls and 2 months and 3 months of not paying my bill to receive what they consider my contact, the "yeah, you installed and everything works fine" paper i signed. Ok my eyeglass and a magnifying glass I found the statement about 5 years. If everything is honest and fair, why are they hiding this statement in tiny print and why they are not telling anyone before the install or after they install the equipment. From what I am reading most people only find out when they want to cancel.

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doggyouu
, US
Mar 13, 2011 9:50 pm EDT

Still no help. Just answering machines and sorry i can't help you...you need another department. I have called many times. I have waited for 3 months. When i tell them i am going to cancel the contract that i have been paying on for three months due to no service they tell me about all the fees i would have to pay. Please do not do business with ADT they are the worst in customer service i have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed I called ADT among many other alarm companies when I was shopping for a service. After about an hour long conversation, I agreed to have someone come out and look around my home to discuss setting up the service and signing their contract. I was told my credit card would not be charged until the contract was signed and I just had to give them the number to hold the appointment. Two days later I had a charge for $107, their activation fee +tax. When I called customer service, I was told that's their policy and I would have to wait 30 days for my refund. When I explained that wasn't good enough and I had been promised that nothing would be charged in the first place, he told me to read my brochure (which I didn't have, I'd spoken to someone on the phone) and I would have to wait 30 days like everyone else. That's when I asked for a supervisor and the call got really bad. I spent 20 minutes on the phone with the CUSTOMER SERVICE rep telling me that a supervisor was not available but they would call me back. When I said I wanted to hold, he told me that this wasn't a supervisor issue and they were going to tell me the same thing he had already explained. By the end of my phone call with him, he was threatening to "disconnect the call" if I couldn't realize that I didn't need to speak to a supervisor. I finally got the supervisor who said she would escalate the refund (that should not have been charged in the first place)! I HATE ADT'S CUSTOMER SERVICE AND SALESMEN AND CANNOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS!

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ss41
, US
Feb 04, 2011 6:27 pm EST

we had a fire accident, ADT didn't even aware of the accident. when I called the customer service about the issue, they are saying that every time we have to inform the ADT company about accidents. How funny is that. we are paying them hell lot of money just to educate them about burglary or fire accident etc.,

My sincere suggestion to my fellow citizens please think twice before having ADT system. you'll get worst system you ever imagine.

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EdwH76
, US
Dec 01, 2009 6:57 am EST

We contracted with ADT a little over a year ago to install a new system. We wanted a system that did not need to be dependent on a land line and we wanted 4 cameras initially with the option to expand to 8 later. The sales person suggested which equipment we should purchase and the placement of items so we agreed. From the beginning our concerns were ignored. First of all we requested that the installation happen in one day, so that we would not have to take multiple days off. This was ignored, they would come install a piece or two then tell us someone else would come in a couple of days. Then another person would show up and so on. We had 3 different techs on 3 different days and they all complained about the previous installers work. From the MOMENT our system was up and running we knew there were issues. The cellular phone system they installed was not working correctly and the alarm would go off randomly. I would call and complain and they would tell me its our land line. ATT would come out and tell us there was nothing wrong with our landline. The other issue from the beginning was that smoke alarms would go off at random times with no provocation. ADT refused to come out and take care of these issues unless I agreed to a technician charging me a minimum of $143 for half hour and on from there. I argued that this was ridiculous since it was a brand new installation that had not worked correctly from the start. This argument went on for an entire year and kept getting escalated, the entire time we were without protection. Finally customer service decided to incur the cost of repair and sent someone out. It turned out that they had installed one system but were showing a different system all together, so the software wasn't working and that is why we had the alarms going off. They fixed that problem but when they looked at the DVR that they had given us, they told us it could only take 4 cameras and since we had owned it for a year there was nothing they could do for us. This went against what their salesperson had promised us. They also repaired the smoke alarm but it only started going off AGAIN. Now they want to charge me for the repair. They did credit us half of what we paid in services for the first year.

This company is rude, irresponsible and uncaring. They would not even give me a physical address for the company when I requested it so that I could make this complaint. They said they didn't give out that information. I have on several occasions requested a copy of our contract which they have refused to send to us. I would like to end our business arrangement with ADT with no further monetary obligations. I would like to contract with a reputable company that actually likes its customers and understands their importance.

I would never use this company again.

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7:18 pm EDT
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ADT Security Services deceptive sales rep., bait-and-switch 5 yr contract

We started using ADT burglar alarm service at October 2010. After a year we decided to move out from the premises and called ADT to cancel the service. They told us the contract was for 5 years. After checking the contract we saw the 'five' years term in the small print part of the contract. (Not in numerical form but the word 'five' instead). Our sales representative Gregori Krakobski assured us that the deal did not include any commitments etc... As you may guess, he simply lied and misled us. I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.

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Update by faik
Oct 25, 2010 7:20 pm EDT

Sorry. the start date is October 2009.

