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4.2 355 Reviews

Adam & Eve Complaints Summary

11 Resolved
69 Unresolved
Our verdict: With Adam & Eve's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:30 am EST

Adam & Eve rude customer service reps

I myself work in customer service, I work for a bank and I know to let people finish their question before interrupting them and trying to answer what I think they might be asking me. This is not the case with the Adam and Eve customer service representatives, I have called them on 2 separate occassions now with general questions and before I can even finish my question they interrupt me and answer with something completely not related to what I'm asking them and then when I say that was not my question and to please allow me to finish they get an attitude with me. I asked if the free gift that was supposed to come in the same box with my 1st purchase (2 weeks ago) or was it in a separate box? The woman says it will not come with the purchase I just made today... um seriously? I didn't ask about today! Obviously adamandeve would not have predicated I would order again today and just decided to wait to send me the free gift! By the time I was done going back and forth with this [censor] I was angry and I'm great with keeping a calm composure. I'm never shopping there again, you don't even want to hear about the attitude problem with the lady the 1st time I called asking about a product. Yeesh.

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Update by Se7en
Dec 19, 2017 1:34 am EST

Also for anyone who reads this: the link I added to my post is not the right website and I cannot figure out how to edit it. The correct link is adameve.com

Update by Se7en
Dec 19, 2017 1:28 am EST

The purchase was a gift for my friend who is getting married, no clue what the free gift was as it never came with or seperatly from the item. Then when we bought the second item is when we realized the free gift didn't come. They were 50 shades of grey items because she loves the movies. We don't buy porno and stuff not that we are prude, just don't so I won't need to buy anything going forward but if we do for gifts we are definitely going thru a different store.

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Shaun R.
, US
Dec 11, 2017 10:52 am EST

What was the initial purchase and what was the free gift?

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12:55 am EDT

Adam & Eve mail promotion

I am beyond angry. I chose to purchase items from you because you are known to be disgreet. I am 25 years old and live with my mother after completing university. I do not appreciate recieving mail with vibrator images for my mother to see! It was not even in an envelope to eliviate my embarrassment. Because of this incident I am NEVER purchasing any items from you again! I will go to a competitor for all future purchases.

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8:32 pm EDT

Adam & Eve adam and eve thruster

My dog chewed up my charger a week after my purchase. I called customer service and they informed me there is no way to purchase another charger. Now the toy is a useless waste of space and I fell robbed that I was told I would have to make another $150 purchase to get a cord that should be offered separately! That is rediculous! You should offer separate chargers!

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11:25 pm EDT

Adam & Eve lingerie, vibe nova

My husband went in the Carson City store to get me some lingerie he told the lady that helped him that his wife is pregnant in her third trimester and he wanted to get her something to take boudoir pics in he showed her a pic of me with belly and gave her my bra size. She picked all size small clothes and up sold him a Vibe Nova. I'm not supposed to have intercourse until after the pregnancy because I'm high risk this toy cost $200.00 and I can't even try it. I'm more worried about buying stuff for baby then a toy for me so I went to take back the whole bag unused, unopened, and unworn. The lady interrupted me and pointed to a no return policy it is very frustrating because even when I'm no longer pregnant I can't where the lingerie and I would have never spent that kind of money on a toy with not many good reviews.

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4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Adam & Eve 27527

I was at the Adam and Eve out in Clayton off of business 70 road. I was shown shoes by an employee I'm not sure how she's spells it but kaylee was the name she gave me. Everything went well in the store tried one of them on then she brought me the box with both and I purchased it. Then I got home to try on both shoes on the zipper on one was broken completely and will not open or close at all. I called back and Rene answered the phone and told me that they did not have another size 9 or they would be able to trade it out, then told me they don't take refunds and said that the manager would be in, in the morning and I could call back to see what she could do for me. I am absolutely livid that stocked shoes wouldn't bechecked before selling them, or that I just spent 60-65$ bucks on these beautiful shoes that were for work that I now can not wear nor do I have my money to buy another pair. Minus that fact I was told there was no manager on duty who could help me. My name is Margaret Spivey phone number 919-972/1478 so tomorrow I will be going to that store and location tomorrow to [censor] up a storm about how unexceptable this is. I either need another pair of shoes or my damn money back.

