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Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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12:25 am EDT
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Etihad Airways excess baggage payment - extra cash

Myself Girish Ramankutty had travelled on 30 April 2018 Delhi to Abu Dhabi EY 229.

Since we had excess baggage we had paid a total of 160000 using 3 different cards.

The card machine wasn't working properly and it had taken extra 30000 I had not received a transaction failed receipt not and debit receipt.

The person at the counter told me that the payment did not happen. Ended up paying 190000 for a bill of 160000.

I would like a refund for the same.

The 30000 was made using an axis bank debit card no. [protected]. Kindly do the needful.

Since I flew out of country I just noticed that the amount has been debited.

Attaching the bills and receipts of payment done.

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Etihad Airways off boarded from flight as the flight was overbooked by etihad airways

On 4th may 2018, I Ritesh Khandelwal(booking reference - WO2N5V) and Vipul Thakur (ZWKFNG), went to the airport Etihad in Abu dhabi 3 hours before my flight EY 218 with ETD at 10:15 pm.
I had my ticket Booked 15 days in advance.First they shifted gate from Terminal 3 to 1. Later When I went to to give my baggage, the staff told me that the flight is overbooked, and no choice that I need to wait an other flight which was at 3:20 am on 5th May morning.

Regarding the law IATA, the customer need to be compensated and put to ease of airways hospitality.

Ground staff Mr. Sajeesh, Mr. Izziddin is very uncooperative and are saying that it's your fault that you did not do an online check in and legally flight is allowed to overbook.
As a matter of fact online checkin was not applicable as it's was a group booking of more than 50 colleagues 😊 by my company travel agent.

it's an 8 hours of waiting...Gosh it's a one day work shift time !
Not even offering a hotel stay or lounge access.Answer a big NO 😞

Regarding the law IATA, the customer need to be compensated for the situation. In the other case I am going to complain to the GCAA ( General Civil Aviation Authority) and will explain all the situation with all details.
On this they told that pls take a voucher to be used only on Etihad and not cash.
Why any sane customer will book on Etihad after such harassment and bad experience.

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2:02 am EDT
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Etihad Airways overbooked flight

Dear,

On 1st may 2018, I went to the airport Etihad in Abu dhabi 3 hours before my flight.
I had my ticket that I booked on 02 april 2018 for going to abu dhabi on 15 April 2018 and have my return to Paris on 1st may.

When I went to the airport to give my baggage, the staff told me that the flight is overbooked, and no choice that I need to wait an other flight which was at 2:15 o'clock morning.

Regarding the law IATA, the customer need to be compensate for the situation. In the other case I am going to complain to the GCAA ( General Civil Aviation Authority) and will explain all the situation with all details.

Waiting for your prompt answer,

My phone number : + [protected]
My email : c.[protected]@outlook.fr

Kind regards,
Khefafa Zahia

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11:06 am EDT
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Etihad Airways luggage damage and personal items lost

Dear Etihad,

I am writing you to complain luggage damage and lost items during my trip from AUH to LAS via LAS . EY 171 .

Just arrived after total of five hours flight delays. I am left now with very critical situation and seeking you support.

All supporting documents are attached .

Reguesting a quick reimbursement to recover my losses on you flight . You advise is important.

You can either reach me over phone or email. I am in Las Vegas right now.

Regards,

Sent from mobile
Khaled Farea

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8:45 am EDT
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Etihad Airways delayed flight ey017 on 28th april

Hello Eithad Airways,

I (Meenakshi Manglani) and my daughter (aged 7 years) had travelled from Hyderabad to London (via Abu Dabhi) by Eithad Airways on 28th April 2018.

Your flight's EY17 from Abu Dabhi to London arrival to Heathrow Airpot London was delayed by 2 hrs and 30 minutes & landed in Heathrow Airport at 9:15PM instead of 6:45 PM. I had connecting bus tickets from Heathrow Airport to Bristol with departure time as 9PM & we missed the bus due to delay in your flight EY 17. The National Bus Service do not refund the money as it was case of non-appearance. I had to book the cab from Heathrow to Bristol (since 9 PM is the last bus service from London to Bristol) to reach my home which cost me additional £223

I would therefore request you to please make it possible to reimburse £ 346 which I ended up paying due to delay in your flight service EY 17. I hope to receive the compensation amount at the earliest. I will await your response within next 24 hours before proceeding with other legal options.

