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[Resolved] Activity Superstore / spa day voucher

1 The Activity Superstore Ltd Ash House Melbourne Herts SG8 6HB Registered number 3319862, United Kingdom
Contact information:

Dear Sir or Madam

I was given one of your 'Indolent Spa Day' for two as a gift. We went to Bannatyne gym at Quey Street in Manchester back in August. It was a very dissapointing experience, I complained and they agreed a refund but said I have to 'go through yourselves' which I did.

Numerous emails have been passed two and fro from your customer support department Harriet. She has assured me many times that she will issue my new voucher but has not done so up to date.

I feel I am being fobbed off and it is very frustrating.

Please can you resolve this issue asap otherwise I will take the matter further.

Yours faithfully.
Mrs Patricia O'Brien

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Activity Superstore Customer Care's Response, Oct 15, 2018

    Dear Mrs O'Brien,

    I am very sorry to hear of the problems you have faced and for the length of time this has taken to be resolved. I can see that Harriet has been looking into this for you and will continue to do so. However if you could call me directly, I will be happy to resolve this for you today to avoid any further delays.
    I look forward to hearing from you.

    Kind regards

    Charlotte - Customer Service Supervisor
    Activity Superstore Ltd

Oct 8, 2018

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