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Update by Margaret Spivey
Aug 11, 2017 5:44 pm EDT

Due to issues being resolved with in a timely fashion I am retracting my complaint about the broken zipper on a pair of shoes I bought. Thank you

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5:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Adam & Eve backordered products and customer service

I bought several items at adam and eve, and spent $178.00, one of the products was in back ordered I received an email stating my order and nothing else. I got the products but the one it was on back order. After 2 weeks waiting, I called customer services and they told me that it will get to my home in 1 week.. After 2 weeks went by and I received it after a full month of my original purchased. That wasnot the end of the problems with this company. I realized that day that I got the item that they didn't charge me for it until that same day. I didn't realize I havent actually paid for it and I went in overdraw with my bank account. I called customer services and jay told me that I suppose to know this because it says somewhere in the online order, so I felt bad for not reading it but even though she repeat this several times she couldn't find it either, so then I talked to her supervisor makisha and explained her my situation and she said that I should have received and email after my order saying that I wasn't being bill for that until they actually have the product to ship it, that by law this is like that. Email that I did not received. She was very rude saying that I wasn't going to understand her or get her point across and there was nothing they can do and I should have been more careful and I should know how to manage my bank account! Very rude again!
It was the first time I purchased something from adam and eve. Very disappointed. I would not purchase from them again. And if you are going to do it you better know all the laws out there to buy products, (at least that is the way makisha see it or in any case that is how adam and eve see it)

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McKenzie Wells
, US
Oct 02, 2021 10:00 pm EDT

Can I please get a refund for my lelo toy? I bought and but can’t use it

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MauiAL50
, US
Apr 27, 2012 1:11 pm EDT

If you thought they took the money, but they didn't until later, the money was still in your account. At least it was until you took it out, or spent it on something else. If you took it out, wouldn't you have noticed that the balance was higher than it should have been?

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3:53 pm EDT
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Adam & Eve missing orders

I have purchased things from this company and never get them, when I call I get told that they already were recieved and that I signed for them which I didnt, so that was over 2 years ago I thought I would try them again I spent over 130.00 dollars and got an email stating they were shipped on march 3rd, were to be delivered by today... I get all kinds of junk emails from them and never got a notice that my stuff was cancelled due to past compliants that I didnt recieve my stuff... So if you order these kinds of things look for another company... Thanks... Angie

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TERRYcola46
, US
Dec 07, 2016 1:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i think that i bought from them 2 times, today i got my order one of the items were defective, i paid $10, 25 for the shipping, i called them and the female person over the phone, told me, a little nasty, that to return the item i have to pay my self for the shipping.wait, wait, the item is damage and i have to pay to returned? no, this is my last purchase, and my friends, too, are going to stop buying from this cheap, nasty, thieves.company.so. i lost money for nothing, go to hell, ADAM & EVE.

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bmfilmnut
Nowhere, US
Jun 04, 2009 2:12 pm EDT

If this is the Adam & Eve company that sells adult toys, etc., I would be very careful if you order from them. I placed an order to spice up my nearly 40 year marriage. Then I started receiving catalogs from them which was very embarrassing. I live in a small town and have a P.O. box and know everyone at the post office and they see my mail. I finally got them to stop sending catalogs but, in my contact with them, they said they would also stop giving my name, address, etc., to other companies. (Actually, the were almost certainly selling that info.) Now I'm getting porno stuff in my mail! Today I got an envelope with a name on it that I didn't recognize. I figured it was junk mail but I opened it at the post office while standing at the counter next to the recyle bin. I pulled out the contents and there, for everyone to see, were big hardcore porno pictures! Some people may not mind that type of thing but I found it extremely embarrassing. Beware and know that if you do business with Adam & Eve they will be selling your address, etc., to other businesses. BTW, the product I got was less than useless. I just threw it away.

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2:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Adam & Eve Indiscreet Mailings/Refusal To Stop

Bought from this website because they represented they were discreet. We now recieve indiscreet mailings about sex toys, lotions, and lingerie on postcards in the mail. I was SOOOOO mortified when my son brought in the mail. I called the company and they told me they will not stop these mailings without consent of my husband!
Neither of us will ever buy there again.

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12:44 pm EDT
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Adam & Eve missing order

I ordered dvds from this co., a month ago, i tied to call but it's a fax no. So they kept about 13.00 dollars of mine.

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Harlownina
Golden, US
Oct 11, 2023 10:29 pm EDT

I did not receive my last package

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Izzy92
, US
Oct 11, 2023 1:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just got off the phone with a rude agent. If you do not feel comfortable or get irritated talking about sex toys, or just don’t like helping people, get a different job!

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Melinda Hamoui
Maumelle, US
Sep 30, 2023 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was using the wand with m husband the head of it melted down to the metal and cause a serious burn on my vagina I love the product I have only had it 1 year would like it replaced its under 5 year warranty

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Jesse Jr
, US
Aug 19, 2023 10:55 am EDT

I ordered well over 100$ worth of things from Starkville, Ms. Over 3 to 3an half years ago an never received anything never got a refund. Ordered from a Walmart card. So I was wondering if there was anything that could be done about this. Thank you. Hope to hear something positive back.

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Jacob_T
, US
May 06, 2023 11:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I cancelled my order on Sunday and it is now a couple days later and I have yet to receive my refund. It was a small order and I wasnt expecting it to take long to get my money back when I cancelled it.

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55689
, US
Apr 09, 2023 12:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought a product paid for 2 day delivery and at 48+ hours I still don't have product what the hell did I pay for?

