I agreed to the 30 day free trial for $4.99, but then noticed the small print in the disclosure. 14 days or would get charged $78.81. I marked it on my calander and even called in 4 days earlier only to find out they charged my credit card $78.81. When I talked to the man, he stated that it started on the day ordered not when I received it. So technically my 14 days started over the 4 days it took to reach me. When I demanded to speak to his manager, he told me he was in a meeting on the 10th floor while he was on the 1st. Then I proceed to yell and he hung up on me. Since then, no one is answering the phone except an automated message and when you choose "1" to cancel, it is dead air and no human. The phone disconnects you. This is a fraud and more people need to be aware that they are going to take your money before you can decide it if is even working. Someone should stop them because this is misrepresentation as well as raping of those who are trying to get on the right path by losing weight. If I had not heard about this via Oprah, I never would have tried it.