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1.4 314 Reviews

Adidas Complaints Summary

28 Resolved
286 Unresolved
Our verdict: If considering services from Adidas with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Adidas reviews & complaints 314

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K
5:12 pm EDT
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Adidas kid shoes

We purchased these shoes Oct 22, 2017 at an adidas store in Gaffney SC. During the first week of wear, the plastic began peeling off. By 8 days of wearing, almost all of the plastic was peeling or had already torn off.
Unfortunately, I didn't keep the receipt because I've never had this problem. I think I paid around $45.
I have include pics. Thank you for your response.

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10:35 am EDT
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Adidas adidas tekkies

I bought adidas rapidarun tekkies for my son and after a few months itmade a hole on top near the little toe on the one tekkie and a few days later the other shoe started as well, he only wore it a few times and they are litterrally brand new. This is the first time that I am not satisfied with adidas and I would like a answer from the company as soon as possible

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9:52 pm EDT

Adidas staff discriminates me, not sell shoes to us

Time: 10/26/2017 Around 8:30pm
Place: Aurora Farms Premium Outlets Adidas store
Address: 549 S Chillicothe Rd, Aurora, OH 44202
The staff name: Amanda(female)

When I checked out, the staff said: " I cannot sell those adidas shoes to you, let me take a break. " I asked her, "Why?". She said" Why? ! some guys return a couple shoes, which are same as you're going to buy. I said that I don't know them. It is not my business. It is so ridiculous!
Surprised me ! Why adidas hire such guy?!
Apparently, she is going to make bad effect to adidas.

I hope adidas can strictly deal with this.

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11:47 pm EDT
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Adidas poor quality shoes, poor customer service

I live in Australia. I visited the US in April and went to an Adidas store to buy shoes my daughter specifically requested. The shoes did not last 2 months. I sent a request for return which was accepted. However, when Adidas learned I live in Australia they referred to their returns policy - has to be sent to them by tracked post (this would cost more than twice the value of the shoes) and then they could only provide a gift card which can only be used in the US - useless to me. I just want my money back or a replacement pair of shoes. The US team said an Australian customer service rep would be in touch - never responded. The global team never responded. This is a multi national billion dollar company. Disgraceful.

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3:34 am EDT
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Adidas tekkie

Ek het n adidas tekkie gekoop by ghoors in Vryburg noord wes het hom n week gehaad toe trek hy los trug gegaan die ou se toe hy kan hom vir my laat werk ek was woedind want mens werk nie n adidas tekkie nie ek meen dit is n brand nie net n naam nie ek het vir hom gese ek soek die rep se nommer hy se nee hy sal die rep bel hy bel trug en se ek kan n nuwe paar kom haal toe ek die nuwe een aanpas toe sien ons hy ook stukkind toe is die hele reeks in daai stukkind wel dit is al n maand en nog niks gehoor nie dit is nie van my rekining af gehaal nie want hul haal niks van mens se rekining af nie hul het vir my n I o you gegee so ek betaal n tekkie wat ek nie eers het nie ek het hom mooi gevra hy moet vir die rep se ek het n cross fit en boot camp die 7de en 14 de oktober ek het die tekkies nodig maar niks ek het al gevra vir die rep se email of nommer maar hul wil dit nie gee nie R16299.95 die prys van tekkies adidas tereks

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Update by zeldabloem
Oct 22, 2017 4:05 am EDT

sorry prys is R1629-95 adidas terrex

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11:14 pm EDT

Adidas adidas 16.1 street

I am writing to you in regard to a pair of ADIDAS X 16.1 STREET football trainers I purchased, I chose these specifically as they were marketed as STREET football trainers, perfect I thought for the hard courts of Hong Kong where I play. The boost soul is brilliant, But the uppers are terrible, after only 3 months of playing the 4 of the lace loops have snapped, the outer material is not robust enough for street football causing large holes right through the upper.

I hold adidas football apparel and footwear to be the best out there and was hugely disappointed with the performance of the upper material and the weakness of the lace loops. If you are going to put this shoe as a street soccer shoe you need to improve the wear and toughness of the material used on the upper.

I purchased them through a uk website
Pro direct so have sent this complaint to the uk section but I currently live in hong Kong.

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6:08 am EDT

Adidas shoes

Order number31435869780

I ordered shoes from Namshi on the 5th of October, struggled for 12 days to get it delivered and when it finally arrived yesterday, I noticed the low quality stitching/gluing on the inside where the velt/material is totally loose. How can you sell such pathetic shoes to a customer, that's what I want to know? Plus you inconvenience customers unnecessarily. Make sure your goods are of good quality as they are expensive. The least that you can do is to provide products that are of high standard!