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Jamak
, US
Oct 26, 2010 6:28 pm EDT

We started using ADT burglar alarm service at October 2009. After a year we decided to move out from the premises and called ADT to cancel the service. They told us the contract was for 5 years. After checking the contract we saw the 'five' years term in the small print part of the contract. (Not in numerical form but the word 'five' instead). Our sales representative Gregori Krakobski assured us that the deal did not include any commitments etc... As you may guess, he simply lied and misled us. I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.

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7:08 am EDT

ADT Security Services faulty home security system

We had an ADT home security system installed about 3 months ago. Since then our alarm has apparently gone off twice when it was not even activated. We were not contacted to confirm if everything was in order when the alarm went off. With the first incident, we merely discovered a security officer on our property and the second we found an ADT note under our front door in the morning.

We have contacted the Service Center on 3 occassions requesting an investigation and were told that a Supervisor will contact us back. We are still waiting! This is clearly a faulty system.

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1:52 pm EDT
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ADT Security Services misrepresentation of service

I received an invoice for renewal of a contract effective 3/1/10.
I wrote "TERMINATE 2/22/10" on the invoice and returned it to
ADT on 2/23/10. The contract was not renewed by me because,
in response to a malfunction in the system, the ADT serviceman made
a brief inspection and reported that "We can't repair the system because it is too old." No change had been made in the system from the time ADT took over the contract many years earlier. ADT continued billing
me and I continued paying their invoices for 10 years or more, even
though ADT knew or should have known that they could not service
the system. To me this constitutes misrepreentation.
They have continued to bill me for service up to 5/8/10.

ADT = A Den of Thieves!

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Reuben Hernandez
Eloy, US
Jul 09, 2011 9:12 pm EDT

i have been with ADT going on three years, i refered my mom and she also signed up they were suppose to credit me for three months of service for a referal this was two years ago and still no credit my contact is up next month and i am going to done with these people once in for all.

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10:51 am EDT

ADT Security Services no service, no contract, no payment

I signed a contract with ADT in 2007 in Pta. In December 2008 I moved to Jhb, and informed ADT about the move. I asked them to sypply my with a radio link for the Jhb area. Well, time went by, and early in December I phoned numerous times to get it done. On the 10th of December, I phoned again, asked them where can I get a transmitter, will install it myself. I owned a security company, so installation of a radio transmitter is nothing new for me).

I was told to go to ADT in Randburg. I took time of from work, went all the way to Randburg, and was told, no, they don't keep stock of radio transmitters.

I phoned ADT head office, and told them I will get another security company, since ADT cannot give me service. I phoned RSS that evening, and the following day, I was connected up to their control room.

Since then, I get WEEKLY sms's from ADT that my alarm doesn't work (well, clearly, since it is not connected to ADT, and I am now living in Jhb, not Pta!) and lately the sms's got threatening... my account is overdue and I will be listed on the credit bureau.

STOP HARASSING ME! You didn't give me service, and I terminated the contract on 10 December 2008.

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6:46 pm EDT
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ADT Security Services wrongly installed somke detectors and heat sensors

In 2003 we renovated our home and had to have alarm installed in order to get home insurance.
I chose ADT due to their supposedly great service and reputation.

After having to replace many batteries over time, and after replacing them, we had to test the units to enusre they are working properly, our ears flew off from the nasty sound. We finally decided, we need a new system with a less ear numbing alarm sound and after having had problems with their service repair men and scheduling.

Turns out that ADT did not properly install the units especially the heat and fire detectors in the furnace room, and my work studio which has cathedral ceilings and is filled with flamable materials since I design rugs.
They rather placed them on a much lower area since the installer were to lazy to put them were they should belong, on the highest part of the ceivings.

Also, the box with the batterie was placed in the garage, easy for burglars to get a hold of...you name it they did it and all wrong...

The new security company advised us to call the Fire Dept. and to ask for an inspector to come to our home to inspect placements of the individual detectors, to take photos of them and then to sue ADT which we are doing now!

It is irresponsible for a company like ADT to sell and install supposed life saving fire and heat detectors if they do not even care if they are installed properly.

Lucky for us we never had a fire!
Today is 9/12/10 and I will keep you all posted of the outcome!

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10:54 am EDT

ADT Security Services please stop calling me

Apparently ADT, more specifically B&H Electronics in Pinetown runs 'promotions' all year round so its not really a promotion or special at all, but the norm. PLEASE STOP CALLING ME! I get calls at least twice a week from your sales people and other ADT sales people. I have a security company already and am not going to change any time soon. I have asked once before that I get removed from your marketing lists. Now I am fed up - PLEASE REMOVE ME OFF ALL YOUR MARKETING LISTS IMMEDIATLY. I do not want another call from your sales team. If I do, I will go to the Pinetown court and lay a charge of invasion of privacy against ADT.

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abcampb
Los Angeles, US
Jun 30, 2012 10:29 am EDT
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We got our Time Warner phone and over the next week we received 47 messages from ADT and that's not including the calls I answered to tell them I don't want their service or to stop calling me. I will never use them and these calls are driving me nuts so we had to change our number to an unlisted one. hopefully this will take care of the problem. ADT and/or their marketing affiliates are the absolute worst.

