Adobe Store / Bad service
The above order is my SECOND for Photoshop CS$ and Lightroom 2, since my first, order no. AD[protected]EDU was cancelled for "lack of qualifying documentation" that I dispute.
I'm a licensed teacher in a southern California public secondary school district, and I wanted the teacher discounted Photoshop version for $299 instead of $599. I placed my order by internet on Jan 9 or 10, 2009, and followed up with faxed documentation of my employment on Jan. 11 (I have a written fax confirmation in my possession).
During the week after the fax was sent, I received an email from pAdobe reporting it was still waiting for my documentation. I called customer service to clear up the problem, and after waiting for almonst 10 minutes, was told that the documentation had been received and that the verification process was underway. When I received a second email that my order was cancelled for lack of documentation, I telephoned again and was assured the problem was being resolved. After no further response, I telephoned another two times, the last yesterday, January 21, when finally the service representative advised that the order had in fact been cancelled and I would have to place another order.
I've been delayed for almost two weeks, I'm out $4 for a fax that Adobe lost, and I have never received any acknowledgement that Adobe in fact screwed up this order.
When I re-ordered today, I wrote an e-mail to their customer service dept demanding an email confirmation of my (second time) faxed documentation in the hope I can head off any difficulties now, rather than playing a losing game of catch-up with these idiots.
Adobe has award-winning software and I for one can hardly do without it in my artwork. But if they cannot manage their processing of educational discount documentation, and can't provide me the product at the price they promised within a reasonable time, I'm going to GIMP!
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