Kind regards

Cornelius Booyse

email: [protected]@gmail.com
Tel: +[protected]

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9:52 am EDT
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Adidas adidas supernova

To whom it may concern
Good day

I have purchased a pair of supernova 1 week back.
This shoe is still in excellent condition, however it is terribly uncomfortable. I have worn the shoe 3 times. And my feet (soles of my feet) are experiencing a lot of pain. These suppose to be running shoes and wearing them for about 2 hours or so I am experiencing this discomfort. I usually wear adidas footwear and have purchasers many pairs before, but this is the first time I am experiencing this .

Please advise what to do, if you require pics or anything it can be sent

I have paid aloy for these shoes and can't wear them.

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6:46 am EDT
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Adidas adidas nmd r1 wht/bk men's sz 10

I ordered the NMDs on 8/24 & received them a couple days later after MUCH begging from my 15 yr old son for 179.99, an outrageous price to me. I had noticed LAST WEEK the shoes are fraying above his toes and coming apart where the "cheap" material meets the "rubber" on the instep on both shoes. Is this the quality we get for 179.99? Should we be expected to just "deal with it" and buy new ones every couple of months? For the quality you are making and selling, I will just go to the Dollar Store and save myself the money.
I have always been strictly a Nike and Under Armour consumer for myself and my boys, but recently Under Armour's quality has been lacking and Adidas has been making a comeback...But if you keep putting out Substandard Product like these shoes, your Popularity is going to be fleeting and your Sales are going to Flatline! Stop worrying about QUANTITY and start working on your QUALITY...

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6:51 pm EDT

Adidas adidas nmd

One of the adidas stripes tor off alone from one month of wearing, and the grey stripe in front completely tor off too, i used to be a really good customer to adidas and i love the company but if i didnt get the shoe replaced it would be my last time buying adidas, shoe size 10.5, and wish to be delivered to this address 4439 31st st. S apt 202, thank you!

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9:48 am EDT
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Adidas soccer boots

To whom it may concern,

I had purchased soccer boots at Solly M in Durban about 4 months ago. The soccer boots is the Ace 17.1 Primeknit. After 4 months of occasionally wearing the soccer boots, one of the studs had broken off while playing Astro turf soccer ( as shown in image below).

As a customer, I am disappointed that I spent a fair amount of money in what I thought was good quality boots.

Please get back to me on the following email address as soon as possible: [protected]@gmail.com

Kind regards,
Damian Sanichara

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1:18 pm EDT

Adidas adidas cloudfoam duramo

I purchased a pair of women's, size 10 at a local Meijer in May. I tried to wear them for the first time today and they are too small. Every Adidas pair of shoes that I own are size 10. The tag on the inside of the shoes are 10's. an outside sticker has DURAMO 8 w BB4675. The UPC #[protected]. Could these possibly be counterfeit? The store that I purchased the shoes from will not honor a return

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7:51 pm EDT
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Adidas adidas damian lillard

I bought some adidas Lillards for about 115 2 months ago and they're tearing around the ankle on both shoes. My season is starting up and although we get team shoes these shoes were very nice to me up until this situation. I attend Lewis University and we are sponsored by adidas. I just was hoping that if all possible I could send them back and recieve the same ones in return.

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8:44 pm EDT
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Adidas product quality

I purchase two pairs of sneaker the first one cost me $70 was at kids footlocker adidas tubular shadow size 3 1/2 grade school (BY8811) and the bottom part came off in less than a three weeks and the second one was adidas eqt support edv grade school size 7 black (BY9874) $90, and the side of the sneaker coming off in pieces and she only had two days with it it so sad that at my age I have to buy cement to put the sneaker together I'm very disappointed

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8:53 am EDT

Adidas boys shoes

I purchased my sons shoes from a shoe carnival in Pennsylvania on 9-3-2017. Within a week the black part at the heel is literally peeking off! My son wore his shoes maybe 3 days before this started happening! I paid $59.99 for those shoes and I feel like we were ripped off by such poor quality! I would like for someone to contact me via email [protected]@gmail.com or phone [protected]. Thanks!

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1:50 pm EDT

Adidas adidas rs7 sprint frame rugby boots

Had my rs7 boots for 2 yrs but hav been using my kopa mundials still. This season I been using my rs7 sprint frame for the first time and have played 5 games in them and the sprint frame has already cracked.Is this something to expect from a well known trusted company, am very disappointed in the quality of this boot. And especially the amount of money I paid for the boot, I trust this is something you will rectify on my behalf as I have used your brand for years and always trusted it.

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11:44 am EDT
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Adidas product quality

Date : 02 . 09 . 2017
Client number : N.A ( Hledan Center )
Description of incident : adidas neo is glue burning inside the shoes .Products is adidas neo MEN CACITY B74618 . Barcode [protected] ( Made in Indonesia - ART B74618, #[protected], 3VV58F4100102 ) . Glue burning on leather inside the left side of shoes .
May i replacement of same shoe or another one because i love the adidas shoes to worn on my foot ( as possible ) .
I am really appreciated and waiting for your reply .
And I very like to wear the shoes in my leisure time of my working off day .

