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ADT Security Services

ADT Security Services review: fraud & criminal conspiracy 19

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Author of the review
12:00 am EST
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ADT Insurance Co. Offered me $25,500 +/- on a Two story building that was Insured for $223,000. Personal Property $220,000. Loss of Use $74,500.

ADT stalled and delay settling for over one year that I had to give it to a Law firm to try and receive a fair settlement in or out of Court.

In this area most comparable buildings the replacement cost is double. or almost $500,000.

I needed a place to live because the Building Inspector condemned the building. ADT would not even pay the loss of use $74,500.

19 comments
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Freda8122
Richmond, US
Jul 29, 2023 8:08 am EDT

I checked my banking mobile account and saw where ADT went into my acccount and took unauthorized money out of it. My bill is paid in full, so there were no late charges. I have never paid out of this account. They are thieves and I am going to report this to proper authorities.

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Fedupchill
Burton, US
Dec 21, 2022 8:40 pm EST

Ever since we got adt my internet has been not working properly.

They will not let us cancel or we will have to pay 3700. The guy left today and there are now 3 open Wi-Fi’s showing up that was from them.

WHO CAN HELP ME OUT OF THIS!?

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Greg L Spatz
, US
Nov 19, 2022 11:49 pm EST

We tried to change our service with adt to wireless. They said we have to call their 800 number but no one answers and hold time are up to an hour. Tried email and live chat but they keep referring back to the 800 number. Held once on 800 and after 45 minutes they disconnect you.

I have no security now.

People are not very nice or helpful

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David Yost
, US
Nov 13, 2022 2:33 pm EST

Makes it impossible to cancel service:

(1) no one answering the phone

(2) chat doesn't work

(3) no e-mail

(4) no mailing address

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DanielleEMT11
Bristol, GB
Nov 01, 2022 7:06 pm EDT

i am writing this to dispute the charges of $1,921.55 this amount is in correct although i do owe 921.55 for my equipment not sure how $1,000.00 was added to this i would like to make payment arraignments to pay the$921.55

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msunicorn9
, US
Aug 20, 2019 2:19 am EDT

Was told we would receive 100.00 dollar visa card 2 - 3 weeks after we had ADT put in. That was June 26 and haven't received it yet. Contacted ADT and they wait t9 contact you. Is there a problem? As much as they are charging us I think we should have received it by now. Can you please let me know what is going on?

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Clifford51
, US
Aug 14, 2019 4:06 pm EDT

Had an install 6 weeks ago after I signed all the papers he said he will be back in 2 days to complete the install I've called 7 times I even had a appointment that nobody showed up for. This is the worst company I've ever dealt with

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Glenn Ambers
, US
Aug 11, 2019 12:29 pm EDT

they would reconnect all my equipment said had to pay a $ 300.00 fee.

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VitoSblano344
, US
Jun 17, 2019 8:05 pm EDT

On Febuary 27, 2019 I made a contract with ADT Guest on a magazine flyer, I paid $110.38. On April 15th I was told I would get a refund of said amount when the equiment was installed. I still I have not recieved my refund even though I have had the equiment installed for 2 months. I also upgraded and have not recieved my free ADT Pusle and Video.

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kklkf
, US
Feb 11, 2019 7:38 am EST

At about 1300 hours when I passed through the security checks, the black guy in the attached photo behaved very rude and grabbed my cock even though I did not carry any thing in my clothing. Please take enforcement action against him to prevent recurrence on sexual harassment.

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Nadine Stoke-Nadeau
, US
Jan 23, 2019 1:58 am EST

I want to know who I speak with regarding your salesman thinking it was funny to just drive through the middle of my yard to leave instead of turning around in the driveway. I have the pictures of the front yard. There was absolutely no reason to drive through my yard. He had another individual in the car also.

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jassie916
, US
Nov 12, 2018 1:00 pm EST

I called ADT on January 31st 2017 but on customer service Deena talked with me very RUDE. Perhaps I will returns back to ADT one day but now never...

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Kathleen Wrobel
, US
Sep 18, 2018 3:47 pm EDT

They are a liers, bullies and a horrible horrible company. You can not get adequate information. They also don't do what is asked of them.

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Nancy Bowles
, US
Sep 18, 2018 9:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am the Power of Attorney for my mother and she has an ADT system. I set up my mother's ADT account and made several changes to the account through the years but when she went into a nursing home unexpectedly the customer service rep would not accept my order to disconnect service. Terrible, terrible customer service!

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antmedin43
, US
Sep 01, 2018 11:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

See attachment.

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Syed tayyab
, US
Sep 01, 2018 10:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I already mentioned complain and you took back item but not return money

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Ranuisi
, US
Aug 29, 2018 3:10 am EDT

This representative of ADT have a criminal record. Her mugshot is posted all over the https://florida.arrests.org/Arrests/Trilane_Garwood_8817695/
How can a security company sending convicts to people homes?
Please screen your employees properly. I certainly do not want her in my home ever again.

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Christy R
, US
Aug 20, 2018 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After several attempts from ADT service install technicians, The service does not work AT ALL due to our location. We have requested numerous times to have ADT to stop the billing; however, we still receive a bill and phone calls about past due bills. The SERVICE DOES NOT WORK OUT HERE.

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Grandma Tam Tam
, US
Aug 20, 2018 12:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Got my system installed. Gift card come from another company. I've submitted my info May 5th I have heard nothing. I called ADT, they have me a number to call [protected] x3 no one answering hot 30 mins I left a message. It's almost been a month. What gives?