Attached - Boarding pass of Wife (Meenakshi Manglani) and Daughter (Priyanka Manglani)
National Express bus ticket
Taxi fare

Thanks
Meenakshi

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8:20 am EDT
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Etihad Airways mishandled and damaged luggage

On 16th april, 18 I had sent the below to your team. Have not heard back since.

Hi team,

I have always had great experience with etihad airways. But this time the way my luggage has been handles is a disaster.

Firstly, I had connecting flight from ccu-abu dhabi - milan (etihad airways)
Milan - london (via easy jet)- I had to pay 33.79 eur for check-in luggage.

Due to delayed departure I missed my flight and easyjet do not refund anything for hold luggage.

Secondly, on 12/04 when I received the bag it was completely damaged. Handle wheel material everything broken in the suitcase. All luggage inside was in pieces, liquid bottles broken, all my clothes are soaked in oil and all food packets were broken and mixed with each other. The bag was completely ripped. All gifts everything I bought was in pieces.

Please can I claim compensation for this loss.

Thanks
Pranav dave
[protected]

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Etihad Airways serious mistreatment by etihad staff of elderly passenger at check-in

Dear Etihad Customer Service Team,

I am writing on behalf of my mother, Mahmooda Raza, who had a very poor and disappointing experience on her recent trip from Karachi to Abu Dhabi. My mother is elderly and suffers from chronic illnesses, including stage 3 cancer and other conditions. On she arrived at Karachi airport several hours before the flight and before the check-in counter opened. Once the counter opened she was one of the first people to check in and this is when she encountered two extremely rude and unprofessional staff, Zara Hussain and Ibn Hassan.

My mother was travelling with 2 pieces of checked baggage and one cabin suitcase. This is the exact same luggage which she checked in at NY-JFK on April 19th, which is her origin airport and final destination).

When she went to check in she was told she was only permitted to check ONE bag and would need to pay for a second bag. The reason the staff provided was that, my mother did not have a return ticket to JFK. This was not true. My mother did have a confirmed return ticket. Please see attached. The staff insisted that without evidence of the ticket provided by my mother there was no choice but to pay for the extra luggage piece. My mother respectfully asked for assistance to search the system for the confirmed ticket or to call her daughter in AD or her son in the USA who had booked the ticket, but the staff displayed no effort to assist whatsoever. During the conversation they were rude, aggressive, and she felt harassed, tauntd and that they were discriminating against her either in the basis of her age (74 years) or nationality (USA).

After this, my mother stepped away from the counter to rearrange luggage between different pieces in order to reduce the weight of the second bag she was told she now had no choice but to pay 4, 646 Pakistani Rupees. While she was rearranging her luggage Etihad staff stood around her and watched. The Karachi airport porter who was assisting my mother remained with her and provided more assistance and was more respectful than any Etihad staff. He also observed and told my mother that while she was rearranging luggage the Etihad staff were watching her and he had seen enough to know these individuals would not leave her alone.

When my mom returned to the counter the staff were even more rude. She payed the fee, was given her boarding pass and proceeded to Immigration.

Shortly thereafter, while waiting in the Immigration line, Ibn Hassan the appeared and demanded that they needed to weigh her cabin luggage and that she may need to check that bag and pay additional fees. My mother insisted that she needed all of these items including medications for her illnesses and to please allow her to proceed noting the hundreds of people who were standing in the Immigration line who were not being bullied into step out of line and return to their respective check-in counters to have cabin luggage weighed. Zara Hussain threatened to deboard her from the plane if she did not step out of the Immigration line. Eventually my mother felt she had no choice and was then told she had to pay 31, 362 Pakistani Rupees (which she ultimately paid, see attached receipt) to proceed. Zara Hussain demanded my mothers boarding pass and when she took it she said out loud and in a taunting manner "I got it!" to her colleagues. She then ripped my mothers boarding pass in the presence of her colleagues and other passengers.

This was extremely humiliating and stress inducing for my mother. The experience caused her to feel accute anxiety and she fell very ill. She was unable to walk and ultimately Karachi Airport staff (not Etihad staff) found a wheelchair and escorted her to the gate. At the gate Zara Hussain was also checking boarding passes and was laughing and making gestures toward my mother.

Upon arrival in Abu Dhabi my mother was still very distraught and anxious. Fortunately my husband, Dr. Jamal Hussain, is an Emergency Medicine consultant at SKMC and was able to observe her. Upon opening her luggage we also realized that my mother had lost necessary prescription medicine and her jewlery.

My mother has never encountered such an experience with Etihad nor has anyone in our family. Both my husband and I, our children, and our parents have been travelling via Etihad since 2008. We have also maintained Gold status for a number of years and travel mutliple times a year on Etihad for both leisure and work.