I screen shot everything just Incase.

Shipment order is in screenshot.

[protected] my order number.

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M.lilly
Carbondale, US
Oct 17, 2022 3:22 am EDT
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Worst customer service ever the manager is a piece of [censored] I will never order again after today I'm ok I don't want the money back enjoy it but I never wanted the money back I wanted my order so do not text back enjoy me being taken from snapped on and my money still gone [censored] that money and [censored] you

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Cylus
Springfield, US
Oct 10, 2022 3:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was never given an email or notification of the products delivery, but was lead to assume it had been delivered using "Track my order." It claims it was delivered at 15:29, Sep 27 however my package was not found at my door or in my mailbox.

Order: [protected]

DHL Tracking #92612999998771000266257691

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Grant Marksberry
, US
May 25, 2022 2:58 pm EDT

I have had a similar situation plzzz help I'm missing and item my email is 23grantmarksberry2550@gmail.com I don't care if it needs to be reshipped I just want to make sure I get my moneys worth

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Joshuat
, US
Oct 14, 2019 8:07 pm EDT

I got a dildo for my girlfriend and when it arrived there was nothing in the box but packing [censored]. I tried to surprise her for a gift of a good time and when she got the package she asked me when I had an empty box sent to her.

Adam & Eve Customer Reviews Overview

Adam & Eve is an established company specializing in adult entertainment and novelty products. Their offerings include a wide range of items such as lingerie, sex toys, and adult DVDs. They provide a discreet shopping experience for customers seeking to enhance their intimate lives. The company also offers educational materials and resources related to sexual wellness. Customer service is accessible for inquiries and support, ensuring a confidential and customer-focused shopping journey.

Adam & Eve In-depth Review

In summary: Adam & Eve offers a comprehensive and user-friendly shopping experience for those looking to explore adult toys and products. With a focus on quality, safety, and customer satisfaction, the site stands out for its extensive product range, educational resources, and commitment to privacy and discretion.

Website Usability and Design: The Adam & Eve website provides a clean and intuitive navigation layout, making it easy for users to find what they're looking for. The site is mobile-responsive, ensuring a seamless shopping experience across various devices. The visual appeal is tasteful and professional, which is important for a site in the adult industry.

Product Range and Selection: Adam & Eve boasts a diverse variety of products, catering to a wide range of preferences and needs. The product categories are well-organized, and there is a good availability of sizes and options for most items, allowing customers to find the perfect fit for their desires.

Product Quality and Safety: The materials and build quality of products are generally high, with many items made from body-safe materials. Adam & Eve seems to comply with safety standards, and customer reviews and feedback often highlight the durability and reliability of the products.

Pricing and Value for Money: Prices on Adam & Eve are competitive when compared with other retailers in the industry. They offer regular discounts and promotions, which enhances the overall value for money for their customers.

Customer Service: The customer service team is noted for being responsive and supportive. Adam & Eve offers a clear return and exchange policy, and they take discretion and privacy measures seriously, which is crucial for customers purchasing adult products.

Shipping and Delivery: Shipping options and costs are transparent, with Adam & Eve offering discreet packaging to protect customer privacy. Delivery times are generally reliable, though this can vary based on the shipping method chosen.

Payment and Security: A range of payment methods is accepted, including major credit cards and PayPal. Transactions are secure, and the company upholds a strong commitment to data protection and privacy.

Educational Resources: The site provides valuable guides, informative blog articles, and sex education resources, which can be incredibly helpful for customers new to adult products or looking to learn more.

Community and Social Engagement: Adam & Eve has a noticeable social media presence and engages with customers through these platforms. They also participate in community initiatives, though specifics on these activities are not detailed.

Ethical and Social Responsibility: The company expresses a commitment to values and mission, including sustainability efforts and charitable activities, which is commendable in any industry.

Reputation and Trustworthiness: Adam & Eve holds various business accreditations and certifications, has positive online reviews and ratings, and has received industry awards and recognition, which speaks to their reputation and trustworthiness.

Overall Experience: User testimonials generally reflect satisfaction with the shopping experience. The repeat customer rate suggests that Adam & Eve successfully fosters customer loyalty. Pros include a wide selection of products and strong privacy measures, while cons are less frequently mentioned but could include potential for improvement in international shipping options.

Conclusion and Recommendations: Overall, Adam & Eve is a reputable and trustworthy option for consumers in the market for adult products. It is particularly suitable for those who value privacy, quality, and educational resources. To further improve, the company could expand its international shipping options and continue to build on its community and sustainability initiatives.

How to file a complaint about Adam & Eve?

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- Summarize the main issue you have with Adam & Eve in the 'Complaint Title' section.

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- Provide detailed information about your experience with Adam & Eve. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Contact Adam & Eve customer service

Phone numbers

1800 382 1888 +1 (919) 644-1212 More phone numbers

Website

www.adameve.com

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