The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Action Poker Network / Fraud

1 United States Review updated:

I was playing at the Tigergaming online casino during Novermber 2008. Over the period of 2 weeks I managed to accumulate $14, 000 USD in winnings. This amount was won over several positive days and sessions in the casino within that 2 week timeframe.

When I went to cashout, there were various delays in the approval of my payout request. First it was approved, then not and awaiting security clearance. Then after 3 weeks of waiting for confirmation, I was told at the end of November that they are waiting for a 'casino report' that would take a 'long-time' to process.

Finally after several emails back and forth, their report came back. They refused my payout of $14, 000 USD and instead only paid me $5, 000 USD. This was their reasoning (cut and pasted from their supervisors email):


I have been able to get the complete data of your transactions within the casino and can clearly see that the casino bug that we found has affected your winnings. The free spins that you receive was the error and when this malfunctioned it has provided more free spins than shouldhave been.


I can completely understand that this is not your fault and you probablydid not know about this error at the time but with the terms and conditions confirming that winnings are void if a bug-error is found in the casino.


I still want to provide you with some money and compensation for the time you have been waiting from us and I am willing to refund all your deposits from October and November 2008 which comes to $****. As compensation on top of this I will bring that amount up to $5, 000 as a lump sum and wire this money to your bank account.

I am sorry that this has taken so long to resolve, but I hope you understand that we needed to verify everything before we gave you any concrete information on this bug. This bug has been completely fixed and I hope that you do continue playing with TigerGaming.


This is a RIPOFF!! I have been frauded by this supposedly reputable online company.

A supposed bug was in their system. Did they shut down the site? NO! Did they keep allowing deposits from your creditcard onto their site? YES!

This is a BS excuse to keep my winnings from me!

Stay away from this company and online group of thieves! Has anyone else had any problems with Tigergaming?

Ri
Sort by: UpDate | Rating

Comments

  • Pi
      15th of Oct, 2009
    +2 Votes

    I totally agree, stay away from that site. I deposited over $200 in the last 2 weeks, they never asked for any documents. But when I wanted to cash out $150 I was denied because they said I needed to send them a copy of my picture ID and a copy of my credit card front and back, well I'm not stupid so I didn't of course. I have no idea what they wanted those for but I don't trust anybody that would even think of asking for that stuff. They could easily steal your identity with those documents. I gave up on that money and gambled it all away...What a bunch of thieves!

    JG

  • Bl
      15th of Dec, 2009
    +2 Votes

    Hi I was wondering why tigergaming took my 16 million chips .And nevered took
    the other party;s chips > He was just couldn't play for 24 hrs same as me but no 1
    took his chips he still got his that's not being fair i'm playing poker since it first came out . i know i help someone with chips giving them some, i only gave 1 hand me and the other person that was caught with me . he still got all his chips i'm truely sorry 4 giving chips i was trying to help some 1 in need please i know now that's not aloud
    please i'm truly sorry but can you please consider giving my 16 million chips back to me


    Thank You So So Much Sharon

  • Mi
      9th of Jul, 2012
    +1 Votes

    I have just been scammed by them and experience the exact same thing as what was posted above !!!@ I have been trying to withdraw my funds for 3 moths now after i deposited $60 and played the casino games (roulette) I won $600 and when i tried to withdraw them the funds disappeared and they stopped returning my emails!! SCAM!!! Does any one know what I can do about this!? Who do i report this to ? and can I or we take legal action against them??

  • Bo
      12th of Jul, 2012
    +2 Votes

    Tiger gaming - and affiliated companies. Will not pay anymore. Years ago it wasn't an issue, quick payouts not too much hassle. Since allowing computer programs (BOTS) to play on the software ( most likely their own bots) I have not enjoyed playing there anymore. For obvious reasons ( tiger gaming taking the rake and the winnings from BOTS) good little scam they got going there. The claim to have payouts no longer than 5 business days, it has now been over a 9 weeks and nothing but the run around. Emails not returned and or bouncing, even though they are the addresses provided by the site and by so called live help chat associates. All the live help chat associates seem pleasant but useless, keep hearing I'm sorry but it's not my department, or your withdrawal is in its final stages please be patient. All bull brownies all the time. Save your money and frustration. Say NO to BOTS and say HELL NO to tiger gaming.

  • Ho
      9th of Aug, 2012
    +1 Votes

    Tiger Gaming is a complete scam. They use bots to drive up the pot so they can increase their rake. If your on this site, the players with no location showing are the bots. Plus the hands are completely unrealistic. too many donks who always win on the river. Buyer beware and stay away is my advise

  • Sa
      10th of Aug, 2012
    +1 Votes

    yes

  • Sa
      10th of Aug, 2012
    +1 Votes

    i have playd on pay no rake.com.
    its realy unbelieveble every hand you get e suckout on the river.
    its for sur not random en manipulied.
    dont play on this site you can not win.
    this site is going not broke because de steel the mony of people.
    the have to shutdown this network.
    i never have bad beats like this site every hand im 90 procent ahed you lose on the river on suck outs.
    thifs.

  • Cu
      10th of Oct, 2012
    +1 Votes

    These sites play together as you can see here:
    http://www.playsafeholding.com/psh/ourbrands/
    when they call someone to chat online, that person is the same in all these sites, I think they should make complaint was that people who cheat their players. Greetings to all
    CunhaTuga

  • Cu
      15th of Jan, 2014
    +1 Votes

    I have been playing there for a week now and I have not seen not 1 person chatting . I ask every game are there real players in here and not 1 reply . I am playing on free money and the cards are also pre programmed and full of bots

  • Sh
      15th of Oct, 2014
    +2 Votes

    I have made the same observations as you. I have researched this a lot and found that virtually all online casinos use "house bots". It's an industry standard, and it's impossible to verify without releasing the site's subscriber information. Also, you cannot be certain that the house bots are not receiving info that is unavailable to human players. Here are some of my Tiger bot spotting techniques:1) If you mouse-over the player name, it is blank (i.e. nothing shows up as a tool tip). Real players have a location associated with them or the either indicate "Does not want to share details." I think Tiger does this, because it would be illegal to create a bot player and give it characteristics to make it seem as though it is a subscribing member.2) Count the number of seconds before each player bets. Most house bots have a 'timer' countdown before each bet, although more modern house bots could be set up with a random countdown before betting.3) Use the chat channel often. Ask if there are any humans playing. Add human players to your buddy list. Tell every human player about the use of house bots on Tiger so they can decide if they want to keep playing or not.4) House bots go All In on ridiculous hole cards before the flop: Q6 unsuited, 2-5 suited, etc. When their poor hole cards starting mating with the 4th and river cards more than what seems average.Online gaming is sketchy. If you want to gamble, go to a casino. Luckily I live in a city in Canada, and casinos are prevalent. The use of house bots is not illegal, but it does make you question the integrity of the game you are playing. Remember, these are online businesses whose goal it is to make money. I play on Tiger because it has frequent free roll tournaments, and enjoy trying to beat the house bots. I would never deposit my own money on to Tiger, nor would I for any other online gambling site. You cannot be certain that it is not rigged. Play for fun online, go to the casino and play humans in person if you are serious and want to play for cash.

Post your comment