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1:31 pm EDT
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Adidas Mens sneakers

My husband and I have close to 30 pair of adidas sbeakers as well as backpacks, duffels, t shirts, sweats, shorts and cap/hats. We obviously love adidas. However, we were in Tennessee a couple of months ago and visited the adidas outlet in Pigeon Forge. I purchased a pair of men's black w/turquoise. I absolutely loved them. I wore them 4 or 5 times and the emblem / lettering is peeling off! We have never had this happen. Some of my husaband's are better than 10 years old & still in great shape! I can't return them but feel betrayed!
Thank you
Jamie Page
[protected]
j.[protected]@yahoo.com

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5:40 pm EDT
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Adidas adidas athletic leggings

We bought leggings at the Portland Oregon Employees store July 20, 2017 and Aug 25 we noticed a hole near the seam in the buttocks area and the fabric is running. We drove down from Vancouver Canada as we were told that the store was a top notch store, I didn't expect the clothing to fall apart not even a month later and after a being worn a dozen times.

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12:51 pm EDT

Adidas the adidas springblade tekkies

I bought these addidas spring balde tekkies last year for almost R3000 for a pair from the shop studio 55 in Boksburg. I maybe wear the tekkies onces a month but as you'll see in the photos, both the shoes broke exactly the same way! The shoes broke after six months.I feel very disappointed with the quality of the shoes I have other shoes that I wear daily and they aren't even damaged.

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Sean Flowerday
, US
Sep 12, 2017 8:00 am EDT

I actually agree with the complaint, I have a similar pair of Adidas Spring Blades and the same thing has transpired. Really not impressed with Adidas after paying R 2 200.00 for a pair of shoes that may be FUBAR? Would you care to comment Adidas?

Adidas In-depth Review

Product Range: Adidas offers a wide variety of sports apparel and footwear options, catering to different sports and activities. Whether you're a runner, a soccer player, or a gym enthusiast, you'll find products tailored to your needs. The brand provides both performance-focused and lifestyle products, ensuring that you can find the perfect gear for any occasion.

Quality and Durability: Adidas is known for its high-quality materials and durable products. The brand's commitment to excellence is evident in the overall quality of their apparel and footwear. The products are designed to withstand the rigors of sports and everyday wear, ensuring longevity and customer satisfaction. When compared to competitors, Adidas consistently sets the bar high in terms of quality standards.

Design and Style: Adidas excels in both aesthetic appeal and design elements. The brand's products are not only functional but also stylish, allowing customers to stay on-trend while pursuing their athletic endeavors. Adidas continuously innovates and introduces unique design features, setting themselves apart from the competition.

Pricing: When it comes to pricing, Adidas offers competitive rates in the industry. The brand's products provide excellent value for money, considering the quality and performance they deliver. Adidas also implements strategic pricing strategies, including sales and discounts, allowing customers to make their purchases more affordable.

Customer Service: Adidas prioritizes customer satisfaction by providing responsive and helpful customer support. Navigating the website and placing orders is a breeze, thanks to its user-friendly interface. The return and exchange policies and procedures are well-defined, ensuring a smooth and hassle-free experience for customers.

Brand Reputation: Adidas has established a strong reputation and credibility in the sports apparel and footwear industry. Customer reviews and feedback consistently reflect the brand's commitment to excellence. Adidas also demonstrates its dedication to social responsibility and sustainability, further enhancing its reputation.

Performance and Functionality: Adidas products excel in terms of performance and functionality. The sports apparel and footwear are designed to optimize breathability, flexibility, and support, enhancing the overall athletic experience. When compared to competitors, Adidas consistently delivers top-notch performance attributes.

Shipping and Delivery: Adidas offers various shipping options to cater to different customer needs. The brand ensures reliable delivery times, allowing customers to receive their products in a timely manner. The packaging is well-organized and products arrive in excellent condition, reflecting the brand's attention to detail.

Online Experience: Adidas provides a seamless online experience through its user-friendly website. Navigating the site is easy, and product information and specifications are readily available. Finding and purchasing desired products is a hassle-free process, ensuring a satisfying online shopping experience.

Overall Customer Satisfaction: Customer reviews and ratings consistently demonstrate high levels of satisfaction with Adidas products. The brand's commitment to quality, design, and customer service sets them apart from competitors. When it comes to customer satisfaction, Adidas remains a top choice in the sports apparel and footwear industry.

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Adidas contacts

Phone numbers

800 377 3771 1800 801 891 More phone numbers

Website

www.adidas.com

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