ADDR.com, Inc. / Deceptive billing practices!
I first became an Addr customer in December, 2000 when I signed up for a 1 year prepaid hosting package, with an option to renew each year for $107.24. I was generally happy with the functionality and ease of use of the hosting service at that time. I renewed twice with my credit card, the last renewal occurring on 12/16/2002. Based on the order I placed, the hosting relationship should have expired on 12/16/2003, which would be fine as I did not have a need to keep the domain active beyond 2003.
Recently, when trying to renew my domain with Network Solutions, I was informed that the ‘primary’ contact for chrisandjes.com was still Addr and I needed to first get that contact changed. Upon my support call, to my complete surprise, I was told that my account was still open now 4 years later, & I had an outstanding balance of $429.84 that needed to be paid immediately. This was the first communication I had with Addr in over 4 years and it was entirely initiated by my inquiry.
When I contacted the billing dept, they informed me of a current policy by which my hosting order was automatically renewed and billed to my account. This was not disclosed in the terms of my original order, nor was I notified when the auto-renewals occurred. Apparently, the contact information being used by Addr did not reflect the correct, updated addresses I had previously furnished. Getting data from Addr is difficult and disjointed. My requests for the original contracts with attached terms and conditions and complete communication attempt history have not yet been fulfilled.
A quick study of consumer complaints reveals these billing and administrative practices have been an ongoing issue at Addr. This company has a history of unfair and deceptive business practices.
Mike Rozenblum - CEO - firstname.lastname@example.org
Anthony Bourov - CTO - email@example.com
Leon Elperin - Billing Manager - firstname.lastname@example.org
Hope Dawson - Billing - email@example.com
Tim Stanley - Billing - firstname.lastname@example.org
Steve Barrington - Customer Relations - email@example.com