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Adidas International Trading / bad adidas customer service, never resolve a simple problem

Tokyo Shinjuku, Japan

To me the following emails to and from Adidas customer service is totally unacceptable because it was a mistake make by the sale person and it should responsible by them. Adidas has no intention to resolve a simple problem.

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My request to Adidas:
In June this year, my son brought a pair of football shoes in Tokyo Japan. The pairs of shoes was nicely packed, but they are not a pair.

In fact, the are of the same colors but different in models number.

We try to contact the Japan Outlet, but there is no rely at all.

Because we are living in China Shen Zhen and there is no plan to get back to Tokyo for the claim.

I hope that anyone who read this message would give me a hand for the replacement as soon as possible.

The shoes are brand new and never been use for my son at all.

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Adidas reply:

Dear Customer,

Thank you for your inquiry.
Is that your son wearing our items?

We are unable to confirm the purchase of the store.

Please contact the store you purchased directly.

In addition, we are sorry that We can not compensate for products you brought overseas once.

We apologize for not being able to meet your request.
We hope you will understand the situation.

Best Regards,
Dear Customer,

adidas Japan K.K.

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My message again:

Well, I live in Hong Kong. But my son is living in China Shen Shen. He is one of the member of the football team in his International high school.

He brought the shoes in Tokyo Shinjuku Adidas Shop.

We have no plan to go back to Tokyo for the clarification and claim for that unused football shoes.

Therefore, we are trying email to Adidas Headquarter for months to settle the problem, but unfortunately no one in the Adidas Group can help to get the shoes back in a pair.

name: So Koon Hang, Tony
Phonetic: So Koon Hang, Tony
★ Name of your phonetic: So Koon Hang, Tony
Zip code: 〒 Nil
Address: Flat 4B, Kam Ning Mansion, 13-15 Bonham Road, Sai Ying Pun, Hong Kong.
Item number (art.no. 6 digits): BB6923
Product size: F42
Purchase time: 27 June 2018
Purchase store name: Shinjuku Adidas, Tel:[protected]
Purchase price: 20520 yen
Presence of receipt: yes, a004202800020520a
frequency of use: zero
Usage environment (ground type): No

Defect location (please teach in detail) and condition:
When you noticed the defect location: When my son opened the box, he found that the pair of shoes are not the same model, only colour and size is no problem. He didn't wear them at all.

(Example: I noticed it when I used it)
Care instructions: Yes

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Adidas reply:

Dear Customer

Thank you for your reply.

If the product is in Japan and has never been brought overseas, we would like to respond.

However, we can not compensate for products you brought overseas once.

We apologize for not being able to respond to your wishes.
We hope you will understand the situation.

Best Regards,

adidas Japan K.K.

Adidas International Trading
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To
Oct 20, 2018

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