We do not expect elderly members of our family or anyone to be treated in this matter. In our view what happened with my mother was unacceptable and we hope this will will be promptly investigated by Etihad with appropriate action taken towards the staff immediately. Provided she is fully recovered my mother is expected to travel back to NY-JFK in less than a week. We are very concerned that she arrives back home safely.

Thank you and look forward to a response.

Kind regards,
Erum Raza

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Update by Erum Raza
Apr 30, 2018 9:03 am EDT

Dear Marc,

Thank you for the reply. In addition to reporting the complaint on this site, I also sent a complaint to the etihad guest email address.

My email address is erum.b.raza@gmail.com and my number is [protected]. My mother would like to speak to someone personally as soon as possible.

Thank you,
Erum

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Etihad Airways Baggage

I early check in my baggage at Abu Dhabi City Terminal on the 13 Mar18, but when i arrived in the Philippines My television set was broken when i get from the belt in the Philippines, i complain in naia etihad airways staff and they make a Baggage Damaged Report which is attached,
EY428 AUH-MNL, 13 March 2018.
I waited for more than a month but until now there is no reply from Etihad Airways,

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Etihad Airways rude behaviour of cabin crew

My name is Thomas M.I. and I was a passenger with my
family on your flight EY283 from cochin to abu dhabi on
27/04/18 seat nos.17 ABC. the lady serving me was rude and do not fit as a cabin crew. The amount of humiliation
she caused me made me turn my head in shame. she does
not help your air line fly high but only helps to bring it down! pl do not allow such cabin crew to spoil passenger
relation. I sat dazed the whole flight time.
I would expect a response from you.
Thomas M.I
PObox no72105
abu dhabi, tel [protected]

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3:39 pm EDT
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Etihad Airways refund of additional charges

I have called Etihad Airways for modifying a booking and the call center agent charged aed 672 instead of aed 336 which is a twice charging of amount aed 336. When made a clarity with the agent she mentioned that within 3 working days the refund would happen and she will send a confirmation about the wrong double charging but until now there is no email or refund. Request your support in having my refund of aed 336.

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They say resolved this is criminal.. Thieves

Airlines Etihad Airways Customer Service charge for excess luggage alleged by etihad
[Resolved] Etihad Airways / charge for excess luggage alleged by etihad
1
Abu dhabi, United Arab Emirates
Review updated: Mar 28, 2017
2 comments
Contact information:
Etihad.com
On my return from Greece on 28/6/15 I got charged for excess luggage from etihad had 52.5 kg they alleged I had 84 along with my wife
I had to 6799 euros so I can return .
I have been trying to get a refund but they are not acting or care to give me a credit
Were and how an ok get my money back ?

know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong .. I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong . I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged Please solve and resolve now as it has been going on for a long time from 6/2015 and no one is listening why? I paid the money as per your company request and the evidence suggests that I have wrongly charged . Why doesn't anyone understand and why did the officer lie or leave information out of the report as I indentified the suitcases and 4 pieces were not mine I left with Aegean Airlines that morning no problem . Etihad has never sent me evidence that indeed all my tagged suitcases were 84 The pieces that I had from Rhodes were total of 52.5 kg Also after we left Athens and arrived in Abu Dhabi our flight was delayed by 45 minutes in landing and resulting for us to miss the connection to Brisbane . The connection flight was also closed 20 minutes earlier I had to wait out in the unsecured terminal wife my wife for 24 hours and got sworn at by etihad staff at the check in counter and not offered any accommodation or meal as it was their Ramadan .I am a diabetic and had to eat which subsequently made me very ill . Please let me know if you can help or direct me to someone that can hel

Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

Etihad Airways Customer Care's Response, Mar 27, 2017
Hi Perry,

we regret you are still unhappy with the resolution of your case. Unfortunately as the Guest Relations team has already investigated your case, we will not be able to assist you further on Social Media. Thank you *Sky