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6:46 am EDT

ADT Security Services I am sick and tired of dealing with incompetent people

This account has been closed for approx 6 months, this morning I get an sms to tell me that my account is overdue and I should pay it to avoid being listed. Would the person responsible for this please be stopped immediately. If this whole procedure has to happen again, I am going to report you to the Ombudsman. I am now sick and tired of dealing with incompetent people.

All relevant documentation required to close the account was acknowledged as received when an I was told it would be cancelled immediately, please look into this today!

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5:43 pm EDT
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ADT Security Services cancellation scam

ADT Money-Back Service Gaurantee is a SCAM - they sent out letters and advertise via e-mail (eg, spam) to get you get them for security reason. They have a 3 days refundable cancellation, but once they come and hook up and you sign that paper, they will NOT cancel the service nor refund you back any money even when you cancel. They will lied that you did not cancel within 3 days. When you fax them the cancellation paper, they will ignore it. Once you call them regarding to cancellation, they will give you the run around and say they lost your cancellation paper fax and they will LIED. Do not let them pull money out of your bank account, do not give them your debit card, they will shrink your bank account. They have bad customers service and they will not refund nor cancel. John Koch is the President and his letter is a BS. Their system does not work and the installer or mechanic will not fix anything if your system is broken. A lawsuit is coming their way and we'll be writing complaint letters all the internet till this problem is resolved!

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6:15 pm EDT
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ADT Security Services they suck!

ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.

ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.

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ADT Security Services In-depth Review

Overall Rating: 4.5/5

Company Overview: ADT Security Services is a leading provider of home security solutions in the United States. With over 140 years of experience, ADT has established itself as a trusted name in the industry, offering reliable and comprehensive security services to millions of customers.

Services Offered: ADT offers a wide range of services to meet the security needs of both residential and commercial customers. Their services include 24/7 professional monitoring, video surveillance, smart home automation, fire and carbon monoxide detection, and access control systems.

Pricing and Packages: ADT offers various pricing and package options to suit different budgets and requirements. While their prices may be slightly higher compared to some competitors, the quality of their services and the peace of mind they provide make it worth the investment.

Customer Support: ADT is known for its excellent customer support. Their knowledgeable and friendly representatives are available 24/7 to assist customers with any inquiries or issues they may have. Whether it's troubleshooting a technical problem or answering billing questions, ADT's customer support team is always ready to help.

Technology and Equipment: ADT utilizes state-of-the-art technology and equipment to ensure the highest level of security for their customers. From advanced alarm systems to smart home automation devices, ADT's technology is designed to provide seamless integration and enhanced protection.

Installation Process: ADT's installation process is hassle-free and efficient. Their professional technicians handle the entire installation process, ensuring that all equipment is properly set up and functioning correctly. Customers can expect a smooth and seamless installation experience.

Monitoring Services: ADT's monitoring services are top-notch. With their 24/7 professional monitoring, customers can rest assured that their homes or businesses are being monitored round the clock. In the event of an emergency, ADT's monitoring center will promptly alert the appropriate authorities.

Mobile App and Remote Access: ADT offers a user-friendly mobile app that allows customers to remotely access and control their security systems. Whether it's arming/disarming the alarm, checking live video feeds, or receiving real-time notifications, the mobile app provides convenient and easy access to the security system.

Contract Terms and Cancellation Policy: ADT offers flexible contract terms, ranging from 36 to 60 months. While longer contracts may come with lower monthly fees, customers have the option to choose shorter terms if desired. ADT's cancellation policy allows customers to cancel their service within a specified period, although early termination fees may apply.

Reputation and Trustworthiness: ADT has built a strong reputation for its reliability and trustworthiness. With millions of satisfied customers and a long-standing history in the industry, ADT is widely regarded as a reputable and trustworthy security provider.

Additional Features and Integrations: ADT offers additional features and integrations to enhance the overall security experience. These include home automation integrations, such as smart thermostats and lighting control, as well as integration with popular voice assistants like Amazon Alexa and Google Assistant.

User Experience and Interface: ADT's user experience and interface are intuitive and user-friendly. The control panel and mobile app are designed with simplicity in mind, allowing customers to easily navigate and manage their security systems without any technical difficulties.

Pros and Cons:

  • Pros:
    • Reliable and comprehensive security services
    • Excellent customer support
    • State-of-the-art technology and equipment
    • Hassle-free installation process
    • 24/7 professional monitoring
    • User-friendly mobile app with remote access
    • Flexible contract terms
    • Reputable and trustworthy
    • Additional features and integrations
    • Intuitive user experience and interface
  • Cons:
    • Higher pricing compared to some competitors
    • Early termination fees for cancellations

Conclusion and Recommendation: ADT Security Services is a highly recommended choice for those seeking reliable and comprehensive home security solutions. With their excellent customer support, state-of-the-art technology, and reputation for trustworthiness, ADT provides peace of mind and protection for millions of customers across the country.

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Contact ADT Security Services customer service

Phone numbers

+1 (800) 884-4226 +1 (800) 521-1734 More phone numbers

Website

www.adt.com

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