Acm Keranique / refund not issued for returned
July 31 2014 i ordered keranique [protected] per tv advertisement & i was charged $7.95 shipping cost. product did not work as advertised & i cancelled the order august 13, 2014 & charged $7.47 shipping cost of their "return label".
I was told that they need to sent me the "return label" & i will need to ship it which is the only way to do the return. 5 days later, i did not get the label so i called again & said they will mail it to me again (i requested it to be emailed, but they do not do it that way). i received the return label & mailed product back on august 22, 2014. but they charged my visa $159.30 claiming that the item was not returned.
I disputed with my visa, but since the shipping label they sent does not allow for delivery receipt or any other changes to their shipping & i had "no proof" that it was sent back to them. they are crooks!
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