Pe Perry Hatzipapas Mar 27, 2017
More Etihad Airways Complaints & Reviews
[Resolved] Etihad Airways - booking cancelled not refunded [26]
[Resolved] Etihad Airlines - double charging! [23]
Etihad Airways - non vegetarian meal served against vegetarian meal [5]
Etihad Airlines - flight cancellation [5]
[Resolved] Etihad Airways - poor service during flight diversion [13]
Etihad Airways - additional baggage charges
Etihad Airways - unauthorized card charges
Etihad Airways - ground staff through security disgusting
Etihad Airways - about my flight itinerary #[protected]
Etihad Airways - charge for luggage
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Pe Perry Procopios Hatzipapas 28th of Mar, 2017
Agree Disagree 0 Votes
You are a very bad company .As goodwill goes there is none for your company .The evidence that you used was only one sided at that was only what Etihad believed and no further investigation .No evidence has been given regarding the weight, as I have stated I only had 52.5 kg when I left Rhodes with Aegean how come you say there was 84 ..No evidence of this has been forwarded to me or any other department that has investigated, why what are you hiding .Send the report from Athens .
If and when you do this I will stop . Only when you prove to me that the weight of the total bags was actually 84, do remember that your employees showed me 4 extra suitcases that were not mine, so please provide the evidence that they werr all mine and not someone else's
Thanks Perry Hatzipapas

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Pe Perry Procopios Hatzipapas 28th of Mar, 2017
Agree Disagree 0 Votes
Send me the evidence that my suitcases were 84 kg and not 52.5 kg as I stated

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Etihad Airways
Customer Care Service
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Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates
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www.etihad.com
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Etihad Airways additional baggage charges

Hi,

My self Jemsheer Alimathil Muhammed Basheer and my frequent flyer no: [protected]. Please be noted an additional baggage charge (AED: 150) has been deducted from my credit card for 1.1 kg additional baggage. As I understood this charge is for additional 2 kg. So, may I request here to return half charge AED: 75. Please find related documents (Attached photos: Ticket, Actual Weight in Airport, Receipt & Boarding Pass and Etihad Guest Card)

Your prompt action will be greatly appreciated.

Thank you very much.

Jemsheer A M.
Mob: +[protected]

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Etihad Airways unauthorized card charges

I am having now big troubles with Etihad, on 18.04.2018 I purchased tickets from www.etihad.com, and Etihad company charged me twice, second transaction was illegal, Etihad company left me without money at all, I do not have an opportunity to use my master card. I have two kids and no chance to buy food to them. Today is 23.04.2018 and still this company did not return my money back. They did not contact me with an explanation what happened, I am in a deep stress right now.

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Etihad Airways ground staff through security disgusting

It is with regret again I am writing of a bad experience with etihad at Abu Dhabi airport during a connecting flight.

The only airport I have been through they make you scan your bags through security again, removing my belt, laptop, bracelette, watch whilst being rushed through. I beeped walking through the security barrier and was taken into a room, but this time my stuff had gone through security and my bags were left unattended or watched by the 4 security guards stood in the 10m vicinity of THAT security gate. As a consequence my watch was stolen, a watch that was given to me as a birthday present. I hung around the security for 30 minutes to see if it arose, to all of which 4 of the guards stood around laughing to themselves and glancing at me whilst another guard actually attempted to look for my watch.

I attempted to go to the flight desk, where my boarding pass was printed and once asking regarding lost and found or to make a complaint I was greeted with "there's nothing we can do".

I'm actually disgusted with this service, on my departing flight from MAN - AUH then AUH - BNE I was charged £138 to take hand luggage as they do not accept normal sized hand luggage! knwiung thwy wouldn't accept a normal hand luggage one route from BNE back to MAN via AUH on Etihad Airways I purchased a smaller hand luggage bag..in total now the watch has been stolen/lost due to etihads negligence I am now over £500 our of pocket through this whole experience.

I'm absolutely distraught and disgusted throughout my time with this airline.

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Etihad Airways about my flight itinerary #[protected]

My flight from abu dhabi to delhi was scheduled for 8:10 am and my flight from Melbourne to Abu Dhabi was delayed by 2 hours due to which they did not let me in the flight from abu dabhi to Delhi because the boarding had closed by then.
This was clearly not my fault because the flight from Melbourne started late. Why should i suffer this irresponsoble behaviour of your airlines. This was clearly not expected from Etihad Airways.

I missed my further bookings from New delhi to ferozepur because of this delay and i had to suffer another loss of my train ticket because clearly i was not able to catch that train at 4:30 pm.

Can you please explain me this irresponsible behaviour of your airlines and i am being in the loss from everywhere. Why should i even bear this loss.

Furthermore, mu baggage did not reach at Delhi airport due to which i again had to face problems. My baggage has still not reached me. I am following up with new Delhi officials for this.

This flight was clearly a harassment for me.

Let me know what etihad can do in this case

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Update by Swati1234
Apr 20, 2018 8:21 am EDT

Have already sent an email at this id.

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Etihad Airways charge for luggage

Flight 613 from Abu Dhabi to Casablanca i book ticke on December was from London to Dubai. And Dubai to Casablanca at time was I bag 23 kg from London. And 40 kg from Abu Dhabi to Casablanca At counter this all change in January 2018 which I have no idea about this and I have pay $1000 for that I think very too much and will never forget that I have all receipt for charge thank you

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Etihad Airways jose jacob and janvy jose mob.00965 [protected]

We both received the boarding pass 18/4/18 at 7.45am to fly way Abudabi to Cochi then after 9.30am they announced that the flight is cancelled and another flight will b 4.20pm that also kwt-Abu-Chennault-Cochin. And it will be reach at Cochin by tomorrow 11am. How horrible it is we are traveling for very urgent some banking documentation how can we tolerate this kind irresponsible so cruel it is our 2days is going to waste we want the competitive from the Airlines

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Etihad Airways flight cancellation / poor service

Good Day. It's in accordance with my last flight in Etihad with flight details:
EY 423 25FEB MNL-AUH 2255 0419 26FEB
EY161 26FEB AUH-DFW 0920 1550
AA 262 26FEB DFW-MIA 1835 2226
UP 104 27FEB FLL-FPO 1240 120P
It gave me so much disappointment and inconveniences. Because first, originally I was about to depart in Manila in flight EY 0423. But it was cancelled, and so my connecting flights were also affected. Second, I am an Overseas Filipino Worker, and I am leaving for work with a lot of documents. And due to my flight cancellations, those documents need to be changed also stating my new flight details. Your people in the airport wanted me to provide on my own my new Letter of Guarantee. Which is quite impossible on my part, because I'm at the airport already and I don't have any means of providing it. I have to make them realize it first before they helped or assisted me. And besides, it's your fault that I didn't get through my original flight. Third, when I reached my connecting flight with American Airlines, upon boarding, there's already a miscommunication when it comes to seat assignment. And when I thought I'm already settled in my assigned seat, all of a sudden the attendant asked me to leave the plane and said I will be boarding on the next scheduled flight. Not knowing, the reason behind, I was just obliged to leave and wait for the next flight. These are all the inconveniences that I experienced with my last flight in your airlines. Not to mention the long hours of layover. It's so important to me to have a very convenient voyage every time I am going back to work overseas because it's a hard work that I'm facing for the next months. And yet I have experienced this hard time already upon leaving.
I am writing this to call your attention that you gave a not so pleasing experience with your passenger. And it shouldn't be that way supposedly. Thank you for your time on reading this.

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Etihad Airways cancelling ticket due to etihad it failure

Dear Sir/Madam,

A while back I booked online my trip to Lebanon using points and cash.

I realised that you have not taken money from my credit nor did you subtract my points.

I was worried about my booking. So I called your call centre and they said that, there was a major issue with your IT system and that my ticket was not issued. At the time of booking online I received the pdf attached.

Your call centre made it clear that, I have to pay the current price for a ticket (with is nearly $1000 AUD extra ). I was very upset and said it was not my fault that IT online booking is not working.

As you can see from my record my family and I travel overseas every year with Etihad. My family are booked to go under Booking reference RQZWEC this year.

I am very upset with the cancellation of my ticket them making me pay extra for a new one.

Could you please look into this matter.

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9:57 pm EDT
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Etihad Airways i’m complaining about the etihad service team at lax

First of all all airlines they have policy for baggage's allowance and we understand that clearly, but 95-98% of the airlines if you traveling from USA to the Middle East and you have 3-5kg extra they will pass it for you and they never checked the weight of the carryon .
I was traveling from LAX to the Middle East and I have 2 bags one 24.3kg and one 23.9kg and the carryon 9 kg the front disk attendant asked me to repack the baggage and after I finish to go back on the line after waiting 1:30 on the line for the first time, I tried hard with him to pass it but he refused, I asked for the supervisor but she came she was even worse than the guy at the check in desk.
I stepped away and start repacking the baggage's to put all the extra in one bag and pay $110 extra for 5kg .
after all of that another lady at the plane gate with small scale to check the weight again for the carryon, that was really funny and dose not look a professional way to treat customers.
It was my first and last experience with Etihad Airways, it's the worst flight I ever had all my life. and I'll never recommend it to any friends or families.
I know this complain is not going to change anything or even the airline not going to do anything about it because it's running by trashy and non professional people but this is my contact info if the made a mistake and wants to contact me.
[protected]@aol.com

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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